Newbridge Country Park

Liked Lovely little site. The manager was very helpful. Easy to find and just off the road which was good for us. The shower room was a lovely size and hot running water.
My son enjoyed the games room too.

I used the washing machine which was the cheapest one we’ve come across during our tour of the UK.

Disliked Nothing.

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From the manager: Lisa thank you so much for taking the time to leave us a review, and a really nice review at that.

It's so nice to hear you say that we have a lovely little site. Also that the manager was very helpful. The team always try to make our guests feel very welcome and help them when needed.

Lisa you said that the site was easy to find. Yes we are very lucky to be directly off the A76, so no winding country lanes, but also the touring site is away from the main road, so you can enjoy a peaceful setting with beautiful views and a lovely walk alongside the river.

Thank you for saying the shower room was a lovely size and hot running water. We do have a lot of our guest comment how lovely the showers are and it nice to have a lovely size room to get dried and changed in.

It's also nice to hear your son enjoyed the free games room.

Our laundry facilities are used by many of our guests and it's nice to hear it was the cheapest you've come across during the tour of the UK. We are not one of the big company campsites where their aim is to make a lot of money. Our site is a family run site and we want our guests to have an enjoyable stay and not feel like we run the site just for the money.

Thank you again for your lovely review Lisa.

Liked Cleanliness of communal areas and showers. Very friendly staff. Lovely setting.

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From the manager: Jane we really appreciate you taking the time to leave us nice review.

The team acknowledge all reviews, and we are so pleased you mentioned the cleanliness of communal areas and showers. it's really nice to hear.

We are pleased Jane, that you found the staff friendly and you saying we are in a lovely setting. Yes we are very lucky where we are with such beautiful scenery and a lovely well set out site. And we always try to make all our guests feel very welcome from our team, so we appreciate that you found our team very friendly.

Thank you again for your review and we hope you will visit again soon.

Liked Site was lovely and clean, can’t fault anything about it. Very quiet and peaceful. I read a few reviews before going and wasn’t sure what to expect but I would say that people are just to pernickety.

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From the manager: Ryan the team really appreciate you taking the time to leave us such a lovely review.

It's so nice to hear you say that you found the site lovely and clean, and especially you saying you can't fault anything about the site. The team work really hard to keep the site looking so nice and clean for all our guests.

Ryan it's great to hear you found Newbridge Country Park very quiet and peaceful. The majority of our guest tell us the same when we talk to them.

Thank you so much for staying with us Ryan, especially after you saying that you didn't know what to expect after reading a few reviews. So it's nice to hear you say that other reviews were people being just being pernickety.

Ryan thank you again for leaving us such a lovely review and we hope you will stay with us again soon.

Liked Showers were amazing! Lovely campsite, everyone was friendly, pitches were clean and tidy and everything was maintained to highest standard

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From the manager: Thank you Luke for taking the time to leave such a glowing review. It means a lot to the hardworking team.

It sounds like you had a very enjoyable stay, which is what we want to hear, and strive for.

Your feedback regarding the amazing showers, friendly staff, and high standards of maintenance, really highlights how hard the team work to achieve this for our guests, and to making an excellent campsite for our campers.

A clean and tidy environment, especially the facilities and pitches, plus the team being so welcoming, we know can make all the difference to a good camping trip.

Thank you again Luke. We hope you will come and stay with us again soon.

Liked Very welcoming and easy to book . Phil has extended since our last visit on hogmany . We pitched there as a mature couple and had a fantastic time. This time came with our grandchildren and the new playpark was an absolute bonus . They had a great time . Will be back again .

Disliked Nil

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From the manager: Helen it was so lovely to have you stay with us again and taking the time to leave us a lovely review.

It's so nice to hear that you were made very welcome and found it easy to book. We like to make all our guests feel welcome, and want them to have an enjoyable stay.

Yes we have extended the site to accommodate more holiday lodges due to demand and have a few still for sale.

We are pleased to hear the grandchildren had a great time.

Helen thank you again for your lovely review. We are looking forward to you staying with us again.

Liked CLEANLINESS OF SHOWER AND TOILET WITH PLENTY OF HOT WATER

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From the manager: Thank you for taking the time to leave us a review.

It's good to hear that you appreciated the cleanliness of the showers and toilets with plenty of hot water.

It's disappointing that you have only rated us an 8 without giving the reason for your rating, especially as you have answered that you would stay again and recommend to friends. Most of our reviews are 10's and some guests saying that 'it's the best site that they have ever stayed on'.

All reviews are acknowledged, so it would of been useful to know the reason for your rating of 8, so we could address it.

Liked It was great had a very relaxing 4 days

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From the manager: Mary it was a pleasure having you stay with us. The team are so pleased to hear you say it was great & you had a very relaxing 4 days.

Thank you so much for taking the time to leave us a review, we really appreciate it.

We hope you will visit again soon Mary.

Liked Nice surroundings, close to Town.

Disliked Most staff were nice but one individual at the park was rather grumpy/abrupt. We found the toilet and shower situation a bit odd, having one of the two ‘domestic type’ showers at the end of the games room where children were playing and the other attached to reception a walk away.

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From the manager: Thank you for your review. The team acknowledge all feed back.

We are sorry to hear that one of members of the team seemed grumpy/abrupt, that is not usually case and we apologise. Most of our reviews say how friendly the team are.

It would have been good to know why you found the team member grumpy/abrupt and the circumstances. For example, if they had asked you to move off the grass, because if that was the case, we ask that because is a fire break between pitches. But we are pleased you found most of the staff nice.

With regard to the toilet and shower situation, yes there is a shower/toilet and separate toilet off the games room, which is usually quiet, but there are 2 further shower/toilets a very short walk away by reception. There are a lot of other campsites that have their toilets a good 10 minute walk away, so we are disappointed you saying it's 'a walk a way'. With regard to children playing in the games room when you were accessing the toilets and shower, as of the 2nd week in august we are only taking bookings from adults, but we are honouring existing upcoming bookings with children.

We are also very disappointed that you that you have rated us a 5 when you the only thing you found disappointing was a member of team being grumpy/abrupt and accessing the toilets through our games room.

But we acknowledge your feedback.

Liked Clean/ quite

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From the manager: We appreciate that you have left a review, as the team acknowledge all feedback given by our guests. But we are very disappointed with the low rating you gave us, especially as all you have said in your review is that our site was clean and quiet.

You have also ticked the option to say you that you would recommend to friends and you would stay again, so we are perplexed with the lower rating you have left.

We would really appreciate if you could amend your rating and give us more feedback.

Thank you for staying with us and we hope you will come back soon.

Liked Very peaceful site close to Dumfries and with easy access to activities either along the coast to sandy beaches or into the hills and forests for walking and biking. Appreciated the large field adjacent to the site to walk the dog.
Will come back.

Disliked Not very keen on the showers and toilets that were accessed through the indoor play area.

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From the manager: Deborah thank you so much for taking the time to leave us a review.

We are so pleased you found our site very peaceful, but like you said close to Dumfries and other places of interest, like the coast or forests.

It sounds like your dog had fun too, in our large field alongside the river on site.

Deborah we are sorry to hear you were not keen on the shower and toilets being accessed through the games room. But there was always the option of further showers and toilets in close proximity, a very short walk away, next to reception.

But it's great to hear Deborah that you will come back.