A aimé Great location, very tidy, clean site well maintained. Lovely campsite, but unfortunately the atmosphere let it down.

N'a pas aimé The campsite itself is lovely and has a lot going for it, but unfortunately our experience with the staff/owners left a lot to be desired. They came across as very rude and abrupt, and we had several frosty interactions during our stay. Even our very first meeting, when we walked into reception and said hello, we were met with a sharp response of simply, “Name!” From that point onwards, we were left with a very uneasy feeling and found it difficult to fully relax. We constantly felt as though we were being watched, not only by the cameras around the site but also by staff who seemed to be walking around and monitoring the site almost constantly, including during the evenings. On the odd occasion we did receive a smile, it actually felt more unnerving given the general atmosphere. I also wouldn’t describe the site as particularly child-friendly. On a couple of occasions, our children were sharply told that they needed an adult with them at all times, despite the fact that we were walking just behind them. Rather than taking a moment to check whether they were actually accompanied or looking to see if we were nearby, they were immediately told off for being on their own. We completely understand the need for site rules and supervision, but the way this was communicated felt unnecessarily abrupt. We weren’t the only campers who felt this way either. We had conversations with a number of other campers who had experienced similar negative interactions with the staff. The overall feeling seemed to be that people were walking on eggshells and constantly looking over their shoulders rather than being able to relax and enjoy their holiday. It’s worth saying that there are also people who live on the site, and everyone we met was extremely friendly, welcoming and helpful — so this is definitely not a reflection of them. It’s such a shame because we genuinely would have loved to have made this our new yearly camping destination. The site itself is lovely, but unfortunately the frosty and uneasy atmosphere created by the staff completely overshadowed the positives for us. Sadly, because of this, we won’t be returning.

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Réponse du gestionnaire : Thank you for your review. We are sorry that you felt this way about your stay, but we do feel that some context is needed. You stayed with us for 14 nights, which is a considerable length of stay, yet at no point during those two weeks did you raise these concerns with us. Had you told us that you were unhappy, we would have been given the opportunity to address the situation. If you genuinely felt that the site was unsuitable for you, we would also have been happy to discuss an early departure and refund the unused nights. It is therefore disappointing to read these concerns for the first time after you had completed your entire stay. We are a family-run site, and the people who live on-site are members of our family. They are not simply people “monitoring” guests, as your review suggests. We take pride in running the site ourselves and in being present to ensure that it remains safe, clean, and enjoyable for everyone. Regarding the CCTV, this is in place for security and insurance purposes, as is increasingly common at campsites and other holiday accommodation. It is not there to watch individual guests or make them feel uncomfortable. Likewise, our presence around the site, including in the evenings, is part of running and maintaining a family campsite — it should not be interpreted as staff constantly watching or policing guests. We also make no apology for having rules regarding children and supervision. These rules exist for the safety of children and all our guests. We appreciate that you may not have agreed with the way a particular interaction was handled, but our responsibility is to enforce the site rules consistently rather than make assumptions about whether children are being supervised. We are pleased that you found the campsite itself lovely and that you found the people living on-site friendly, welcoming and helpful. Given that they are our family, we are particularly disappointed by the suggestion that the people living here somehow contributed to an atmosphere of intimidation. We are always happy to receive constructive feedback and will reflect on anything that can genuinely improve the experience for our guests. However, we do feel that a review describing our family-run site as creating an atmosphere where guests are “walking on eggshells” is a very unfair representation, particularly when these concerns were never brought to our attention during a 14-night stay, when we could actually have done something about them. We respect your decision not to return, and we wish you well with your future holidays.

A aimé Location is good, large pitch sizes clean site great security with gate to get in and out with card to access it bill who works there is lovely helpful and friendly great access to local areas and shops

N'a pas aimé The main staff was not very welcoming or friendly very rude at times and abrupt to adults and children

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : as above Thank you for your review. We are sorry that you felt this way about your stay, but we do feel that some context is needed. You stayed with us for 14 nights, which is a considerable length of stay, yet at no point during those two weeks did you raise these concerns with us. Had you told us that you were unhappy, we would have been given the opportunity to address the situation. If you genuinely felt that the site was unsuitable for you, we would also have been happy to discuss an early departure and refund the unused nights. It is therefore disappointing to read these concerns for the first time after you had completed your entire stay. We are a family-run site, and the people who live on-site are members of our family. They are not simply people “monitoring” guests, as your review suggests. We take pride in running the site ourselves and in being present to ensure that it remains safe, clean, and enjoyable for everyone. Regarding the CCTV, this is in place for security and insurance purposes, as is increasingly common at campsites and other holiday accommodation. It is not there to watch individual guests or make them feel uncomfortable. Likewise, our presence around the site, including in the evenings, is part of running and maintaining a family campsite — it should not be interpreted as staff constantly watching or policing guests. We also make no apology for having rules regarding children and supervision. These rules exist for the safety of children and all our guests. We appreciate that you may not have agreed with the way a particular interaction was handled, but our responsibility is to enforce the site rules consistently rather than make assumptions about whether children are being supervised. We are pleased that you found the campsite itself lovely and that you found the people living on-site friendly, welcoming and helpful. Given that they are our family, we are particularly disappointed by the suggestion that the people living here somehow contributed to an atmosphere of intimidation. We are always happy to receive constructive feedback and will reflect on anything that can genuinely improve the experience for our guests. However, we do feel that a review describing our family-run site as creating an atmosphere where guests are “walking on eggshells” is a very unfair representation, particularly when these concerns were never brought to our attention during a 14-night stay, when we could actually have done something about them. We respect your decision not to return, and we wish you well with your future holidays.