The pitch size !!! The facilities the staff and l The entertainment

Minor the showers having to hold the button to wash your hair is frustrating
But lovely and hot.

Broken toilet was told won't be fixed till end of the season and wasn't put out of order so kept leaking.

Pitch size,
All pitches are grass
access to outdoor pool
Quiet location

Toilet/ shower block where dirty and not keep clean and smelly. It’s impossible to have a shower properly and wash your hair as you have to keep your finger on the button constantly because if not the water turns straight off
Lack of shops on site where camping there is one but you need to drive to get to it as road isn’t safe to walk along it.
Club House was tiny
No Gazebo allowed
For Places to go you have to drive as nothing is within walking distance

The swimming and activities with plenty of local walks that were accessible from the site. Pitch was good and not too far from drinking water supply or waste disposal and had a reliable electric supply. Close to the sea front made it a short drive from the site.

Site would benefit from more signage when first arriving to guide you in as there was other caravan sites close by which made it confusing until we asked someone local. Shower blocks could have been cleaner and food was quite expensive when eating at the boat house on site.

We were given an excellent pitch. End of row and just along from the toilet/shower block. Toilets and showers were clean and tidy, and were well lit at night.
Site facilities were good and, whilst we didn't use the pool, it looked fab!
Staff member when we arrived was excellent and helped me reverse on to the pitch and move the caravan.

We were told no gazebos (we don't have a caravan awning) and yet arrived and there were quite a lot of gazebos. I have no issue with it, but police it or let people have one or the other.
Pitch was a bit bumpy so never got the caravan perfectly flat - weren't playing bowls so not a huge issue.

Family kart hire was lots of fun for the kids, outdoor pool was good once we got into it although the gravel on the floor of the pool and water quality was disconcerting.

The day didn't start well as i had to litter pick our pitch before we could put the tent up. Once the tent was assembled we then found the power supply wasn't working, our neighbours lent us their power and my partber went off to ask the staff at reception but it was just after 7pm and they had closed and all my partner got was a dirty look. We eventually found the info and number to call for the out of hours team and they came out and fixed it within 20 minutes so then we were sorted but had to change our meal plans due to the lack of power and complaining children on arrival. The daytime was quiet and peaceful but when we were trying to sleep there were 2 nights out of 3 where we heard shouting as other pitches confronted eachother about unacceptable noise. Every morning there was rubbish strewn around the camp, possibly from annimals getting to unsecured bins which wasn't great. We missed out on the outdoor pool on day 2 because the lack of booking system wasn't clear.

Large pitches

Showers you constantly had to hold the button to get water very difficult to wash your hair.
The toilet block needed more regular checks / cleaning.

Staff was very friendly and very helpful could t have asked for more info as it was all given straight away A* for effort

Ground was a tad dusty and really hard to get pegs into for the tent.

The ticket price for prizes was ridiculous high would have to spend close to £100 to win something worth 2-3 pounds.

Pizzas in the entertainment centre were nice and the kids enjoyed the evening entertainment. The boats in the indoor swimming pool were fun.

It was close to lots of local attractions so thankfully didn’t have to spend too much time on site!

Staff were all really friendly.

Everything else! Our pitch was full of litter when we arrived (including a broken chair). Lots of big holes in our pitch which meant we were constantly tripping over and we had to spend quite a long time clearing away large stones before we could pitch up.

Toilet facilities were disgusting - 9 times out of 10 there was no toilet roll, hair everywhere, clearly not cleaned regularly as there was one sink blocked for an entire day. Soap dispensers hanging off the wall and mostly water. Most of the toilets didn’t really flush so they soon got blocked up.

Outdoor swimming pool was really dirty, we were constantly untangling other people’s hair from our hands and legs. It was also really busy and we were constantly being stood on and could barely move. Also very confusing as to when you could and couldn’t book for swimming.

Shop was quite a walk from the campsite with two small children, including having to cross quite a busy road. When we went to the shop they had no milk, no bread, and no fresh fruit or anything. We had to get in the car and go buy basics from the Morrisons 10 minutes down the road.

For £150 for 3 nights camping I expected a lot better facilities. Everything was very tired and photos were clearly stock photos from other park dean sites or taken a very long time ago!

Staff were great apart from one guy in the arcade who when we told him our tickets hadn’t come out of the machine he grunted at us, and then walked over and got us 10 tickets out and walked off even though I told him we had won 25 tickets.

I definitely wouldn’t stay there again.

Only thing I liked it is the dish wash room . And a small swimming pool and water slide.

The service of reception lady was terrible. Me and my friend went there ask put us next to each other they said the try it and the lady at reception said they can’t do anything about it and ask me leave the pitch which I paid for it. The pitch between me and my friend we ask move to even didn’t turn up while we are there for two nights. I think she even never care about her customers. Also our pitch they give to us it is in front of men’s toilet it is on the pass .i ask them change to other pitch which they refused .

Location was great was very close to all the facilities and amenities. Warm showers, clean and tidy. Bar was lovely, table service was simple, quick and efficient. Pool was lovely and clean and staff all very helpful.

Only criticisms are the showers needed to be pushed constantly so washed hair one handed which was awkward and lack of toilet paper in a few cubicles so had to check a few before I found one with paper, thankfully I took my own so once I realised there was a toilet paper shortage I took my own with me.