Atlantic Reach Resort

Liked Our toilets were clean at all times

Disliked Road ways are a pain to walk on, pitches are very uneven ours had a huge slope c43 pitch so sleeping in a tent wasn’t good. Shop prices over inflated, ‘pub’ wasn’t good either sticky tables and food was sub par. Didn’t try the swimming as was fully booked inside at all times

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From the manager: Thank you for sharing your feedback. We’re pleased to hear you found the toilets clean during your stay.

We’re sorry that some aspects of your visit didn’t meet expectations, including the pitch slope, shop and pub experience, and availability at the swimming pool. We really appreciate your comments as they help us focus on improvements for future guests.

We hope you were still able to enjoy some time outdoors and make the most of your stay.

Liked Definitely not the staff welcome staff in front office road arrogant quite up themselves as for the outdoor pole disgusting floating debris no filtration leaves dead bugs spoke to an owner who said they have this all the time sight don't care

Disliked As above all the above is correct loads of complaints against this firm useless don't go there use your money wisely done spend it there on the last day had no water to a service pitch because of some sort of thought but the slipping slide had plenty of water because I was taking thousands of pounds

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From the manager: Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay, including the pools and water supply on your pitch, did not meet your expectations.

For clarity, the Slip & Slide runs on a separate water system, which is why it remained open while other facilities were affected. We take all guest feedback seriously and use it to identify areas where we need to improve our facilities and service. We regret that your experience was disappointing and appreciate your comments.

Liked Lovely outdoors space, soft play nice and clean and staff in leisure centre friendly

Disliked Outdoor pool cold and dirty. Shower block needed cleaning more often. Broken pipe under sink at washing up station. Didnt see any maintenance people and wasn’t fixed in the 8 nights we was there. Amusements need up dating. Couldn’t get a slot for the indoor pool.

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From the manager: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our outdoor space, soft play, and found our leisure centre staff friendly.

We’re sorry that some areas didn’t meet your expectations. We really appreciate your comments regarding the pool temperature, shower block, and maintenance issues – we take these on board to help us improve for future guests. Our team works hard to keep things running smoothly, and your feedback helps us prioritise areas that need attention.

We hope despite these issues, you were still able to enjoy your stay and make some lovely memories with your family.

Liked Great spacious pitches, very accommodating as we were away with friends so we wanted to be pitched together. great parks for the kids, pub on site was very nice and friendly, used outdoor pool, and mini golf. Also used the slip and slide which was very fun. Staff were very friendly and welcoming. Great location to explore Cornwall

Disliked Water stopped working several times whilst we were there, which ment we weren’t able to use the showers when we wanted too.
Outdoor pool looks green, but it looks like the floor, and the shack by the pool was closed and looked very run down.

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From the manager: Thank you for sharing your experience. We’re delighted to hear you enjoyed our spacious pitches, parks, Slip & Slide, and found our staff friendly and welcoming. It’s great that you and your friends were able to stay pitched together and enjoy your time exploring Cornwall.

We’re sorry for the inconvenience caused by the water interruptions and the condition of the pool area. Your feedback is very valuable and helps us focus on improvements for future guests.

We hope you still had a fun and memorable stay with your family!

Liked Camping pitch good size and electric hook up as standard which was unexpected. Quiet family camping (mostly), lots of paid activities (we did not use this), not too far from Newquay. Leisure centre quite well maintained.

Disliked Games room which was very old, run down and half of the machines were not working as they should. The water stopped working altogether in the ladies toilet/shower blocks on two separate days which was really frustrating, shower floor in the men’s block was spongey and water damaged. Couldn’t really go swimming as the indoor pool was booked up majority of the time. Outdoor pool we chose not to go in as it did not look very clean, photos looked nice online but definitely was not as in the photos. Facilities definitely need updating unfortunately.

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From the manager: Thank you for sharing your feedback. We’re glad you found your pitch a good size and enjoyed the quiet family camping atmosphere, as well as the location near Newquay.

We’re sorry that some aspects of your stay didn’t meet expectations, including the games room, water interruptions, and condition of the pool and shower facilities. Your comments are very valuable and help us identify areas for improvement to make future stays better for our guests.

