Treborth Hall Farm Caravan Site

A aimé Price - it was cheap

N'a pas aimé Unfortunately the facilities (toilets & showers) were not sufficient for the number of pitches and were not clean or well kept.
The site is very close to a main road so noise is an issue.

Recommanderait à des amis Séjournerait à nouveau

A aimé The location. Easy access to sea fishing marks across Anglesey.

N'a pas aimé I have been camping at Treborth for 15 years. I pitched up a one man tent with my car parked at side went out for half day came back and the place had turned into a giant car park and I couldn't park my car because someone had stolen half my pitch. The campsite was noisy with music blaring out until half 2 in the morning and was massively overcrowded. I will not be camping here again ever. I also found the guy that owns or runs the place to be sarcastic and obnoxious. Terrible experience, not relaxing and a genuine health and safety risk of a car hitting your tent due to the overcrowding.

Recommanderait à des amis Séjournerait à nouveau

A aimé Nice chilled site.
Clean toilets and showers.
Friendly owners

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

A aimé Very peaceful little park kept children happy for hours

Recommanderait à des amis Séjournerait à nouveau

A aimé We loved the location of the camp site and the layout of all the pitches

N'a pas aimé Bathrooms could be updated

Recommanderait à des amis Séjournerait à nouveau

A aimé Lovely area
Good layout

N'a pas aimé Toilets need a complete overhaul
In the men's cubicle when you stand on certain tiles water raises from underneath also black mould in showers and ceiling

Hired a dome tent but wasn't cleaned first one had water in (hole in roof)
and grass

second tent we moved to had grass and food remnants around the edges

Office seemed always closed there is a number to call but phone signal isn't great

There are disabled toilets on site but are locked and no sign to say where to get key
(Radar key don't fit)

Bouncing castle was never inflated

Food and drink trailer never open

Recommanderait à des amis Séjournerait à nouveau

A aimé Flat pitches

N'a pas aimé Shower moldy, no toiletpaper, not clean, strange checkin

Recommanderait à des amis Séjournerait à nouveau

A aimé -Great location for exploring Anglesey and North wales in general
-proximity to Menai bridge for shops
-kids play area and tree swings in woods

N'a pas aimé -needs bigger toilet/shower block to size of site
-often ran out of toilet paper

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : A Big Thank You from Treborth Caravan Park!

We’d like to sincerely thank all our wonderful guests from Pitchup who have taken the time to leave us such kind reviews. Your positive feedback means the world to us and helps us continue improving and growing.

We look forward to welcoming you back soon!

A aimé none

N'a pas aimé old sanitary, a lot of things (e.g. cold watertaps) don't work and need an urgent update !!

Recommanderait à des amis Séjournerait à nouveau

A aimé The chemical disposal facility.

N'a pas aimé Very disappointing experience, largely due to the owner’s attitude. Hospitality and basic customer service seem to be unfamiliar concepts here. I would strongly advise that the owner take a customer service course before welcoming any more guests. Unsurprisingly, the hygiene standards are no more impressive than the hospitality.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your review.

After checking your booking, we can confirm that you had booked a non-electric grass pitch, despite telling a member of our team on arrival that you had booked an electric grass pitch. As a result, you were initially shown to an electric pitch in good faith.

When we later checked your booking and realised the mistake, we politely explained that you had booked a non-electric pitch and asked you to move to the correct pitch. You then said that you could not understand what we were saying. While we appreciate that language barriers can sometimes arise, this is unfortunately beyond our control, and we remained polite and professional throughout.

Your comments about my customer service are completely at odds with the feedback we receive from hundreds of other guests. We are proud to have some of the highest ratings in the area, and our reviews consistently reflect the friendly and helpful service we provide.

We believe your review is an unfair reflection of what actually happened. We simply asked you to move onto the pitch that had been booked and paid for.

Based on your review and the experience during your stay, we do not feel our park is the right fit for your expectations, and we would respectfully decline any future booking from you.

We wish you all the best in finding a site more suited to your needs.