Really very good. Staff were friendly and proactively helpful.
John D.Confirmé
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Traduire (Généré par Google Translate)A aimé : Really impressed with this site. We chose a large powered pitch. It was only a couple of minutes walk from the reception and entertainment/restaurant area.
Toilet and shower area was clean and well maintained.
The beach is very walkable distance even with small children and carrying gear. Withernsea is much quieter than places like Bridlington or Scarborough, but the town has everything you would expect from a British seaside resort town, and is not at all run down.
There was plenty for the kids to do on site and nearby. Will stay again.
N'a pas aimé : Restaurant was a bit pricey, although the deal for two breakfasts was good value.
The Nisa Local shop onsite was not well stocked if you wanted to prepare your own meals on your barbecue. Not a big issue though as Tesco and Aldi are only a few minutes drive.
Dirty and unhelpful rude staff
Henrietta C.
Confirmé
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Traduire (Généré par Google Translate)A aimé : The surrounding areas great location
N'a pas aimé : Shower blocks and toilet blocks were disgusting
We booked with another party and asked to be placed together but when we arrived they hadn’t done this and were not helpful at all. Lied to us telling us the other pitches were all booked up and if they moved us it would have a “snowball” effect. However the full weekend we were there the pitches we asked to move to were free all weekend. My sisters booking had been put down as a 6 man tent pitch but she was in a caravan with her family. The weekend was pretty much ruined for us because of this. The show bar smelt of damp and was dirty.
Hi Henrietta, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
You can request a specific pitch (subject to availability). There would be a small request fee to guarantee this.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
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Traduire (Généré par Google Translate)A aimé : Good location, next to local shops and amenities
N'a pas aimé : Not a very good experience, toilet and washing facilities very dirty, awful smell throughout the stay. Campsite is overrun with seagulls, yes I would expect them near the sea, but not to swoop down whilst eating food etc. Couldnt relax and sit on campsite because of the seagulls attacking you. Wake up call by seagulls every morning at 10 to 4. No entertainment passes provided as expected, and yes I could have went and asked for them, but when I went to use them the reception had closed. Playpark for toddlers/young kids overran by early teenagers causing bother.
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
The staff were very helpful, the …
Abby P.Confirmé
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Traduire (Généré par Google Translate)A aimé : The staff were very helpful, the site was nice. The arcades had modern machines available. The kids enjoyed the entertainment and the staff were great with the kids
N'a pas aimé : The toilet/shower block, this really was the main issue letting down the site overall. I dont think its been refurbished properly since the early 90,s with minimal maintenance to try and make them fit for use. The cleaning schedule is below what is required for how much it is used and with it being a small block for the amount of users it becomes dirty very quickly. Swimming pool is really small and always fully booked, maybe consider an outdoor pool for the summer months during busy times would be an idea. We used the local pool in the town as it was bigger and had a slide etc
Hi Abby, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Withernsea Sands. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
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Traduire (Généré par Google Translate)A aimé : Site was clean and tidy. Plenty for kids to do and staff were great.
N'a pas aimé : –
Hi,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
We look forward to hopefully welcoming you back in future. ^AB
Really good
David A.Confirmé
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Traduire (Généré par Google Translate)A aimé : Everything, no way near as busy as the majority holiday resorts, I really enjoyed it!
N'a pas aimé : Only reason for the 4 stars is that they double booked me, we got in the car to leave on the Friday and at 9.30 is I get a call "sorry we double booked" they offered me to come the next day which was ok but the kids as u can imagine where not happy, offered no compensation or vouchers nothing hence 4 stars
Hi David,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
I'm very sorry for the mix-up with your booking. I will take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We look forward to hopefully welcoming you back in future.
^AB
Appalling customer service
Anita T.Confirmé
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Traduire (Généré par Google Translate)A aimé : Nothing
N'a pas aimé : Hard mud pitch and electric hook up wasn't working.
Complained to site and they really couldn't have cared less!
Would never visit again.
Hi Anita, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.
I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
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Traduire (Généré par Google Translate)A aimé : Facilities were clean and beach was very close.
N'a pas aimé : Noise was constant from other people's tents, no consideration for others even past midnight and from 7am. It wasn't just one other place it was multiple other groups. Seagull noise around site constant due to them hunting for food and being fed by guests, one minute off site and it was silent!
WiFi was stated as being onsite but wasn't available anywhere other than the hub area so disappointing.
Hi, thanks for taking the time to leave your review.
We're very sorry you didn't enjoy your recent stay at Withernsea Sands, this certainly isn't the experience we wanted you to have.
We also apologise you were kept awake by other guests on park, we do have a quiet policy on park that states guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
Not built for camping, loud site and untidy.
Adam B.Confirmé
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Traduire (Généré par Google Translate)A aimé : Attentive staff, pitch size fairly good
N'a pas aimé : Loudest campsite we’ve ever stayed at, not built for camping. No place to freeze cool box blocks and limited resources.
Toilets were generally untidy due to younger groups flooding the sinks and messing about in the cubicles. One evening found the toilet brush in the middle of the floor with waste surrounding it.
Fellow tourers and groups had no respect for fellow campers, blaring music and shouting even after quiet time : 23:30. One night I had to physically go to a pitch who had a rave going on inside until 2am. They gave no care to me asking for them to turn off the music, seagulls also constant noise. Would not recommend unless you want a similar experience to Reading festival.
Hi Adam,
Thanks for taking the time to submit your review.
We're sorry to hear you were kept awake by other guests on park, we do have a quiet policy on park that states guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion.
We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB
We enjoyed our 3 day stay. Staff were fantastic and very helpful
Andrea O.Confirmé
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Traduire (Généré par Google Translate)A aimé : Everyone was friendly
Nice and easy pitch
EntertainmentN'a pas aimé : The toilet and shower block could do with bit of xtra clean and tidy up
Hi Andrea, thanks for taking the time to leave your review.
We're pleased you enjoyed your recent holiday at Withernsea Sands. I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further.
We hope to see you again in future. ^AB
Hi John,
Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.
It’s disappointing to hear you did not find our bar and restaurant reasonably priced. We always aim to provide something suitable for all budgets with ever changing offers throughout the season, as well as staying competitive with the local area.
We look forward to hopefully welcoming you back in future. ^AB