Dyfed Shire Horse Farm

A aimé : Fantastic site with really friendly staff.

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A aimé : We were met by owner Hue who showed is to the best pitch as it was raining and the fields were very wet. My 13yr old grandson loved his stay there, visiting the horses and donkeys when he wanted and went on the tours proved by the farm, staff were very good at answering his questions, would recommend it for a stay especially if you like shire horses

N'a pas aimé: There was nothing to dislike except the weather

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A aimé : The people who ran the farm were very approachable and the Cawl in the restaurant was good.

N'a pas aimé: However the quality of the site was unfortunately dreadful. We could not get the caravan onto the touring field because it was so wet. I understand that the site has no control over the weather however because it is a working farm it was extremely wet and muddy everywhere. We ended up leaving our caravan on the car park for our stay. The "facilities" for the campers - if you can call them that were absolutely dreadful. There were about 8-12 pitches however there was only one shower and one toilet which were in the same unit so if someone needed the toilet when somebody else was having a shower they'd be stuffed. The shower room was cold and incredibly basic with no working heating and it was obvious it was not regularly cleaned as it was very dirty with huge cobwebs hanging from the ceiling. There were two other sinks but they ran cold water and were predominantly for hand washing only after stroking the animals. Luckily we have a shower and a toilet in our caravan which we used as I refused to use the dirty shower room, but there were other smaller motor vans on the site which would have had to use them. Part of the attraction of staying here was that it was a working farm but as a farm presumably trying to diversify into camping unfortunately they have not succeeded. We were so fed up in the end that we came home a day early.

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Réponse du gestionnaire : Thanks for your review. Unfortunately I will have to disagree with some of the concerns raised. It's a pity you decided to comment as a KBW rather than approach us first. I am puzzled by the comment we are "very approachable" which confirms you could have raised your concerns with us prior to departing, but then rate our customer service as 4/10 which is a complete contradiction which questions the rest of your review and begs the question what you would need for a 10/10 review. We welcome constructive criticism but we have to challenge comments which we feel are incorrect, which in your case appears to be borne out of the fact the weather was so poor. You comment we have 8-12 pitches which is incorrect and appears to be a figure plucked out of thin air. Nearly all arrivals pre Easter were contacted pre arrival to make it clear the weather was very poor and that we would be happy to defer arrival until better weather, which a number took advantage of. On arrival you would been told that the field was very wet and that an alternative hard standing option was available which you took advantage of, therefore you never went onto the campsite is my recollection. I have to observe that you booked a caravan holiday in Wales in March and and especially wet one at that. I am somewhat surprised that your comments appear to show surprise at how wet a Welsh farm is at the end of an exceptionally wet winter when claiming it was "wet & muddy" everywhere as if we could control such events! However, we are very happy we have live in an exceptional location but clearly the views of the Preseli Hills is not for you, unlike the vast majority of visitors. There are 2 toilet/showers and 2 more toilets in the café area, therefore to claim guests needing a toilet would be "stuffed" if someone was using a shower is false. You describe the showers as "basic" but we are happy they are functional and are cleaned/checked on a regular basis. If you had raised any concern we would have dealt with it at the time. I am also puzzled you saw fit to grade the farm poorly for being child friendly when you state you were a "mature couple." We had families staying who appeared happy, did you speak to them? I have a feeling you did not. The campsite had been in operation over 10 years, therefore to say our efforts at diversification has failed is incorrect. Clearly we are not for you and that is fine but you speak for yourself and not the camping industry or fellow campers. We wish you well in your future camping ventures but suggest you check the weather forecast before leaving home as it appears wet weather is not for you and maybe consider staying on sites with higher facilities and much higher pitch fees as a result as working farms clearly are not what you seem to think they are.

A aimé : Great location and friendly people. Site has everything you need. Highly recommended.

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A aimé : We loved this campsite. Staff were very friendly and accommodating. The location was perfect and close to two lovely beaches. The site was quiet and just what we were looking for. Thanks to all that made our visit so great. The kids can’t wait to go back.

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A aimé : Really lovely location. Good amenities close to the pitches. Plenty of things to keep the kids occupied, so I could relax. The indoor play area was good on the soggy days.

N'a pas aimé: Because if the wet weather driving on and off the campsite got pretty muddy. Could do with a stone road way through the top camping field.

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Réponse du gestionnaire : Many thanks for your kind review and we look forward to seeing you on the farm again. We pride ourselves on providing a friendly and value for money attraction. The weather has been a challenge for us this year but overall given how wet the weather has been we feel we have done as well as could be expected and having only the gateway slightly muddy feels like a victory to us now the season is coming towards the end.

A aimé : Well organised, relaxed atmosphere with good facilities. Although no children accompanied us I noted that they were well catered for. Plenty of room for a walk and to exercise the dog.

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A aimé : This amazing camp site and farm is beautiful. The views are stunning the animals are gentle beautiful giants. My kids love this camp site there is a lovely park, sandpit, soft play and crazy golf. A beautiful nature walk. Between horses, sheep, donkey, Lamar's and scamp the dog any child or adult will love the place.

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Réponse du gestionnaire : Many thanks for your kind words and we hope to see you again sometime soon. We pride ourselves in providing both a friendly and value for money location for people to stay at.

A aimé : There was a plenty of stuff for the children to do. Beautiful views.

N'a pas aimé: The bathrooms/toilets could do with updating. Or adding a few more.

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Réponse du gestionnaire : Thanks for taking the time to review and we look forward to you returning to stay with us. Our toilets/showers are functional rather than "high end" but on the flip side we feel we offer excellent value for money having kept our pitch prices the same for the past 2 years, which includes free entry to Dyfed Shires. We are delighted you feel that there was plenty of activities and space for your children to enjoy.

A aimé : A small site with huge character: kid’s entertainment ✅ spacious, flat, electric pitches ✅ beautiful friendly animals and handlers ✅ basic yet decent hygiene facilities ✅ amenities nearby

N'a pas aimé: Very Minor niggles that didn’t affect the stay

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Réponse du gestionnaire : Thanks for your review and we hope to see you again on our site/farm. We appreciate the positive comments about the nature of our pitches. Despite the poor summer weather we have worked hard to avoid pitches turning from grass to muddy brown and we feel on this we have succeeded. We are delighted you enjoyed our animals and our friendly animal handlers. Your comment about our facilities is honest and accurate. We are more than happy to be sent an email over any "niggles" and would do our best to resolve or explain.