Riverview Caravan Park

Me gustó Friendly staff and the clubhouse was good.

No me gustó No hot water in the toilet block. I spoke to a member of staff a few times and all he said was it’s out of my hands.
A lady who was on the next pitch to us said it’s an on going problem, she had no hot water in May.

Lo recomendaría a mis amigos Lo visitaría de nuevo

Del administrador: Thank you so much for your review
We act and put thing correct were we can

Your totally correct about the water

Saturday evening we lost our hot water boiler ( why dose it always happen on the week end ) ! Our Plummer attended but unfortunately could not get the part untill Monday morning . And on Monday the boiler was fixed

I am sorry I missed you before you left
If you would like to contact me

And we would like to give you a free week end

Phil
Park manager

Me gustó Great

No me gustó Nothing

Lo recomendaría a mis amigos Lo visitaría de nuevo

Me gustó do enjoy this place, a place we do regularly visit
Clean site
Phill was lovely and site maintenance guy was also very helpful, helped to get tourer on pitch due to it been busy but was no bother to him at all
Kids loved the pool (didn’t want to get out)
Bar also a good price
Genuinely enjoyed the 3 days their apart from a small minor issue with some regulars on site

No me gustó Not much choice on the restaurant menu especially with picky children, found it disappointing that they was charging £10 for frozen pizzas with only 1 option to choose from
(Ordered take out resulting in 2 caravan owners been very rude towards us stating it was pointless them having a restaurant on site when people are bringing food on site yet we already checked to make sure it was fine with phill)

Lo recomendaría a mis amigos Lo visitaría de nuevo

Del administrador: Hi Chloe
Thank for returning to riverview you guys are great

I have called a meeting with kitchen
There are not my staff and we give them the kitchen to service our residence and campers

And I have no words why 2 residence would do such a thing
I very sorry and I will put it right

Please contact me personally
And from riverview I can offer you a free week end
Phil

Me gustó Location and good pitch, helpful staff even lent us a longer hook up cable nothing to much trouble it seemed , level pitch too

Lo recomendaría a mis amigos Lo visitaría de nuevo

Me gustó Phill is excellent - really friendly and the POD’ s are great value for money .

Lovely site and really close to the river for fishing .

Lo recomendaría a mis amigos Lo visitaría de nuevo

Me gustó Everything was spot on 10 /10 for a small campsite stayed a week and used all facilities pool. Clubhouse etc all great

No me gustó None

Lo recomendaría a mis amigos Lo visitaría de nuevo

Me gustó Very friendly staff and locals. We've added 2 nights extra on our stay its been that good. Bar prices very reasonable and the food in the restaurant is very very nice. Indoor pool which the daughter has never been out of! Right on the edge of a river so a nice walk with the dog is easy. Added bonus of jet planes flying over now and then. Phill the owner is very friendly and helpful and will pop around and see you once you have arrived then leave you to get on with it unless you need help then you can easily contact him. Even the Sunderland supporter who runs the bar is a top fella!! 🤣🤣. Thanks so much for welcoming us, we will definitely be back.

No me gustó None

Lo recomendaría a mis amigos Lo visitaría de nuevo

Me gustó The pod had everything you need, comfortable and enough space for 1 adult 1 teen and a dog, the bed was easy to put up and take down having a fridge was great when it was warm.

The chairs on the deck are a good touch.


It is a well laid out site and although very very cold, the pool was a nice addition.

The gentleman who checked us in was very friendly and showed us to the pod. When we couldn't lock the door the person who showed up to help was lovely.

Being really close to RAF Coningsby was lovely and seeing the jets completing their maneuvers during the day and night was a treat.

There is a nice walk down the Riverside although not too much along there.

No me gustó When we arrived pue pod was not clean, rhe rubbish bin was full of someon elses rubbish, the floor had not been swept, thwre was dirty water in the kettle and the surfaces were grubby. We had pue camping cleaning stuff with us so cleaned the pod thoroughly purselves when we couldn't see anyone.

There was only 1 shower functional in the womens facilities as the other had had the door pulled off before our stay. ( this is noted on earlier reviews too)

The washing up area needs some attention, it leaks all over your feet and then backs up with floating food.

The shop was not open, it looked like it was being sorted out while we were there.

Pods need a little bit of TLC -our kettle was cracked and sharp on the handle (we had our own.from.camping in the car so used that instead) and there was a number of.missing poles from the decking fence part ( we found a bit of wood to try to bridge one of the gaps for our dog) plus some rotten areas on the deck.

We had a bit of a mixed experience with staff.Our experience was spoilt a little by the attitude of the barmaid and a coulpe of others on our first night ( mon).

We went into the bar because it said it opened at 4, we went in around 7/7.30, there were a few what seemed like locals or regulars, we initially asked for help as we couldn't lock our pod, we were TOLD, not in here, to check reception ( we said we had no-one was there) or ring the number on the door ( we said we tried) she went out for a Min or so, came back and said - I don't know where he is, I can't ring, ring this number and go back to the pod' We did and.eventually a lovely man came to help.

