Pierres Couchees

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Terms and conditions

Please read the park terms and conditions below and the Pitchup.com terms and conditions.

The Terms & Conditions

Your holiday contract is made with siblu europe ltd (“The Company”) or (“We”) and is made upon The Company’s acceptance of the contract, i.e. when our Confirmation Invoice has been issued to you. You accept these terms on behalf of all members of your party. Our contract is subject to these Booking Conditions and the provisions contained on the Pitchup.com listing.

1 The price of your holiday

We, and your transport provider -see paragraph 5, reserve the right to raise or lower our prices at anytime before our confirmation of your booking whether via a subsequent brochure or any other communication. Changes in transportation costs, including the cost of fuel, dues, or embarkation or disembarkation fees at ports mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. probably OK

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except
for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Due to siblusometimes using accommodation owned by a third party and incurring costs from the owner, we reserve the right to limit the combination of any offers and promotions, in order to avoid incurring a loss on the individual transaction.

2 If you want to change your confirmed holiday
Due to the extra amount of work involved, an amendment fee of £35 will be charged for each amendment or change to a confirmed holiday booking, plus any extra cost of the new reservation made or applicable third party charges. For amendments made within 6 weeks of the holiday start date, cancellation charges will apply. Holidays may not be transferred from one year to another.

3 Paying for your holiday
3.1 - condition removed

3.2 Included in your holiday price
Prices include VAT (where applicable) at the rates applicable at the time of printing, and are subject to change if the rates or the application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will be invoiced at the new amount of VAT unless you have already paid the balance in full prior to the date of the change.
Your holiday price includes the rent of the accommodation, electricity and water, all taxes concerning the stay, and fun passes, which allow access to the water activities, entertainments, sports and leisure facilities that are not mentioned as having an extra charge.

3.3 Credit card charge
A charge of 2% will be applied to all credit card transactions (there is no charge for debit card transactions).

3.4 Insurance
We strongly recommend customers have travel insurance cover for all holiday reservations.

3.5 Quotations - condition removed

3.6 Theme parks
The Company cannot be held responsible if certain rides/attractions at any theme park are not in operation. Entrance to the theme parks cannot be guaranteed. Tickets can be purchased at reception, are non-refundable and must be paid in full at the time of purchase.

3.7 Paying the balance
The balance of your holiday payment is due 6 weeks before the start date of your holiday. If the balance is not paid by this time siblu will consider that the reservation is cancelled by the guest and will apply the terms and conditions mentioned in paragraph 3.9 below.

3.8 Last-minute holidays
All reservations made less than 42 days before departure must be paid for in full shortly after paying your deposit. You will be contacted to arrange final payment.

3.9 If you cancel your booking
It may be necessary to cancel your holiday due to illness, accident or change of circumstances. Cancellation charges may be applicable. If you cut your holiday short or leave early, there will be no refund. As soon as you know that you need to cancel, call the Administration Department on 0871 911 8888 (calls will be charged at 10p/min based on standard UK land lines, calls from mobile providers may vary).

Cancellation charges are calculated as follows:
Period of notice cancellation charge (% of holiday cost)

- More than 42 days - loss of deposit
- 42 -14 days 50% (or £100 if the total holiday price is below £200)
- Less than 14 days 100%

If you amend or cancel a holiday, we reserve the right to charge you for any extra charges invoiced to us by third party suppliers. (Please contact The Company on 0871 911 8888 for details of charges that would apply). At the very least you will lose any additional deposit paid.
This is in addition to the standard cancellation charges specified above.

If you have not arrived by 10am on the morning after your holiday was due to commence on any particular village or contacted the village concerned to confirm when you will arrive, we will assume that the holiday is cancelled and the total cost and the insurance premium will be forfeited.

3.10 - condition removed

4 Changes to your holiday
4.1 if we make any major alterations to your holiday booking
We try very hard to provide all facilities and entertainment as advertised.. It may however be necessary to make some alterations in advance of your arrival, or during your holiday. If such a change is necessary, we will endeavour to advise you, as soon as possible, and give you the options in paragraph 4.3.

4.2 If we change or cancel your holiday booking
We will try very hard not to change the date or cancel your booking, but in exceptional circumstances, this may be necessary. Reasons for this may include (but are not limited to) the minimum number of bookings required not being achieved, or are in our view unlikely to be achieved, or due to your chosen accommodation at the village not being available. We will inform you of the change of date or cancellation as soon as possible and give you the options listed in paragraph 4.3.

