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Excellent as always one of our …
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Del gerente...
Thank you for your feedback- we are glad you enjoyed the site |
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Excellent site
Del gerente...
Thanks for this lovely review. We are so glad you enjoyed so many aspects of our site. |
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Location for walks along the Tweed
Del gerente...
Thanks for your feedback and choosing to stay. |
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A great site and lovely location
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Del gerente...
Thanks for your review- and email feedback. We are sorry to read that you were unhappy with your stay on New Years’ Eve. We do have a phone number which is contactable 24/7 this is on our website and displayed prominently on the notice board in the caravan park. We also do have a warden who lives onsite and a team who perform regular checks. Had you called we would have been able to address some of your concern. Please do call should you ever decide to stay again, if there any issues and our team will do what they can to help. We are disappointed that fireworks were set off- this is against our site rules- because we are next to a farm which has livestock. This was not something we were aware of until we saw your review. We are sorry your dogs were frightened. There was no sign of a bonfire when we did the check in on the fist of January in the morning. We also did not see any roaming dogs off lead- again this is against the site rules. Had we seen any we would have asked them to pop them back on the lead. When we did our evening check at 9.30pm on NYE, we noted all vans in pitches- we know that some were not on correctly allocated pitches and we worked hard to ensure that all vans were sited close to on on their number. We are looking at implementing new systems going forward to ensure that all vans go to the correct pitch number as per their bookings to ensure this doesn’t happen again. We also checked the site at check out time on the 1st and noted that people were correctly checking out as per their bookings. |
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We won’t be back after the and we’ve had several visits here before
Del gerente...
Thanks for your review- and email feedback. We are sorry to read that you were unhappy with your stay on New Years’ Eve. We do have a phone number which is contactable 24/7 this is on our website and displayed prominently on the notice board in the caravan park. We also do have a warden who lives onsite and a team who perform regular checks. Had you called we would have been able to address some of your concern. We are disappointed that fireworks were set off- this is against our site rules- because we are next to a farm which has livestock. This was not something we were aware of until we saw your review. We are sorry your dogs were frightened. There was no sign of a bonfire when we did the check in on the fist of January in the morning. We also did not see any roaming dogs off lead- again this is against the site rules. Had we seen any we would have asked them to pop them back on the lead. |
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Amazing place we originally booked for …
Del gerente...
Thank you for staying and your lovely review! We look forward to welcoming you back again soon! |
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Thanks for your review- we appreciate that the facilities are minimal but we clearly articulate this on Pitch Up.
We encourage all vans to have their own facilities as the ones on site are specifically accessible but we decided to open them as an added extra.
Thanks for choosing to stay with us.