A aimé The lakes and wildlife

N'a pas aimé People stole our bike and various other campers experienced this too. The aquapark on the lake was still being advertised prior to our visit, but on arrival is was closed as the lake was too shallow. Toilets were awful in every part of the site- in the venue, in the caravan park etc

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share your feedback. I’m pleased to hear that you enjoyed the lakes and wildlife around the park. I’m sorry to hear about the concerns you’ve raised regarding your bike. We have no reports of bikes being stolen recorded with our team, so if this happened during your stay, we sincerely hope the incident was reported to the police. We would also encourage any guest experiencing theft to report it to our team at the time so we can support where possible and investigate what information is available. Regarding the Aqua Park, unfortunately, we had to close the facility because the lake water level was too low. This was a safety decision and, given the particularly hot weather we experienced, we had no choice but to follow our strict health and safety procedures. We appreciate that this was disappointing, particularly if you were expecting to use the facility. I’m also sorry to hear about your experience with the toilets. During our busiest periods, our facilities can become heavily used and cleanliness can deteriorate much more quickly. Our teams work hard throughout the day to keep on top of this, and as soon as the park becomes quieter, the cleaning teams are able to get back on top of the deeper cleaning and maintenance. We appreciate your feedback and will continue working to improve the experience for our guests. It’s in our nature even if sometimes the weather has other ideas!