We hope you were still able to enjoy some of the time outdoors and make the most of your stay.

Liked The only thing we liked were the pitch size

Disliked Very dirty/dated showers and toilets
Outdoor pool was shocking, we booked to go before arriving. When we got there, we walked straight back out. It was full of dead bugs, leaves, looked like it hadn't been cleaned all year.
The indoor pool wasn't much better. No cubicles to get changed, pool water was cloudy, we lasted 10 minutes once we had hairs wrapping around are fingers as we swam that was our sign to get out.
None of the pools have life guards.
The arcades, we're also dated and most of them took your money and didn't work.
No entertainment.
The shop wasn't great.
The few staff we dealt with weren't very friendly.
We paid for a fully serviced touring pitch but was without water from around 7pm till 10.30am the following day. No updates on when it would be back on when we asked the staff trying to fix it, we were just told it happens this time of year. Not good when you pay for fully serviced.
The rest of the site we can't really comment on. After what we experienced we didn't bothered looking around the rest, we spent ours day off site.
When you look forward to your holiday all year and arrive to a site in that condition it's very disappointing.
Would not return and would not recommend.

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From the manager: Thank you for taking the time to provide detailed feedback. We’re glad you found your pitch a good size.

We’re very sorry that many aspects of your stay did not meet your expectations, including the condition of the pools, showers, and arcade facilities, as well as the water interruption on your pitch. Your comments are extremely valuable, and we take them on board to help us identify areas that need urgent attention and improvement.

We understand how disappointing it can be when a holiday doesn’t meet expectations, and we truly regret that your experience was not what you had hoped for.

Liked The resort and staff were class

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From the manager: Thank you for your review! We’re thrilled to hear you had a weekend of pure awesomeness and enjoyed the resort and our team.

We look forward to welcoming you and your family back soon!

Liked Both pools were great. Kids had lots of fun in them.
Clean showers and washing up areas.
Friendly staff.

Disliked No toilet within easy access when at the outdoor pool (if the restaurant is closed)
Some of the pitches are a bit sloped. Had to pay for Wi-Fi. The restaurant/bar was expensive for drinks £8.40 for two lemonades.

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From the manager: Thank you for your review! We’re glad you and your family enjoyed the pools, found the showers and washing-up areas clean, and experienced friendly staff.

We appreciate your feedback regarding toilet access, pitch slopes, Wi-Fi, and the restaurant/bar prices, and will use it to help improve the guest experience.

We hope to welcome you back again soon!

Liked The pitch was a good size, people were friendly stayed in the Crantock field and the toilets and shower facilities were really modern, clean and tidy. Used the indoor pool which was nice when it was raining. There’s lots of other stuff to do their so great for the kids.

Disliked The pitches are slightly sloped but that’s just nit picking

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From the manager: Thank you for taking the time to leave such a positive review. We’re delighted to hear you enjoyed your pitch, found our facilities modern and clean, and that there were plenty of activities for the kids.

We appreciate your feedback about the slight slope of the pitches, we’re glad it didn’t stop you from having a great stay!

We hope to welcome you and your family back again soon.

Liked Taken to our pitch and explained about the size of the pitch etc

Excellent size pitches with electric point and drinking water very close by.

Toilets and showers were clean and tidy.

They laundry facilities behind the toilet block and washing up facilities

Heated indoor pool. Book early it fills up quickly. There is an outdoor pool but I heard it was very cold.

Staff were friendly and helpful. There is a pub onsite and entertainment.

Local co-op is very close with parking and other supermarkets nearby.

Disliked The only thing I can say is read the literature they give you. We had only seen the hut that sells ice cream drinks etc and the office but didn't realise there is a shop on-site until we looked at the literature.
I would suggest they give you a list of key points on this huge site.
Other than that everything was really good.

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From the manager: Thank you for your detailed review! We’re delighted to hear you enjoyed your pitch, found our facilities clean and convenient, and experienced friendly and helpful staff.

We appreciate your suggestion about providing a clear list of key points for the site. We do provide a detailed site map highlighting everything, but your feedback is very helpful as we continue to improve information for our guests.

We hope to welcome you back for another great stay soon!