A aimé Location was beautiful, Clean and tidy. Although there were issues with several family related pitches, the management dealt with them swiftly and removed them from the site.

N'a pas aimé Although the issues we encountered were not the fault of the site, it did ruin our holiday. I paid a lot of money to have 4 nights of little sleep and feeling vunerable. I also paid for a weeks wifi however there were issues on day 1 connecting, I contacted reception who advised that they were an external company. After emailing the company and tried calling reception said they would ask them to call me, which they did call me back but not until day 3! (when I managed to fix it myself after alot of research. As a solo camper and a diabetic who needs wifi, it was not good enough especially after I had paid for days that I did not use.

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Réponse du gestionnaire : Hi Melanie Thank you for taking the time to share your feedback. We're pleased to hear you found the location beautiful and the site clean and tidy. We're very sorry that the behaviour of other guests impacted your stay. While these circumstances were outside of our control, we completely understand how upsetting this must have been, particularly as a solo traveller. As soon as the issues were brought to our attention, our team acted quickly to address them and remove those responsible from the site to help restore a safe and peaceful environment. We're also sorry to hear about the difficulties you experienced with the WiFi service. Although the WiFi is provided by an external company, we appreciate that this does not lessen the inconvenience, especially given your circumstances and the importance of having a reliable connection. We will share your feedback with the provider to help improve their response times and the support they offer to our guests. Thank you again for your comments. Your feedback is invaluable in helping us improve, and we hope you'll consider giving us another opportunity to provide you with the enjoyable stay we always aim to deliver.

A aimé Nothing

N'a pas aimé I tried to cancel due to urgently leave france before getting to the site for the booking but despite being 2 weeks prior to the booking date (Mid August 2025) the campsite was full which they could easily found someone to fill the pitch (I guess they did anyway!) but refused to refund any part of the £300!

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Réponse du gestionnaire : Dear Melanie, We're sorry to hear about the circumstances that led you to cancel your stay. However, as clearly stated in our booking terms and conditions, all reservations are non-refundable. This policy applies equally to all guests, regardless of the timing of the cancellation. Mid-August is our peak season and our cancellation policy is communicated at the time of booking for this very reason. This is precisely why we strongly recommend taking out cancellation insurance when booking — it exists to protect guests in unexpected situations such as yours. Unfortunately, without it, we are unable to make exceptions to our policy. We wish you all the best. Louis - Management

A aimé Close to Le Shuttle

N'a pas aimé Awful long narrow roads. Facilities - unisex and shower just had a shower curtain. Although I got confirmation of booking there were names of whose pitches were allocated but ours was not on this so very frustrating after a very long day travelling back from France. A childs sign was hung to show where the facilities were - certainly not professional.

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A aimé We loved Annecy however the site was very basic, Large toilet roll on the wall and mixture of unisex toilets and showers. In the showers closest to the "beach" the showers just dribbled out, and only 1 x washing machine that services the entire sardine packed pitches. Although you were able to have your dog on site on a lead, no real access to a beach, other than the boat ramp which was very busy, stoney and painful. The water was beautiful, but with 38 deg heat, it was unfair that dogs were unable to cool off!. There were no wooded area's to walk, and the boat ramp was only a couple of minutes walk so a nightmare for our four legged friends. The Bus ran from outside the site into Annecy which was beautiful but stuffy and overcrowded on the way back.

N'a pas aimé French that refused to clear up after their dogs, so poo everywhere. Very poor state of the facilities, no soap by the toilet handbasin's, nothing to wipe your hands on, no toilet paper in stalls, open air unisex toilets. Squashed sites that were on top of one another, our outlook was onto the urinals, access to "beach" was almost non existent.

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Réponse du gestionnaire : Hello, Our establishment aims to be simple and natural, above all, in order to preserve the camping spirit. We have two restroom facilities located at the entrance and on the lake side to serve all pitches. The urinal spaces are reduced and preserved by a low wall and a thuja hedge on the men's side of each block to ensure everyone's privacy and tranquility, and we are surprised by your feedback. There are signs that demarcate the men's and women's areas. One of our blocks was refreshed this year, and ongoing plumbing and water heater work is being done. Our pitches are between 60m and 80m. August is busiest and friends often join the initial reservations on the same pitch. It's a shame you didn't come to our reception to give us feedback on your expectations regarding the layout of the municipal beach and dog swimming. The same goes for ensuring that our owners are responsible for the proper behavior of our four-legged friends. The Greater Annecy area has implemented a bus route to better serve Talloires and facilitate travel to and from Annecy. The buses are normally air-conditioned. It would have been helpful if your complaints had been forwarded to the town hall for monitoring of public facilities and good civic gestures. Best regards The lanfonnet team