Camping Les Craoues

A aimé Lovely shady pitches

N'a pas aimé We had booked three nights here, nothing was cleaned the entire time we were there, and clearly hadn’t been for a long time as there were empty toilet roll tubes strewn everywhere. Just two toilets with seats, the others either long drop or broken. The two with seats were just filthy. Weird clear windows into the toilets and showers which made me uncomfortable. I didn’t use the pool, as if they aren’t cleaning toilets and showers, then I definitely don't trust the pool to be hygienic! No staff around. When we had a problem with the washing machine difficult to get hold of anyone, no one ever seemed to be on reception. Advertised as speak French and English, I don’t know who speaks English as we struggled to
Communicate. The worst campsite we have stayed on in France. There was a young couple next to us who had been travelling for several weeks and also said it was the worst campsite they had stayed on. I see so many previous reviews about cleanliness and the campsite has seen them and responded that they appreciate the comments and will improve, but this seems to be empty words. It’s a shame as it is a lovely setting with great potential, but I would not stay here again.

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Réponse du gestionnaire : We are sorry for the experience you had with us. Indeed, we notice flaws in our organization. Nevertheless, we want to improve and take note of your feedback.

A aimé Ombres calme propre

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Réponse du gestionnaire : Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes ravie d'apprendre que vous avez passer un bon séjour chez nous.

A aimé Nice site on edge of a village. Good washing facilities. Water hot. Facilities basic but clean.

N'a pas aimé Road noise

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A aimé Simple et agréable

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Réponse du gestionnaire : Un grand merci pour votre gentil commentaire ! Nous sommes très heureux que vous ayez trouvé votre séjour simple et agréable.

A aimé Lovely welcome, friendly staff. Very easy going. Invited to a soirée by owner.
Great location for getting in to and out of the mountains.

N'a pas aimé Little rough around the edges but it’s charm grew on us over the stay.

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Réponse du gestionnaire : Thank you so much for your kind words. We’re delighted you enjoyed the warm welcome, the friendly atmosphere, and the soirée together — it was a real pleasure to have you and your family with us.
We’re also glad the charm of the place grew on you during your stay, and we’ll keep working to make it even better.

A aimé Het personeelslid, ze was vriendelijk en behulpzaam.

N'a pas aimé De camping ziet er vervallen en niet bijgehouden uit.
Het sanitair is erg verouderd en niet meer van deze tijd.

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Réponse du gestionnaire : Hartelijk dank voor uw feedback. We zijn blij dat u ons personeel vriendelijk en behulpzaam vond. We nemen uw opmerkingen over het onderhoud en de sanitaire voorzieningen serieus en bekijken de mogelijkheden voor verbeteringen.

A aimé Camping tranquillo, piazzole ampie e ombreggiate

N'a pas aimé I bagni e la piscina potrebbero essere più curati

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Réponse du gestionnaire : Grazie mille per il suo feedback. Siamo lieti che abbia apprezzato la tranquillità del campeggio e le nostre piazzole spaziose e ombreggiate. Prendiamo nota delle sue osservazioni riguardo ai servizi igienici e alla piscina per migliorare ulteriormente la qualità dei nostri servizi.

A aimé Large, spacious pitches that we could choose, access to good laundry system, the staff were welcoming and helpful. Free wifi at pitch. A visit to Chateau de Mauvezin is a must (10 mins drive away).

N'a pas aimé The campsite felt quite tired - a number of sinks/toilets/showers not working - and compared to other sites we stayed on, it was not kept as clean (e.g. floors not mopped etc.). Need to provide own toilet paper and limited toilets with a seat.

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Réponse du gestionnaire : Thank you very much, Sara, for taking the time to share your experience. We are delighted that you enjoyed the spacious pitches, the laundry facilities, the free Wi-Fi, and the warm welcome from our team. The Château de Mauvezin is indeed a wonderful place to visit nearby!

We also appreciate your feedback regarding the facilities and cleanliness. Maintenance and improvement work is carried out regularly, and your comments help us prioritise what is most important to make our guests’ stay even more enjoyable.

A aimé Nada

N'a pas aimé Fatal, solo hiba un baño y són lux.
Muy descuidado todo

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Réponse du gestionnaire : Lamentamos que su estancia no haya cumplido con sus expectativas. Nuestro establecimiento dispone de un bloque sanitario principal, mantenido regularmente, y sentimos que su estado no haya estado a la altura de lo que esperaba durante su visita. Tomamos nota de sus comentarios para mejorar la limpieza y el mantenimiento de nuestras instalacion

A aimé Relaxed vibe (didn’t mind us moving pitches when we decided the first one was not flat and too near very noisy road). Shaded pitches. Kind man on reception - printed out list of local attractions for us. Electricity and WiFi (better signal once we’d moved). Handy location, just a short drive from Pyrenees.

N'a pas aimé Site could do with a tidy up so looks smarter - first pitch offered to us had piles of old wood next to it. And similar piles (eg of old, broken wood/equipment) behind motorhome water station.

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Réponse du gestionnaire : Thank you for taking the time to share your experience. We’re delighted to hear you enjoyed the relaxed atmosphere, the shaded pitches, as well as the welcome and services provided.
We also appreciate your feedback regarding the site’s upkeep. Your comments are valuable to us, and we’ll work on improving these aspects to make your next stay even more enjoyable.
We look forward to welcoming you back on your next visit to the Pyrenees.