Thanks for your feedback. We are pleased you enjoyed your stay. I'll take a look at the wi-fi, thanks for letting me know.

You definitely should not have been charged twice - I can only apologise. This has been refunded and occurred due to teething problems we had last week with a new metering system. This has now been rectified.
The track has taken a beating this last month due to heavy lorries using it during the installation of our new water treatment plant. We have made repairs this week and look forward to the new track being installed.
That said, we are super pleased you enjoyed your stay and look forward to welcoming you back! Thank you.

Thankyou for your review! We're extremely glad you've enjoyed your stay at Greenacres, and hope we can welcome you back in the future!

Thank you for your feedback!
I’m really sorry that the early start from our contractors disrupted what was otherwise a peaceful stay but I am really pleased that you would still recommend us and would return.
The work you experienced was the final stage of landscaping after the installation of a £100k water treatment plant—part of our long-term commitment to becoming more sustainable and carbon neutral. We are now exploring the recycling of the treated water to create a reed bed and wildlife area, which we hope will enhance both the environment and guest experience in the future.
The work had originally been scheduled to be completed before we opened for the season, but unfortunately the dig uncovered unexpected rock, which caused delays and meant that the final stages overran into our opening period.
That said, the early start and lack of notice before your electric hook-up was disconnected for replacement were not acceptable, and I completely understand how frustrating that must have been. I’ve spoken to the team to ensure better communication and more considerate timing going forward, although the good news is that all work is now fully complete.
We are excited for guests to enjoy the improvements in a peaceful and well-kept setting and would love to welcome you back in the future!

Hi David
We do have a family room which would have been perfect for your family but sadly it is temporarily out of action. It will be up and running again in the next couple of days - sorry for the inconvenience.
You are absolutely right about the play area - there is little play equipment for smaller children at present. We have bought some extra equipment but have not had the chance to install it yet. There is a brilliant play park next door to us though, in the Angus Buchanan Recreation Park - it has lots of play equipment and is suitable for all ages as well as being inclusive play. Sadly it does not appear that we made you aware of this which is a real shame as the Park does back onto us.
I am grateful for your feedback though. It will give me the kick I need to sort out the family room and make a plan for the play area. Thank you.
I am pleased that you would still recommend us though and do hope you will stay another time. We are central to all the activities in the area and will address the items mentioned.

Thanks for your review. We are pleased you enjoyed the site and hope to welcome you back!