A aimé Remote, small

N'a pas aimé Dirty shower, not flexible, too expensive

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Oh dear what a shame a nice time wasn’t had especially when all your faults are so often praised by our guests! We are not able to do much about the location, but obviously opinions on the rural and quietness can differ but our pricing you will find is generally in keeping with other sites and for a family of 4 and there is not much cheaper for a night away in this day and age! Accommodation quality was of course your own tent, so there is nothing we can do about that and the wifi we do state we don’t provide, so a pretty high rating considering. We are so often praised on our facilities and customer service along with child friendliness and cleanliness so are really saddened you too didn’t experience or sense it. It may be your one night stay arrived after the showers were cleaned and used and you left in the morning before they were cleaned again as I do remember saying to you on check in too that the facilities were just about to be cleaned, as your partner was about to use them, but never have I cleaned the showers and they have been ‘filthy’ and of course we are not able to clean after each guest use - they make the mess, not us and we clean them once a day and top up check twice a day. We have no cars on site which we have for child friendliness, 2 play parks, a swing, woods, den building, outdoors games, The Cubby with books and games and snacks all which we provided to cater for children which they just love and are part of our activities and facilities we provide here at our little site! As for customer service, we would never be rude or provide an inadequate service, ever, and are always friendly on guests arrival to greet them and tell them what they need to know and want. I am not sure what it was specifically you found not to your standard as it must have been quite an awful experience to rate so low when we are so friendly and approachable and alway here to answer questions or needs… if you are referring to the fact you wanted a Glamping Tent instead and we were unable to do so, due to them being booked or not ready for check in, then that’s a little unfair as I had explained this to you as is a little out of our hands when you were of course brining your own tent - I take customer service very personally as it’s me you refer to and to rate so low, so am not sure what you expect from people when all we did was be friendly and polite and smile and help?! We are very proud of what we offer and run here at Seven Acre Woods and with such a low rating, we felt we had to ensure other guests were not put off to come and stay so to give valid reasonings for all your negatives, we hope it will ensure our place is not as awful as you have made out. We wish you well and a shame you were not able to enjoy you stay here for so many reasons, unlike so many others do.