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Upon arrival, we didn’t know where or even how to check in. There is no clear signage as to where we are supposed to go to check in at all. We eventually asked the staff member in the sales cabin and he directed me to the main Reception. We were given a map and told to pick any pitch, I was rather disappointed that pitches were not allocated as there were very few electric pitches left and we were given no directions of where to go. We had to figure this out for ourselves.
When we eventually found an “electric pitch” we were about to connect our adaptor to get connected to electricity when we realise that the tent behind us (Who shouldn’t have been connected to this electricity might I add) had used all of the sockets that were allocated to our pitch, leaving us without electricity. We did approach this family and asked them to remove their adaptors as they weren’t allocated to them to which they responded F**K off. We then reported this to a member of staff patrolling the area and he said he would sort this out for us… he didn’t. We had no electricity for the duration of our stay and had two young children to entertain.
Upon first impressions, I was already distraught and concerned for the safety of my family as moments after we had our tent set up we were approached by two members of staff to ask us if we had seen a tall man with tattoos. We proceeded to ask why and were told that one of the guests had brought an air rifle into the park and there may also be a machete. As you can imagine as a mother of two having just arrived we were already very uneasy at this point.
Having being terrified by the news we had just received about the weapons being brought into the park, we decided to stay in the tent and not use the facilities at the park until we had clarification it was safe to leave. We were hoping to use the pool on the evening of our arrival however we were not informed that you cannot make same day bookings for any of the activities in the park therefore told we were not allowed as bookings were to be made 24 hours in advance. This should have been stated before we made our booking. We were never given any clarification that the guests with weapons were found or removed from site however we did see the police driving around so I assume they were out looking for these people.
There is no noise control at all at this park, I have never in my life stayed at a campsite or a holiday park that isn’t controlled and monitored. I’ve always expected a 10pm quiet time which the guests have always respected at the places we have stayed in the past. 5AM we got to sleep!!!! We had guests behind us playing VERY loud music until 5AM and the guests to the side of us were incredibly drunk and making lots of noise, the topic of conversation was far from appropriate next to two young children and we heard them discussing what drugs they had brought with them. Completely unacceptable! This just goes to show that people are not searched upon arrival and there is no precautions or safety measures in place for guests at all! Knowing I was in a tent with my two children whilst there were weapons and drugs around us I can only describe this as the worst experience of my life!
We travelled 4 and a half hours to get here for a holiday for our children and we didn’t even stay 24 hours, we didn’t use any of the facilities at all as we were too afraid to leave our pitch. We were offered a partial refund after complaining which is simply not good enough, we should have had the full amount refunded and an offering for the inconvenience and hell we were put though.
This is the first review I have ever written for any place I have stayed but I could not leave these words unsaid. Please if you have children and want to keep them safe on holiday, AVOID this establishment at all costs. We will certainly not ever be returning if things don’t change. We were terrified.
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