We thought not much more about it until we went into the bar and tried to order food, we were told VERY RUDELY by the barmaid that ' food isn't my job I don't know what's on' and then ' it's cash only for food ' ( it didn't say that anywhere we could see so wetent prepared), we were then abruptly asked what I want to drink.

The barmaid was sullen and rude the whole time we were there, she genuinely looked like she didn't want to be there, not even a single smile the whole time and on her phone. WE eventually spoke to someone else who allowed us to.order food, he was lovely, it took a while and we got our meals ( food was OK but not great) at around 8.30pm, the whole time we were sat there the barmaid and one of the ( very sweary locals - young lad blue jumper ) were talking extremely loudly about how the bar was closing at 9pm. Over and over again, we felt really uncomfortable, they were clearly talking loudly knowing we were in earshot. . The same lad was aggressive when he was told only staff were allowed in the kitchen ( his reply was expletive filled and along the lines of some people think they are more important than they are ) this experience spoilt the bar for us and we only returned once more to play pool in the back room but didn't not go in the main bar, which we would normally have popped into each night.

It's a shame as it could really be special. We would love to stay again with a better all around experience.

Lo recomendaría a mis amigos Lo visitaría de nuevo

Del administrador: Hello I very sorry for your experience it's not the norm for riverview as you see by our other reviews

But that's no excuse it was me Phil who showed you to the pod and again no excuse if your pod was not cleaned correctly it's very unusual as our cleaners are amazing all I can think is I checked you in to a pod that was on the list of being cleaned

My bad

The pub well I will bring this to the attention of the tents as they lease the pub from our selves but again we all.part of the same team

May I offer you a free week end

We have new bar maids
New showers
Rubbish is collected on a Tuesday morning

We a fantastic new Cheff

All in the month of august

My I send you humble apology
Offer a free week end

Thanks
Phil

Me gustó Flat level hardstanding pitches and new road around the site, fishing on the river although due to the dry weather was rather weedy. The free air show each evening was something to see.

No me gustó This is our second visit here so it was interesting to see what had changed. Unfortunately the toilet block is in desperate need of an upgrade, glass shower door in ladies had fallen off and was just leant against the wall inside the cubicle. Washing up area next to the elsan point was pretty gross, we used our own facilities but the people in the pods had no option except to wash up in the toilets. The elsan was blocked and overflowing, took Dynarod 3 attempts to clear it. The new road around the site was used as a race track by kids on bikes, this went on till late as the site is floodlight at night making it resemble a sports pitch. It could be a great area for stargazing, but the excessive lights prevent this. The pool is clean but freezing so we did not use it.There are electric cables strewn across the road and grass and splitters in use even though there are enough power points for each unit, some of the seasonal vans were using more than one power point. There is supposed to be a 10pm quiet time however some long term guests think this does not apply to them and the site is not patrolled and there us no one to contact for assistance.

Lo recomendaría a mis amigos Lo visitaría de nuevo

Me gustó Location beautiful right by the river with launching for paddle boarding
Lovely pub 5 minutes walk away
Small quieter site but has gym pool and bar (we didn’t use them so can’t comment)
New hard standing pitches with tarmac road well lit
Shower is push button but water was nice and hot
Close proximity to RAF base with low flying jets right above which is why we chose here
Park manager drove round to introduce himself and say hello on our first evening

No me gustó No reception/office looks like it’s work in progress
Drinking water tap needs attention it’s hanging off not signed and hidden behind a plot
Washup area is a wonky sink at the side of the toilet/shower block saw review about this from June and also saw site reply saying a 6 foot surround was been put up around it that week but that’s still not happened
Waste area not great its a portaloo attached over waste pipe (that’s not the problem not a lot u can do to fancy that up it does the job ) but it’s round the back of the toilet/shower block with no signage (only found it as went searching ) but there’s dirt and debris surrounding it like it’s a dumping ground
Some Taps in toilet shower block are the wrong way around, hot (red) tap is cold and cold (blue) tap is hot
Broken shower screen , broken door handles ,and locks (unfortunately some people have no respect for anything) not the sites fault but as they obviously get cleaned because never had a problem with the cleanliness then maintenance should also be done

Lo recomendaría a mis amigos Lo visitaría de nuevo

Del administrador: Thank you for your review
Your totally correct about a few things and as we so bussy our clearness and manitnance team are flat out

The waste area is working progress with a brand new flushing disposable unit cost over 1000 pounds
It's not. Porta loo as you discribed lol

Soon it will be enclosed and new paving

We just had new plumbing done to the shower block so I will bring the wrong taps to team

We are such a small family run site
We do not have a reception

But you will of been treated by my self or one of my team shown to your pitch or camping pod

There are 5 drinking water points and yes they should have better signage

But I see on the individual making you have marked most 10 out of 10 with one 7

We so happy for this

But the overall rating you give us a 6
Witch is the 3rd lowest review we had this year .
Is this correct

Review marking affects our standing with in pitch up and my teams bonuses

I understand when we have not got it right and we will asked

So happy you had loverly time and see you a again very soon

Phil
Park manager