Syntes om The level of customer service from Ava & the team on reception. She knew it had put me off even though the head cleaner went herself personally to clean. Whilst waiting I asked can I upgrade. Ava was amazing she sourced an available lodge, at a extra cost she did try to get head office to reduce but they would not seen as they were cleaning the pod. Which disappointed me due to the state of the pod and I was sat then waiting it to be cleaned delaying check in. They could have met half way with the costs. However, the upgraded accommodation met with my standards. Ava saw to it she personally checked before inviting me to take a look and I had no issue then paying the difference as this accommodation was acceptable and there was not a chance I would have stayed in the pod! You get what you pay for and the pods are not nice, paying a little more for a better quality accommodation is worth it. I would go again and recommend the lodges, but not the pods.

Syntes ikke om We checked into our lodge dirty. Rubbish bag on floor, dirty bedding in bags on the bed. Bunk bed half stripped. The shower & toilet dirty full of hair from all areas of a human body. Videos taken & photos, but this review won’t allow me to upload!

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