A aimé Clean , well kept , secure , helpful owners

N'a pas aimé No hot water , pitches a bit close to each other , felt a bit penned in Maybe another shower / toilet wounn mm d be useful

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Réponse du gestionnaire : Sorry to learn your stay with us did not live up to your expectations. Thank you Lisa for your comments and suggestions. I would like to offer some explanations. Firstly you state in your review there was no hot water. A fellow guest reported no hot water in the shower at 10.45am. Our local heating engineer came to the site just 40 minutes later and he found the boiler had been adjusted so he reset it immediately. This was out of our control. As soon as I was made aware there was no hot water in the shower, I spoke to all guests including you. You told me you had not noticed the lack of hot water so fortunately it did not affect you or your companion. The pitch you chosen was a super pitch. Including the grass area it measures 12m x 10m. Your campervan was 5m x 2m. There are not many CL sites with pitches as big and in view of the pitch sizes, they are spaced out far beyond what is recommended. The cost of £30 per night was also a concern for you. The price we charge is all inclusive and there are no additional costs at all. Most CL sites are far more expensive once extras are added in. The caravan and motorhome club inspector recommended the price we charge. Regarding the facilities. There are two toilets and 1 shower on site which is the recommended amount for 10 pitches. As we have only 5 pitches and never experience a queue we understand the facilities are acceptable. The AA have awarded the park 5 stars and there was no recommendation for more facilities, in fact the facilities were awarded highly. I was on site for a few hours the morning your left and when you and your companion went to the toilets, both toilets were free, so was the shower. Other guests informed me the toilets and shower were vacant each time they used them. When you arrived my husband gave you a leaflet with instructions on how to access the satellite dish. Starlink satellite and the booster in the middle of the park is providing all our guests with excellent WIFI and they are able to download and stream too. Should you have experienced difficulties with getting onto the satellite you should have told us and we would have assisted you avoiding disappointment. Taking the above into consideration we are very sorry the park did not meet your standards but taking what you have said, we understand your comments are purely personal in comparison with all other feedback and reviews we have. Both myself and Al sincerely hope you find a park that meets your requirements and your next holiday is more enjoyable. Thank you again for staying at Tan Y Ffordd Touring Park.

A aimé Everything !! Nick was so helpful too

N'a pas aimé Nothing

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A aimé Spacious pitch , toilets and showers clean and tidy , wash area nice and clean . Lovely walk into town. As a single traveller I feel very safe here

N'a pas aimé Hot water in shower was not heating up , maybe because no one else had used the showers .. so it was a cold shower for me. However all spotlessly clean area.

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A aimé Peaceful, great staff, very clean, near beautiful walks . I loved it !

N'a pas aimé Shame there is no shower, but they do explain this .

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