4.3 If we make a major change or cancel your booking
If we cancel your holiday or make substantial changes, we will notify you as soon as possible and offer you a choice of:
a) a replacement holiday at least comparable to the standard booked OR
b) a replacement holiday together with the difference in price between the replacement holiday and the holiday booked
c) a full refund

In addition to the above, after full payment has been made, and providing it does not arise from circumstances amounting to force majeure (see paragraph 4.4 for details), we will also pay you the following compensation by way of liquidated damages:
i) If after full payment but more than 14 days before intended departure -£25 per booking.
ii) If after full payment but within 14 days before intended departure -£50 per booking.
iii) If after full payment and whilst en-route to your holiday destination -£75 per booking.

4.4 force majeure
Occasionally, The Company may have to cancel or make substantial change(s) to your holiday, for reasons beyond our control, known as force majeure. This includes (but not limited to) war or threat of war, terrorist activity and its consequences, industrial dispute, strike action, riot, fire, natural or nuclear disaster, adverse weather conditions, closure, blockages or congestion of ports, ferries or tunnel, fuel shortages, technical pro-blems relating to transportation or any other unusual or unforeseeable event.

4.5 Minor alterations by us
Minor alterations such as withdrawal of certain amenities, facilities, activities or entertainment for reasons beyond our control may be made without any obligation or liability. Should changes occur, we will endeavour to advise you of these changes where made prior to booking and will use reasonable endeavours to advise guests already booked of any changes made thereafter.

5 Transport -air, sea & rail carriers
The cross channel ferry operators, Eurotunnel, Rail Europe, airlines, car hire and hotel operators, and the owners of sites not owned by siblu europe ltd do not assume any responsibility for the contents of any publicity that we may produce.


6 The company’s commitment to you
We accept liability for the proper performance of the holiday sold to you. We provide accommodation on the villages and contract for the provision of other services through suppliers who we have taken reasonable care to ensure are reputable, safe and efficient businesses. We will monitor and control the performance of our suppliers and judge their performance against the customary standards in the country where the services are provided. We will pay reasonable compensation for failures on the part of those suppliers. We will further accept liability for claims of personal injury arising as a result of the proven negligent acts or omissions of our team and suppliers whilst acting within the scope of or in the course of their employment or contract. If our
suppliers are able to exclude or limit liability by virtue of any international convention, we will claim the benefit of that exclusion or limitation. We will accordingly pay to you such damages as might have been awarded in circumstances under English law. You may also ask for copies of the relevant conditions of carriage from our offices which we will provide you with as agent for the transport provider.

We cannot accept liability in the following circumstances:

(i) if the failure or improper performance is your fault or the fault of any member of your party.
(ii) if the failure is the fault of someone else not connected with the provision of the services which make up the holiday
(iii) any unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
(iv) any event which neither we or the supplier of any service, even with all due care, could not foresee or forestall.

7 liabilities

7.1 siblu liabilities
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been
avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the total invoiced cost of the holiday (less travel and insurance costs) divided by the number of guests in the party. Our liability will also be limited in accordance with and/or in an identical manner to:

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.


7.2 Extent of siblu’s liability
Siblu will not, in any situation, be responsible for the safe keeping of customers personal effects of belongings whilst on their villages. Apart from their legal obligations to meet safety requirements, siblu will not be responsible for the following risks:
i) theft, loss, damage or degradation to personal effects of any nature during or following the holiday
ii) damage caused or subjected by vehicles of residents or other guests parking
or circulating within the village.

7.3 Delivery of documents or returned items
If requested, we will do our best to return items left at one of our villages by the guest, although we cannot guarantee this service. Once documents or items belonging to you leave our offices or village, we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

7.4 Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

8 The holiday contract

The contract is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English courts.

9 Use of your accommodation

Only those people notified at time of booking can occupy your accommodation and use the facilities of the village. If siblu are made aware that there are more than the maximum number of people authorised to sleep in the accommodation, they can demand that the party leave the accommodation immediately, without any refund.

