Ruthern Valley Holidays

Camping and touring

On-site accommodation

Pitches

• A cable measuring at least 10 metres is needed for the electric hook-ups.

Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 18 or over.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

General

• Bookings are nominative and non-transferable.

Changes to your holiday

• Bookings cannot be amended within 5 day(s) of arrival.

General

• Bookings must not be for more than 15 consecutive nights.

Occupancy

• Bookings must not consist of more than 2 different households.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

General

• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.

Safety

• Firearms are not permitted.

Occupancy

• Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).

Safety

• Guests are advised to bring a good quality torch with them as parts of the site are unlit.

Hired accommodation

• Guests must bring their own duvets, pillows, sheets and towels when staying in rental accommodation. You will not be allowed to stay if you do not bring these items.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Pitches

• Minimum spacing of 3 metres between pitches.

Extras

• Motorcycle(s) can be brought instead of the car(s) included.

Occupancy

• No bachelor/bachelorette parties permitted via Pitchup.com.

Safety

• No electric barbecues allowed.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Vehicles

• No vehicle movement between 11 p.m. and 7:30 a.m..
• Only one car is to be parked at the site. Extra vehicles must be parked in the designated area.

Safety

• Open fires are prohibited.

Coronavirus

• Owing to government regulations, groups of 8 or more people are not permitted.

Safety

• Please do not touch or feed the animals.

General

• Please note that the toilet/shower facilities are unisex.
• Public areas are non-smoking.
• Quiet hours must be respected between 10:30 p.m. and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• Refunds within the indicated cancelation period are only possible if the park is able to relet your unit/site.

Occupancy

• Single-sex bookings of 3 or more people (excluding couples) are not permitted via Pitchup.com.

Vehicles

• The car is only included in the rate if you are traveling with a camper, trailer tent or tent. Cars are not permitted when traveling with a motorhome/RV.

General

• The grocery shop is open between 01/01 et 24/12.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.

Occupancy

• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

General

• The site is not liable for any refund in the event of force majeure.
• This is a quiet site: no music is allowed.

Vehicles

• Twin axle vehicles are not permitted on site.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Units will be allocated on arrival.

Visitors

• Visitors must register at reception and pay their fee.

Pitches

• You must follow management instructions when setting up your tent/rig and related equipment.

Hired accommodation

• Your unit must be left clean and tidy, a fine of £45,00 (R893,13) will be charged for unclean units upon departure.