9,1

Puntuación general basada en 527 comentarios

 

El 95% recomendaría este camping a un amigo.

El 95% volvería a alojarse en este establecimiento.

  Un 94% lo describió como Tranquilo ?

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The 1 toilet was clean02/09/2024

País del campista: Reino UnidoRobert G.Ícono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    Beautiful surroundings …

    No me gustó: 

    Only 1 toilet available for the whole site as the other toilet door was broken so that toilet was not available… very poor !!!

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Del gerente...

Thank you for your review, we are glad you liked the site and the surroundings.

Yes, the toilet lock was broken and we have been waiting for a new lock in order to reopen this toilet.

The site is advertised as no facilities, so although there was only one available for your stay- however, it's still more than when you booked!

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Lovely for the dogs01/09/2024

País del campista: Reino UnidoAnónimoÍcono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    Lovely for the dogs

    No me gustó: 

    Hi , we were disappointed this time we stayed at your site… only one of the toilets were working as the other was jammed shut with a broken lock. The one that was working was always engaged for long periods of time.

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The grounds were excellent and spotless, …01/09/2024

País del campista: Reino UnidoClive L.Ícono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    The grounds were excellent and spotless, pitches were level and spacious. Very quiet can’t fault the site . Will definitely return.

    No me gustó: 

    Bins need empty more often as grown staff use them for their rubbish. An extra water point would be handy.
    Also a map of ground and where you can walk to.
    All minor points ,

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Lovely site with large pitches01/09/2024

País del campista: Reino UnidoCharlotte A.Ícono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    Pitch size - plenty of room
    Peaceful site
    Walks directly from site
    Beautiful house and gardens

    No me gustó: 

    Only one wet room for all the site so queues for the toilet and shower. No soap provided

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This place is lovely nice grounds …31/08/2024

País del campista: Reino UnidoDerek R.Ícono de teléfono móvilConfirmada

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  • Me gustó: 

    This place is lovely nice grounds . Carnt say the same about the staff completely uninterested. Gave the impression they just didn’t want to be there .

    No me gustó: 

    The staff because the place is really nice .

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Wonderful setting with the pitches inside …29/08/2024

País del campista: Reino UnidoAnónimoÍcono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    Wonderful setting with the pitches inside the walled garden within the extensive grounds of Paxton house. Lovely walks through woods and along the river Tweed. The cafe at Paxton house provided excellent homemade food during the daytime.

    No me gustó: 

    This site has the potential to be an excellent one once some issues have been addressed. We stayed for a week over the August bank holiday and on the busy days it was nearly full. When we checked in at the house which is a distance away from the walled garden we were not given a pitch number but told to pitch up wherever we wanted. The receptionist told us that we didn’t even have to come back to let them know which pitch we were on. When we arrived at the pitches we saw that there was a sign written commercial van on one of the pitches even though the pitch up website and Paxton House t&c s said that they were not permitted. We also noted that some people allowed their small dogs to run off the leash. I got the feeling that there was a lack of staff and no one was responsible for looking after the walled garden camp site. The site has 2 toilets/shower rooms that is not publicised on the pitch up booking website. This was an unexpected bonus but unfortunately one of the toilet doors had a faulty lock and once reported to reception it was locked up completely and therefore out of use for from our 2nd day onwards. That meant that there was one toilet/shower for 30 pitches. This toilet/shower room quickly became dirty and smelly due to the high use and lack of daily cleaning. I know that it was a bank holiday but there needed to be more staff on cleaning duty. General waste is placed in a large dumpster but this quickly filled up and was not emptied during our stay. Consequently there were bags of waste/rubbish piling up beside the dumpster.

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Del gerente...

Thanks for staying with us and your review.

Our campsite is an additional part of what we do and we are very proud of it and take a lot of time to look after it.

We don’t have pitch allocation- once you are checked in you are able to choose your own pitch- most of our visitors prefer this.

You are correct we don’t advertise the toilets because 30 pitches using two toilets would not be enough- so these are an added bonus. I can assure you, these are cleaned daily and were cleaned every day of the bank holiday weekend. I have checked with our cleaning team.

You are correct that one of the units was locked- someone had completely pulled the lock and handle off and so we closed it (on Saturday) and ordered a replacement part.

We knew that there were two dogs not on leads in the park and requested that they put them back on their leads- unfortunately this only happened whilst the staff member was visible.

We also had checked out the commercial van- they were on holiday.

It may not appear that we are monitoring the site but I can assure you we are.

