Lady Heyes Touring Caravan Park

A aimé The facilities were clean and modern.
Site well laid out and spacious.
Check out was straight forward

N'a pas aimé Food in the cafe bar was closed pretty early for a Saturday and actually closed even earlier as ran out of food.

Check in was a bit transactional, robotic.

Réponse du gestionnaire : Thank you for taking the time to share your experience with us. We're sorry to hear that the café closed earlier than expected, especially on a Saturday — and that food ran out before closing time. We understand how frustrating that can be, and we’ll share this feedback with the management team at Pod Kitchen.

We also appreciate your comments about the check-in experience. It’s important to us that every guest feels genuinely welcomed, and we're sorry if the interaction felt impersonal. We'll follow up with our front desk team to ensure we’re offering a warmer, more engaging arrival for all our guests.

Thank you again for your feedback — it helps us improve. We hope to have the opportunity to welcome you back for a better experience.

A aimé well set out

Réponse du gestionnaire : Thank you! We're so glad you found everything well set out. We work hard to create a space that's organised and enjoyable, and it’s great to know that stood out to you. Hope to see you again soon!

A aimé Surrounding shops and cafe

N'a pas aimé Pitch standard was very poor as was the road leading to the pitches, black gravel and dirt, space between pitches poor and lacked privacy, toilet block
Requires updating

Réponse du gestionnaire : Thank you for taking the time to leave your feedback. We're really pleased to hear that you enjoyed the surrounding shops and café – it's great to know the location added to your experience.

We're sorry to hear that some aspects of your stay didn’t meet expectations. We appreciate your comments regarding the pitch surface, access road, spacing, and the toilet block. Your feedback is important to us and has been shared with the relevant teams as we continuously look at ways to improve the site and enhance guest comfort and privacy.

We hope you'll consider visiting again in the future, and we’d love the opportunity to provide a better experience next time.

A aimé Excellent facilities, staff were brilliant on site and very friendly.
Showers and toilets clean and well maintained.
Perfect for a short weekend getaway.

Réponse du gestionnaire : Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our facilities clean and well maintained. It's especially great to know our team made a positive impression — we’ll be sure to pass on your compliments to them. We’re glad we could help make your weekend getaway perfect, and we hope to welcome you back again soon!

A aimé Great clean site. Lovely friendly staff. Great site

Réponse du gestionnaire : Thank you for your lovely feedback! We're so pleased you enjoyed the cleanliness of the site and found our team friendly and welcoming. It means a lot to hear you had such a positive experience. We hope to see you again soon!

A aimé Friendly staff, very helpful nice Location shower room clean and tidy would definitely stay there again

Réponse du gestionnaire : Thank you for your wonderful review! We're so glad you enjoyed the location and found our staff friendly and helpful. It's great to hear the shower facilities met your expectations too. We’d be delighted to welcome you back anytime!

A aimé That we had our own water and waste water facilities. As it wasn't very busy (we stopped mid week) it was very quiet.

Réponse du gestionnaire : Thank you for sharing your feedback! We're so glad to hear you enjoyed the convenience of having your own water and waste facilities, and that you had a peaceful stay with the quiet mid-week atmosphere. It’s always nice to have a bit of extra space and tranquility!

We’d love to welcome you back for another relaxing visit whenever you’re ready.

A aimé Great site, immaculate facilities. Level hard standing pitch with electric hook up and water. Despite being busy, very clean facilities and friendly staff.

N'a pas aimé Nothing to dislike, our 3rd stay. About half hour walk into Frodsham, great views and pubs, bars etc. we'll be back.

Réponse du gestionnaire : Thank you for your wonderful review and for being a repeat guest! We're so glad to hear that you continue to enjoy the site, the immaculate facilities, and the friendly staff. It’s also great to know you appreciate the convenience of the electric hook-up and water at your pitch, as well as the nearby attractions in Frodsham.

We can’t wait to welcome you back for your 4th stay!

A aimé Excellent site very clean and well maintained

N'a pas aimé Nothing

Réponse du gestionnaire : Thank you so much for your kind words! We’re thrilled to hear you found the site clean and well-maintained. We take pride in ensuring everything is in top shape for our guests, and it’s great to know that stood out to you.

We hope to welcome you back soon!

A aimé It was Our first time here and we’ll be booking again. Staff were lovely and very helpful. Facilities were spotless. Lovely big Family bathroom/shower. We were on Pitch 1 and it was ideal as my husband is disabled and can’t walk far so facilities were very close by. We’ll be booking again.

N'a pas aimé The idiot in Pod 2 facing our caravan blasting his music until early hours with no consideration to the others on the campsite. This isn’t the park’s fault at all and they resolved it for us and offered us a complimentary night away which we really appreciate.

Réponse du gestionnaire : Thank you so much for your kind words! We're so pleased to hear that your first stay with us was enjoyable and that our staff, facilities, and the location of your pitch helped make your experience more comfortable. We're especially happy that the family bathroom worked well for you.

We sincerely apologise for the disturbance caused by the music, but we’re glad we could resolve it for you. Your understanding means a lot to us, and we truly appreciate your patience. We can’t wait to welcome you back for another wonderful stay!