Newbridge Country Park

Liked Friendly greeting at reception. Dog walking area down to river. Location.

Disliked Toilets off the games room. Long walk to alternative toilets/showers. Noisy at night. Dogs seemingly allowed to roam off lead, with no checks. Too many lights on at night. Found one camper sleeping in the games room with dog running free. Vehicles driving on site after 11pm.

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From the manager: Gary thank you for leaving us a review.

We are pleased you had a friendly greeting at reception when you checked in. The team try to make everyone feel welcome and give them as much information as possible when checking in.

It's good to hear you like the location and the dog walking area down by the river. We are very lucky to be in a beautiful location with good transport links, beautiful scenery, but close to the historical town of Dumfries and local amenities.

Gary we are disappointed to hear it was noisy at night. In the site rules we do state that noise must be at a minimum between 11pm & 7am.

Yes we have one toilet and a shower/toilet off the games room, but the other showers/toilets are a short 2 minute walk away at reception.

We were unaware of any dogs roaming off the lead on the touring site, and if we had been made aware, we would of addressed the situation straight away.

There was no one sleeping in the games room Gary. We were aware of a family that were in a tent and they had a takeaway delivered and ate it in the games room. Late that evening when we did the toilet checks the family & gentleman had returned to their tent. The following morning the father was in the games room again while his daughter had a shower. So it may of seemed to you that he had slept in there, but that wasn't the case.

We have low level lights so it's easy for campers to find the toilets/facilities, their accommodation easily when it's dark. The lights are not very bright and don't disturb anyone in tents, campervans, motorhomes, etc.

Occasionally Gary we have local events going on, and some campers do arrive back a little later. But we ask all our guests to be considerate to other guests, which they usually do.

Gary on the site plan there are telephone numbers to ring in case of any problems. If you had made us aware of these problems while on site, like we said, we could off addressed these problems straightaway.

We want all our guests to have an enjoyable stay, and we very rarely have any issues, so it's upsetting to the whole team when we hear one of our guests has had issues.

Thank you again for your review Gary.

Liked Good facilities and games room
Very clean
Very good WiFi

Disliked Farm vehicles working in next field until very late at night

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From the manager: We thank you so much for taking the time to leave us a review.

It's nice to hear you say we have good facilities and a games room, and that you also found the site very clean and very good Wi-Fi signal.

With regards to the farm vehicles working in the next field late at night, unfortunately once a year the farmer mows the field and has to get in the bales in quickly while the weather is dry. As you can appreciate in Scotland we do get rain, so as the saying goes 'Make hay while the sun shines'.

You have put that you would recommend our site and would visit again, so we hope you will visit again soon.

Thank you again for your review.

Liked lovely site well looked after would recomened will be back in a couple off weeks

Disliked not keen on the shared toilets

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From the manager: Susan thank you for taking the time to leave us a complimentary review.

The team are pleased you appreciated how lovely our site is and how well looked after it is. It's so nice to hear you would recommend us and extremely good to hear you will be back in a couple of weeks.

As for the toilets Susan, the majority of new sites are unisex toilets.

Thank you again for your review and we look forward to seeing you again in a few weeks Susan.

Liked Liked everything about the site.very clean and the extras were a bonus i.e.pool table and fooseball table.would definitely go again.

Disliked Nothing to dislike.

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From the manager: Jackie thank you for taking the time to leave us a lovely review, especially saying 'nothing to dislike'.

We are pleased you liked everything about the site. That you found the site very clean. Our team pride them selves on making sure the site is well looked after and looking good for all our guests.

It's great to hear you appreciated the free pool table & free table top football in the communal area.

We are so pleased to hear you would definitely stay again.

Thank you again Jackie for your review.

Liked Lovely rural site, very peaceful. Good amenities, loved the pool table & tabletop football in the communal area. Really nucekt laid out. Very clean

Disliked Nothing

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From the manager: It's so nice of you to leave us a lovely review, especially saying you disliked nothing.

We are pleased you appreciated our lovely rural site & you found it peaceful, with good amenities.

It's great to hear you loved the free pool table & free table top football in the communal area.

The team are so pleased to hear that you said our site is really nice laid out & very clean. They do take a lot of pride looking after the park.

We hope you will visit again soon.

Thank you again for your review.

Liked Lovely clean site, well maintained. The people who run it are lovely, helpful and easy going. It is a lovely location with a lovely dog walk which takes you to the river, beautiful scenery around.
It was perfect for our stay.

Disliked Cannot fault the site

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From the manager: Eileen thank you for taking the time to leave us such a glowing review.

