Greenhillock Glamping

A aimé : The wildflower meadow, indoor cooking area, pizza baked on site, site shop, pond, den building and art shack for children

N'a pas aimé: Nothing!

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A aimé : We loved our glamping experience and the owners were so lovely 😊nothing was a problem for them. We all had a great time and are looking forward to returning again during thw summer holidays.

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A aimé : Very nice location and surroundings. Liked the pitches being quite far apart so felt as close to wild camping as possible which was nice. The staff are very friendly and great to chat to and are very enthusiastic about there eco set up which is really cool. The pizza night was an added bonus and definitely a great idea! Thanks again from the wombwells !

N'a pas aimé: It may have been that during our stay a couple of large groups were also there which caused the compost toilets to become quite unsanitary. Would be beneficial to be cleaned every couple hours in high usage times just to keep on top of it. The solar shower didn't really work during our stay as was cold, would recommend a joolca system or something to bridge between the less sunny days so warm showers are possible.

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A aimé : The large pitches that are close to the facilities and close to car park for loading and unloading the car Pizza night, homemade pizza in the pizza oven. Close to many attractions and towns so lots to keep the kids busy. I like that cars aren't parked next to the pitches, makes the environment very safe for children.

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A aimé : There is very little not to like about this site! We were greeted by Kate when we arrived, even though it was raining, and she showed us around the site. Although it’s small, there is a lot packed in such as a small kitchen area with a fridge and freezer, bbq, pizza oven etc. There is also a little art shack and small shop on site. It would be perfect for families with younger children! There’s several compost toilets and a couple of showers, all of which were clean. I find most eco campsites don’t have the best toilets as they usually dirty and smell, but this was definitely an exception. The pitches themselves were level and easy to pitch up a tent in (even in the rain!). Although you can’t have your car by your pitch, they are still close by and you can easily use a wheelbarrow to move your things to and from. The toilets are also easily reached and not too far. The area was lovely. Set in farmland, it’s very quiet and peaceful. We did need to travel around an hour or two to get to some places we wanted to visit, such as Edinburgh. We didn’t mind this, but it might be worth taking into consideration if you have children and want to travel around.

N'a pas aimé: Not a dislike, but it’s worth noting that the time we stayed here was when we had the entire site to ourselves due to the time of year. I imagine during busier periods, the toilets naturally will become a little muddy and the quietness of the site will be filled with families enjoying themselves!

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Réponse du gestionnaire : Thanks for your lovely review Tamzin. We are glad you enjoyed the site!

A aimé : We arrived during a storm with our two dogs. We hadn’t checked the weather report and were due for 50mm of rain over 48 hours! Our tent, which is normally brilliant in wet weather, was dripping without an hour from the heavy downfall. Stig and Kate offered to upgrade us to a hobbit hole for free because they had no one else staying that weekend (everyone else had the sense to check the weather report!). They said it wasn’t the first time they’ve bailed campers out during a storm. We’ve been to Greenhillock about 6 times over the last year and we love this place so much!

N'a pas aimé: Phone signal is no good, but honestly we’re quite enjoy doing a digital detox. We read more books, played Connect 4, and went for plenty of walks and foraging in the woods. If you need to have amazing signal at all times, this might not be the right spot for you.

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A aimé : Lovely eco site with a fantastic communal area, The West End, for all to use. The site is wilded so has a thriving wildlife system, sundown presents an absolute treat for the ears as the owls and bats come out!

N'a pas aimé: Be mindful that you can't park by your unit so you have to haul your kit to your pitch. Great news is that wheelbarrows are provided to assist in the matter, it just helps to be aware. The wilding of the site means that many areas and pathways have thistles and nettles present. As a permanent shorts wearer I found myself frustrated being under attack from them during our stay. Bring long trousers Campers! Hot water for showers relies on solar power so it can be... refreshing in there!

