What is the flagging system?
Please use the flagging system in the 'Bookings' tab of your manager portal to inform Pitchup.com of any booking problems as soon as they occur.
Use the flagging system to notify Pitchup.com of double bookings, any bookings that break your booking conditions, a booking that has been processed at the incorrect price, or if a customer has canceled or amended their booking with you. By using the flagging system effectively, it will ensure you receive daily booking reminder emails that are completely accurate and up to date.
This is the quickest and most straightforward way to inform Pitchup.com of any booking problems or double bookings, especially in our busiest season. This should be your first and foremost way to contact us about these issues, rather than by phone, and should anything change regarding a flag you can subsequently amend it directly, as needed.
The flagging system is easy to use:
- go to your ‘Bookings’ tab in the manager portal
- click on the flag to the right-hand side of the booking you wish you contact us about
- a form will pop up for you to fill in and submit to Pitchup.com