The Valley

Liked We had a really enjoyable stay at this pop-up campsite. It’s only been open for a week, so it’s made a great first impression. The facilities were good, lovely shopping village and there was plenty to keep the kids entertained, including a play park, splash pad and steam train, which they loved. Very friendly staff on arrival with clear signs directing us to the campsite and received a welcoming pack which was an added bonus.

Overall, it’s a lovely family-friendly campsite with lots to do, and we’d happily visit again.

Disliked The only slight negative was that some local dog walkers seemed to ignore the signs asking for dogs to be kept on leads. I understand the campsite is new and locals may be used to walking through the area, but we had a few unfamiliar dogs wander over and try to come into our tent, which wasn’t ideal. Hopefully, as people become more aware that the campsite is there, they’ll respect the signs and keep their dogs on leads.

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From the manager: Hello Nicola,

Thank you for sharing your experience with us. It's great to hear that you really enjoyed your time on-site.

Thank you for letting us know about the issues with local dog walkers. We had hoped that the additional signage would prevent people from entering the fields. We’ve passed this on to our team so we can look at further ways to manage this and improve the experience for our guests.

Liked Really enjoyed our stay staff very friendly.. great site didn’t want to go home .. would highly recommend thank you 😊

Disliked Nothing

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From the manager: Hello,

It's wonderful to hear you enjoyed your visit with us. Thank you for taking the time to leave us a review.

Liked It was ideal for a stop over for one night. The shops and the little craft beer place were great. The site is very basic , but fine. I’d use again if passing through

Disliked The toilets are porter toilets. Bit grim by morning.

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From the manager: Hi Emma,

Glad to hear you enjoyed the shops and the Tap Room.

We are sorry to hear that you felt the toilets were dirty in the morning, you visited us in our first week so we are still learning how frequent the checks need to be. Following your feedback, we have implemented a more regular checking system.

Liked Everything, big pitches, customer service and a lovely garden centre and shops 2 mins walk away. If you have young children there’s a wet and play area, indoor play centre, crazy golf and play park.
Showers clean, lovely hot water so not bad for a pop up site!

Disliked Nothing to dislike here for £25 a night.

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From the manager: Hi Jayne,

We are so pleased to hear that you enjoyed your visit. Thank you for taking the time to leave us a review, we really appreciate it.

Liked The cleanliness of the site was good. Everything you need from showers. Toilets and pot washing with no added frills and just half an hour walk into town. The staff on site were also very friendly and welcoming. A little odd but also quite handy having a shopping outlet with bar right next to the site.

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From the manager: Hi Ben,

We're glad to hear you enjoyed your camping experience with us. Thanks for taking the time to leave us a review, we really appreciate it!

Liked We were welcomed personally onto the site and gifted a welcome pack that included a bottle of peach mocktail, free gifts and discount vouchers. The pitches were spacious and the facilities were really clean and well mainained. Plenty to do nearby to keep the children entertained, we had a great weekend

Disliked There were a few campers opposite that were disrespectful to the rules, parking cars and pitching tents close together against safety regulations. Their children were out shouting and kicking balls that hit cars until 1am and the parents were lighting bbq's (also against the rules). This wasn't an issue with the site its self, but wish they had explained how to log complaints when we checked in

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From the manager: Thank you for taking the time to leave us a review and it's great to hear you had a good weekend with us.

Sorry to hear of the issues you experienced with other campers. We are learning as we go at the moment as this is all very new to us but following your feedback we have added the out of hours contact details to the toilet doors and we are also making people aware of how to report any issues during the check-in process.

Liked Facilities and things to do on site were brilliant. Small site but busy enough for an atmosphere. Temporary facilities were great for what you would expect for temporary facilities. The welcome goody bag was a nice touch and the friendly face of the warden (who was very helpful) was great! I actually think they made a big difference. I was sceptical about visiting a pop up campsite, but having a friendly and knowledgeable warden put everything as bay!

Disliked Only had one negative, but I won’t mention specifically, was to do with the grounds, but I noticed on departure day, the warden attempting to fix the issue- without me having said anything- so I think a very proactive site learning as they go. We arrived only 3 days after opening day!

As it’s only a pop up campsite, an unusual observation was some of the locals who are used to the land being freely accessible to them for walking their dog- moaning loudly as if the campsite was a bad thing- and refusing to change their habits. Nothing negative per se- certainly nothing the valley could have done- but there were a few locals moaning about the existence of the campsite and wanting to walk where the tents were!

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From the manager: Hi Adam,

Thank you for taking the time to leave us a review, it's great to hear you enjoyed your stay.

Sorry to hear you had a negative. You are right, we are learning as we go at the moment as this is all very new to us but our ream are working tirelessly to fix any issues as soon as we are aware of them.

Liked Really friendly welcome and cute little goodie bag and drink. Really close to some little shops, entertainment for children such as crazy golf and a little splash pad and a couple of places to eat (until 5pm). Price was really good for the two nights

Disliked Toilets were quite dirty when we got there and could have done with some more regular checks I think.

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From the manager: Hello Linzi,

It's great to hear you enjoyed your visit and felt your stay was good value for money.

We are sorry to hear that you felt the toilets were dirty when you arrived, it's only our first week of the site being open so we are still learning how frequent the checks need to be. Following your feedback, we have implemented a more regular checking system.

Liked Booked this for my partner and little girl and they absolutely loved it. Customer service was second to none, really warm and welcoming. Facilities were very good and attraction available. Came home with a welcome pack with some goodies in and also got a bottle of cloudy lemonade on arrival! Already planning on booking again before the site closes

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From the manager: Hello Kayla,

It's great to hear that you enjoyed your stay with us and thank you for taking the time to share the review. We look forward to welcoming you back again soon!

Liked Size of pitch

Disliked Uneven ground ( myself and my Daughters all fell over!)

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From the manager: Hello, Thank you for taking the time to leave us a review. We are glad yo hear that you were happy with the size of the pitch.

I’m really sorry to hear that the ground on your pitch felt uneven during your stay. We’ve already passed this on to our site team, who are reviewing the area and making adjustments to ensure future guests have a smoother and more comfortable setup.