Thurston Manor

Liked Spacious spaces to pitch. That’s it!

Disliked Overall the place looks rundown. The majority of the arcades for the kids were broken and the ones that were working you couldn’t get any change as that was broken. Unfriendly staff. Dirty toilets

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From the manager: Thank you for your feedback. We’re sorry to hear you were disappointed with the overall condition of the park, the children’s arcade, staff interactions, and cleanliness of the facilities. This is not the experience we aim to provide, and your comments have been noted.

Best wishes, Team Verdant

Liked Clean bathroom blocks and disposal points. Always plenty of loo roll and hand soap. Food in restaurant was really nice. Close to the seaside and in particular whitesands beach, which was very pretty. The kids park area was really good.

Disliked Well…. Not a pleasant or stress free arrival. No signs on arrival for tourers, so we drove too far into the site and got stuck with no where to turn. I ran into the reception to check in and said “where were we meant to be/park and where were the signs etc. she ignored those comments 3 times. No “welcome” etc or apology. So i got the plot info and left the office, we managed to get turned and had to go back to where we came from. Got sent to pitch 13 which was on a slope/hill and a corner!!! Awful place to put a pitch. Was soooooo windy we had to take down our awning after 2 days.
The shop shuts at 5:30pm!?!?! Online it said it shut at 10pm. First visit to restaurant and it was very busy so was told it would be a 30min wait for the food, which we said ok. We ordered at the bar and took a table, was £102!!! £18.95 was for a burger and a few chips and £14.95 for basically one scoop of macaroni and a garlic bread. It was a meal for 4, we had 2 starters and 3 mains and one kids meal. And 4 drinks inc one pint of tennants. We were waiting 40mins then waitress came out and said that there were no halloumi fries left and did we want to choose something else!! So we chose garlic bread. Then the mains came out before the starters and I had to ask for them. Finally it was all there and we couldn’t believe the small portion sizes. On a plus. We did all like the food.
The facilities were a let down. Entertainment area was so unwelcoming the kids wouldn’t go in. They had the kids disco, then the over 18 only bingo then the normal disco. So if u have kids u could go to disco then leave for the bingo then go back for the music etc at 9pm. The pool table was out of order. Several machines in arcade didn’t work. Some were shouting “call an attendant”. Most didn’t give out tickets after playing. There were boys shaking the 10p machines to get the coins to drop and no-one supervising so the alarms were going off and they boys didnt care. The vibe was totally off and my kids felt uncomfortable in there. The ticket machine ate the tickets my daughter did get and didn’t give out a receipt as it said it was jammed. So I waited at bar and told the supervisor guy there and he just shrugged and said “it always does that”!!! So we left. Went swimming! Omg it was awful. Changing rooms (smelling of urine) had 4 cubicles so we had to stand and wait to change as they were full, lockers were so small we couldn’t fit our stuff in. Had to hang up coats and just hope they were still there after. Once you had changed then you had to go back through the reception area with your swimming costume on and into pool area. 🫣 that was embarrassing. pool was dirty and with rough edges and so small it was awkward. Jacuzzi was closed. Sauna you had to go through the office to get into. Lifeguards sat in office on counter tops. Pool had large open areas for the filters and my daughter put her hand in to see what it was and I was like “NO”! the steps were so far into the pool that we both hurt ourselves on them as you couldn’t see cause the water was cloudy!! Other visitors coming right to side of pool to sit and watch. Which was weird.
I felt like it was a good idea for a holiday location but not well ran or thought through. Ps WiFi reception very poor. Ran 4g and used all our data twice.

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From the manager: Thank you for taking the time to share such detailed feedback. We’re pleased you enjoyed aspects such as the bathrooms, food, location near the beach, and the children’s play area, but we’re very sorry to hear how many parts of your stay caused frustration and disappointment. Your comments regarding arrival signage, pitch allocation, staff interaction, food service experience, facilities, entertainment areas, swimming pool layout and condition, WiFi, and overall management have all been noted. This is not the experience we aim to provide, and we appreciate you being so open about what went wrong. Please do get in touch with us directly to discuss any aspect of your stay further.

Best wishes, Team Verdant

Liked Swimming pool was really nice and the pool team where really helpful, the park had obviously been recently re done which was great and the shop is very well stocked and not expensive. The site is obviously updating parts as the showers were good but what has been done is not good.

Disliked When we arrived there was no signage to let you know where to go meaning we went the wrong way with a tourer, the pitch we were allocated was extremely steep needing 8 blocks under the rear of the van to get it level and getting on to the pitch is super tight with a large rock preventing spinning in, thank God for the motor mover. Not much for the kids to do arcade very dated and change machines broken so the kids couldn't play, pool table ripped all just felt a bit run down.

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From the manager: Thank you for your feedback. We’re pleased to hear you enjoyed the swimming pool, found the pool team helpful, and appreciated the recent improvements and well-stocked shop. We’re sorry to hear about the issues you experienced with signage, pitch suitability, and the condition of some facilities, and your comments have been noted as part of our ongoing improvements.

Best wishes, Team Verdant

Liked Great pitches, great facilities, great food & reasonable prices. Kids loved the new park. Showers are clean & well laid out.

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From the manager: Thank you for your lovely review Amy. We’re delighted to hear you enjoyed the pitches, facilities, food and reasonable prices, and that the children loved the new park. It’s great to know the showers and overall experience met your expectations.

Best wishes, Team Verdant

Liked Leaving.

Disliked Pitches not as described.
Old and dated club house.
Very unhelpful staff.
Damage to our property!

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From the manager: Thank you for your feedback. We’re very sorry to hear about your disappointment, particularly regarding the pitch description, condition of the clubhouse, staff experience and the damage to your property. This is not the experience we aim to provide, please contact us directly to discuss any aspect of your stay further.

Best wishes, Team Verdant

Liked Plenty of room for parking up

Disliked Not really nothing

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From the manager: Thank you for your review Ian. We’re pleased to hear you appreciated the ample space for parking and that there was nothing to dislike during your stay.

Best wishes, Team Verdant

Liked Spacious level pitch, nice bar area

Disliked Shower/toilet block needs updating. Couldn't get any hot water in dishwashing area had to wash up in laundry.

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From the manager: Thanks for your feedback Sue! We're glad you enjoyed the spacious, level pitch and the nice bar area. Sorry to hear the shower and toilet block needs updating, and that there was no hot water in the dishwashing area — we appreciate you highlighting this and will pass it on to the team.

Best wishes, Team Verdant

Liked Clean campsite well looked after

Disliked Not campsite owners fault ,some guests children decided to set football pitch up on empty pitches next to our motorhome wife found it annoying

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From the manager: Thank you for your feedback. We’re pleased to hear you found the campsite clean, well looked after and enjoyed your stay. We’re sorry to hear the situation with other guests’ children playing football nearby caused some annoyance and appreciate you sharing this with us.

Best wishes, Team Verdant

Liked Great site, has shop, centre ect.

Disliked Play park was closed and I specifically booked for this. Likely be reopened soon.

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From the manager: Thanks for your review Louise! We're glad you enjoyed the site and its facilities. Sorry the play park was closed during your stay, especially as you'd booked for that — it should be reopening soon.

Best wishes, Team Verdant

Liked Plenty of room, quiet pitch and close to amenities

Disliked Toilets and showers could do to be updated, clean but unfortunately look grubby due to age

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From the manager: Thank you for your feedback. We’re pleased you enjoyed the spacious, quiet pitch and convenient location, and we appreciate your comments regarding the toilets and showers. While they are kept clean, we understand how their age can affect appearance, and your feedback has been noted.

Best wishes, Team Verdant