10 Family holidays only

Sibluis not obliged to accept a booking for groups; we reserve the right to refuse any booking which does not conform to the holidays proposed on Pitchup.com

11 Length of stay

The minimum period for mobile home rental and touring pitches is 7 nights during high season and 3 nights off peak (apart from any special offers or promotions). We do not let accommodation for individual nights.

12 Behaviour & regulations

We reserve the right to terminate the contract of any guest(s) whose party make-up or behaviour, in the opinion of the village or The Company’s management, interferes or may interfere with the general comfort of other guests or contravenes village regulations, a copy of which can be obtained from the village reception. In this event no refunds will be made. The person making the reservation and featured as the lead name on the booking is responsible for the overall behaviour of guests, including:
(i) ensuring that all the people who accompany him/her only use the equipment and installations of the village for the purpose for which they were designed
(ii) ensuring that the accommodation is left clean, tidy and undamaged when vacated at the
end of the holiday. Any damage to village installations, loss or destruction of equipment or accessories in the mobile homes or village buildings will be the full responsibility of the guest concerned
(iii) any damage, loss, trouble or nuisance that the accompanying guests may cause on village.

13 Infectious or contagious diseases

In order to protect our guests and staff, anyone found to have such a condition may be requested to leave the site. In such an event no refund is possible.

14 Special requests
Special requests such as adjacent accommodation cannot be made a condition of your booking as they are always subject to availability and cannot be guaranteed. Not all terraces are covered.

15 Equipment damage waiver

In order to maintain a high standard of equipment in all of our accommodation, a £25 non-refundable equipment damage waiver option is available on all holiday bookings at the time of booking. This £25 fee will exempt you from paying a e300 equipment deposit on arrival and will cover the cost of any accidental damage to the accommodation, furnishings and fittings.

16 Cleaning deposit
In order to maintain our high standards of accommodation, a £50 or e80 deposit will be required on your arrival on village. A credit card pre-authorisation is preferred. This is fully refundable on verification that your holiday home has been left in a clean and tidy condition suitable for use by the next guests. If you are departing early in the morning, your deposit may not be refunded on your departure, but will be returned to you within 28 days. If there is any need to retain the cleaning deposit, you will be notified of this by email within 72 hours.

17 Availability of facilities
In making a holiday booking, you agree that the provision and price of village facilities may be restricted or unavailable outside the months of July and August.

It is possible that in some circumstances, accommodation or a facility may have to be temporarily withdrawn at any time due to maintenance, renovation, adverse weather conditions, changes in government legislation, or any other factor outside our control. For example, planned entertainment may be changed or cancelled or during the low season the pool may be closed.

18 Cars & second cars

Only one car per unit booked is permitted. Pitches are generally only able to accommodate one car.

19 Listing accuracy

The Company takes every care to ensure that the information and prices on this listing is accurate but at times there may be circumstances which dictate otherwise. Photographs, layouts and videos are not contractually binding and homes and villages may vary. These are intended for guidance only.

20 Reproduction of listing

No party shall be allowed to reproduce any of the contents of this listing (including photography) without the written permission of The Company or any other copyright owner.

21 Your financial protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency.

22 Customer service charter

We look after our customers and our aim is to provide the highest quality service and facilities, but we recognise that occasionally things may go wrong.

• We actively encourage you to tell us during your holiday if you experience a problem
• We endeavour to solve any problem as soon as possible so that you can continue an enjoyable holiday
• If the problem is still not resolved to your satisfaction upon your return home, we welcome your written comments within 28 days, to our Customer Relations Manager at our head office and promise the following:
-We will acknowledge your letter within 14 days of receipt
-We will conduct a full investigation and reply within 28 days of receipt

In relation to transport we will, as your agent, contact your transport provider on your behalf.

23 If you have a complaint

If a problem or complaint should arise during your holiday with us, you are asked to bring it to the attention of our Representative on-village so that it can be remedied for you. Claims may be reduced or rejected if we have not been given the opportunity to put matters right. If you wish to notify us about a complaint on your return from holiday Please write to our Customer Services Department as soon as possible so that The Company can carry out an investigation.

24 If you have a compliment

If you enjoyed your holiday, we would like to hear from you! Your comments encourage us to focus more on what we do right, as well as motivating our team to exceed expectations. Please write to our Customer Services Department

25 ABTA

We are a member of ABTA, membership number V2819. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract.

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