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Why does the Pitchup commission sometimes show on my Stripe payout report?


The Pitchup commission shown against each booking in the Bookings tab represents the total amount (15% including VAT) paid to Pitchup, however, it shows in your Stripe payout report (Column K) only in instances when our commission has passed through your Stripe account.

This happens when there is a payment in full (marked Paid* in the Balance status column). 

The Pitchup commission for bookings made before the balance is due will not register in your Stripe account, however, because it is paid directly to us from the customer at the time of booking. 

Your Stripe balance report also provides you with a breakdown of the costs into Stripe commission and Pitchup commission.