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Réponse du gestionnaire : Thanks very much for your feedback and we are glad you appreciate our efforts at re-wilding and conservation. I'm sorry about your legs. Towards the end of summer things do tend to start flopping into the pathways. It may be time to get the strimmer out! We were actually experiencing a problem with the temperature valve at the showers during your stay but we didn't know at the time. It has subsequently been reported and resolved and the system is now - by and large - delivering hot showers. As ever we don't guarantee this when we are very busy or if its very cloudy. We wish you happiness in your future travels, Kate and Stig

A aimé : Flat ground for our tent and quiet location

N'a pas aimé: Unsanitary facilities, no hot or even warm water for either showers or dishwashing. Overpriced and didn’t meet the expectations we had after reading the description which was misleading. They call themselves a glamping site which is not a fair representation. There was a family with two small children camping next to us that went to a friends place to shower. We got the impression they are lazy about maintenance and cleaning.

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Réponse du gestionnaire : We try to respond to all reviews in a positive way, it has been particularly difficult to do that with this review given the fairly hurtful final sentence. None the less, Stig and I thank you for taking the time to point out what went wrong with your stay. Sadly had you raised these issues with us in person it would have been possible to resolve much of what you describe. We were encountering two separate issues with hot water during your stay. The washing up area we knew about and were waiting for a replacement boiler which has subsequently been received and fitted and is providing hot water. The hot water at the showers we did not know about at the time. Once it was highlighted to us we identified the cause, bought a replacement part and had it fitted and working, producing hot water, within four hours, hence this could have been resolved during your stay had you mentioned it. We describe ourselves as Greenhillock Glamping due to the spacious pitches, provision of in and outdoor seating, access to fridge, freezer and log burning stoves and our programme of food and music events. We are very upfront on our listing about the nature of our loos and showers. We know this style of facilities is not for everyone. I hugely refute the accusation that we are lazy about cleaning and maintenance. I know we are not because it is Stig and I who do these things. We are a small team and may at times be busy doing other things such as delivering logs, cooking pizza and breakfast, manning the camp shop and managing bookings but we are by no means lazy. Our mobile number is published everywhere on site and we respond to it immediately from 9am to 10pm and in emergencies. Guests are encouraged to contact us in person or on the phone with any concerns. Finally, to the comment we are overpriced. Our prices have been held at the same rate since 2019. This is because we felt families needed to get into the outdoors more than ever during Covid. Many camping and glamping sites took advantage of increased demand to hike their prices. We felt this was unfair and did not follow the trend. We went straight from Covid into the cost of living crisis and, in spite of the fact this increased the cost of running the business and our own costs we held our prices static. We feel this was the fair way to treat our valued guests when times were tough. We are sorry you did not enjoy your stay with us, we certainly never set our to provide people with a bad experience. We wish you happiness in your future travels. Kate and Stig

A aimé : I used your campsite to enable me to see my family (I live in bristol)did your website say children would be running around .I have a dog how many times did I have to tell her off.Loved all that the sight offered but a field with no children would be nice.Got to love being a 71 and loving the camping.Thanks for the wkend next year is another year and the owners were really pleasant and passionate about Greenhillock

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Réponse du gestionnaire : Thanks for your feedback Jan, we always strive to respond to both positive and negative comments. The website is pretty clear, that in the main, we are a family campsite. Around 1/3 of the photos on the website are of children running around in the meadows and the page says this "This is, in fact, something of a haven for free-range families: there’s plenty of den-building material around for kids’ constructions, and a wildlife pond has lots of wooden platforms for dipping in the water (plus some basic science equipment to help you identify what you’ve found)". We believe that children and families need more opportunities to play and explore in wild places, so we encourage guests to build dens and light campfires and get away from screens and technology. Children are encouraged to roam freely on the self-contained site, near enough for parents to relax, far enough to have their own adventures. What is a real shame is that you didn't mention this being a problem whilst you were staying since we do have a dedicated grown-ups area of the site you could have moved to. The grown-ups only pitches are available as a bookable option on Pitch Up. They are tucked away on the North side of the North Paddock, specifically designed for people travelling without children. They have been here since 2019. We genuinely strive to provide the right facilities for all our guests and this issue could easily have been resolved if you had spoken with us. Wishing you all the best in your future camping endeavours, Kate and Stig

A aimé : The campsite was beautiful. Loved the wild flowers growing everywhere. We stayed in a hobbit hut and it was perfect for our family with everything we needed. Owners very friendly and welcoming.

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