Thanks

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Excellent all round including the staff29/08/2024

País del campista: Reino UnidoRobert B.Ícono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    We had a lovely stay .and would recommend this site to anyone .we will be back .the walks on the grounds are wonderful .and interesting to see .with all the little adventures on the way .walled garden with fruit was lovely .we will be returning soon again thank you and staff are friendly on the arrival of your stay .

    No me gustó: 

    Nothing to dislike

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Del gerente...

Thanks for a lovely review and fab pics! We are glad you enjoyed your stay and look forward to welcoming you back for more adventures soon!

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A good quiet site, but the facilities really do let it down.27/08/2024

País del campista: Reino UnidoShaun C.Ícono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    Lovely quiet site. Well kept hard standing pitches within the old walled garden. The gardens and grounds of Paxton House are free to look round for those staying on the site, and well worth a visit. Pay if you want to look round the house. The staff at the house are great. Easy access to Berwick upon Tweed and Lindisfarne Island. Would definitely recommend for a stay.

    No me gustó: 

    Not exactly a 'dislike', but someone on site needs to get a grip with looking after the facilities. The one toilet/shower (other one closed all four days we were there), needs cleaning regularly. Not cleaned in the four days we were there. A young guy turned up on the day we were leaving and simply popped his head through the door, put more toilet rolls in place, and left. That is NOT cleaning! Take flipflops if you want to shower! We never saw anyone check the site while we were there, and feel anyone could pitch up and stay without being challenged. Does anyone from Paxton House ever actually read the reviews, as not seen any replies to them? Although a small site, I think a warden taking up one pitch wouldn't go a miss. Would we stay again? Definitely.

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Del gerente...

Hello,

Thanks for taking the time to leave us a review- albeit one that is factually incorrect and pretty unfair.

We check the toilet block regularly- two or three times a day and we have regular check s on the site to ensure the correct vans are booked in. We have a professional company clean the toilet block and onsite staff as well.

Unfortunately a 16 year old was stuck in one the toilets and broke the lock/ handle- we ordered a replacement park immediately but had to lock it for a few days until it could be repaired.

Most of our reviews compliment how clean the showers are. Obviously if 30 vans are using one shower, it will get dirty very clean which is why we do not advertise the site as having toilets at all.

We do read the reviews and take them seriously. We want people to love staying with us and try hard to get it right.

We have noted your points and will work harder to be visible when checking the site.

We hope next time you stay that you find things improved!

Thanks

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A nice site which could be improved greatly with little effort.27/08/2024

País del campista: Reino UnidoAnónimoÍcono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
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  • Me gustó: 

    Easy access. Large spacious pitches. Fairly quiet.
    Enjoyed free entry to the grounds of Paxton House.
    Waste facilities adequate *

    No me gustó: 

    *waste bins filled quickly as appear to be used by the groundsman. Not emptied enough.
    Toilet/wet rooms were not cleaned enough. Topped up with loo roll daily but not cleaned or tidied. Soap dispenser broken in 1 of the 2 rooms. Toilet seat broken in both. One room out of order for days after a child was locked in at night due to a faulty lock that had been previously reported last year and not fixed. No mop or loo-brush provided.
    No after hours contact number available. No warden checks done all week.

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Del gerente...

Many thanks for your review- we are glad you enjoyed your visit.

Just to note, we actually have replaced both locks and both doors in the shower facility due to complaints and issues with the locks last year. The 16 year old boy, was stuck for a short while before managing to get out. During this time, this new lock was pulled off the door, which is why the door is no longer operational. This is why the unit was closed.

You are correct, we do not have a dedicated warden as such. But, we have several staff regularly check the site during the day and during the evening.

The showers are cleaned twice a day in peak season and this reduces to once a day when the number of vans dictates. And as you noted toilet roll is topped up at this time.

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Usuario anónimo

Excellent site with superb level hardstanding pitches.27/08/2024

País del campista: Reino UnidoAnónimoÍcono de teléfono móvilConfirmada

  • Parcela de césped y suelo duro con electricidad para caravanas y autocaravanas
  • Recomendaría a amigos   Visitaría de nuevo
  • Me gustó: 

    Layout and tidyness of the site, very well maintained. Lovely large, level, hard standing, well spaced out pitches with loads of room between outfits. Facilities excellent and clean. Recycling bins. Very quiet but plenty to see and do nearby. Brilliant walks from the site and the adventure playground for the kids is brilliant. Superb pub in the village which does super meals. Will definitely be back.

    No me gustó: 

    No dislikes

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Del gerente...

Thank you for your lovely review, we are so glad you enjoyed your stay! We hope to welcome you back soon!

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