A aimé Nothing

N'a pas aimé My grandmother passed away and the funeral was during this trip. I asked if it could be postponed and they said no, that I had to cancel it. There was no other option and I lost all my money. I then asked for a cancellation email to try and claim it back on my insurance and they still have not provided one.

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Réponse du gestionnaire : Thank you for your feedback. We were very sorry to learn of your bereavement and would like to extend our sincere condolences to you and your family. We'd like the opportunity to speak with you directly, and a member of our Customer Services Team will be in touch to discuss this further and help resolve any concerns. Kind regards, Customer Services Team