We really appreciate you saying that, 'can not fault the site' & 'It was perfect for your stay'.

The team really value your comments Eileen, especially you saying we have a lovely clean site and well maintained, that it's a lovely location with a lovely dog walk which takes you to the river, & beautiful scenery.

Yes we are so lucky to be in such a beautiful location, with good transport links & local amenities near by.

Thank you again for the lovely review Eileen.

We hope you will come and stay again soon.

Liked Extremely clean and well maintained.
Flat gravel pitches (some grass for tents).
Quiet with great views.
Friendly and helpful staff/owners.

Disliked As have others, I have to mention the toilet situation.
There are 4 toilets, 3 of which are in a room with a shower which means that when the site is full (15 pitches plus tents) and the showers are all in use, there is only one toilet available, which week inevitably lead to queues.
In addition, access to one of the shower rooms and the sole toilet is through the lounge/games room which feels a bit "weird".
The site really could do with a separate block of just toilets.
There's is free WiFi, but we couldn't get any bandwidth at the far end of the site

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From the manager: Jill thank you for taking the time to leave us a review.

We are pleased you found the site extremely clean & well maintained. The team work hard to keep up the high standards on site.

Jill It's nice to hear you liked the great views & how quiet the park was.

With regard to the staff/owners, we always try to make our guests feel welcomed & have a friendly face on arrival.

We are sorry to hear that there were queues for the toilets & showers. Your comments have been passed on to the owners.

Thank you again for your review Jill.

Liked Very friendly and helpful bloke that run the site, everywhere was immaculate and clean, about 2 mile walk into Dumfries Although a 246 bus runs past with a bus stop being right on the entrance. An excellent field next to the site for dog walkers all mowed with paths through the long grass.

Disliked Although the shower and toilet are kept immaculate they are in the games room, so you have to walk through people playing pool and teenagers just hanging around to go to the toilet or shower

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From the manager: Ian we really appreciate you taking the time to leave us a review.

It's nice to hear you found our warden very friendly & helpful. He works very hard to keep everywhere immaculate & clean.

We are very lucky to be in the countryside but also very close to Dumfries centre. It's a nice walk into Dumfries, but as you noted there is a bus stop just outside the site straight into Dumfries.

You like many guests Ian find the field on site for dog walking/walking excellent with a mowed path all the way around, with lovely views and alongside the river.

Ian as for the toilet & shower situation, it should of been made aware to you at check in that we have 2 further showers/toilets a short 2 minute walk next to reception. But we pleased you found the toilets & shower off the games room immaculate.

Thank you again Ian for taking the time to leave us a review.

Liked Great location for us as we have family in Dumfries and it was so easy to see them. Really peaceful location too - bit of traffic noise but you don't notice it after a while.

Great games room and washing area - the dog walking route is perfect too.

Great check in from Mick - really friendly and helpful.

Disliked More showers perhaps - only 2 on site - 1 at the touring pitches and 1 at reception.

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From the manager: Jenny thank you for your kind review.

We are pleased to hear we are an ideal location for you to visit family in Dumfries & pleased you found the site really peaceful.

It's nice to hear that you thought the games room & washing up area were great.

We are pleased you found the dog walking route perfect too. Yes we are very lucky to have such a lovely open field along side the river with beautiful views.

Mick is very helpful & friendly and we are pleased that you appreciated that.

Jenny If the wind is blowing in the wrong direction, we do hear a little of the traffic noise, but there are trees and another large area with holiday lodges in between the road and the touring site so we don't tend to hear the noise very often.

We actually have 4 toilets & 3 showers on site. 1 toilet & 1 shower/toilet next the touring pitches and 2 showers/toilets a short 2 minute walk away next to reception

Thank you again for your review Jenny, we really appreciate it.

Liked Was lovely n peaceful..large pitches..clean facilities..value for money

Disliked Only 1 shower for approx 15 pitches..I like to pitch on grass because of the awning

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From the manager: Jeni, thank you for taking the time to leave a review.

It's so nice to hear you found our site lovely & peaceful, that you enjoyed the large pitches, clean facilities and, said we offered good value for money.

Jeni there are actually 3 showers on site and 4 toilets, some being just a short walk from the touring pitches, which should of been made aware to you on check-in.

As for liking to pitch your awning on grass, we like to keep the grass between pitches as privacy between you and your neighbours. But Jeni if you had asked we would of tried to help with that for you.

Thank you again for your review Jeni.

We hope you will come and stay with us again soon.