We had a great time. Thank you to the staff
Daniel M.
Bekräftad
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Översätt (Översatt av Google Translate)Tyckte om: Staff and friendly atmosphere
Tyckte inte om: –
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Översätt (Översatt av Google Translate)Tyckte om: Very friendly welcome. Loved Ben who showed me to my site!
Tyckte inte om: Toilets were covered in litter (paper and panty pad strips).
At 6:30 am there was no toilet paper.
Main gate locked at 9:30! This means you have to drive around the site through ‘no entry’ signs so it doesn’t actually make the site secure just tricky!
Also - not a problem for me but could have been for others - tent/ caravan opposite had 3 dogs off lead…ran up an down late eve and early morning barking…
Thank you for your feedback and for mentioning the warm welcome from our team, we’ll pass your kind words to Ben. We’re very sorry for the issues you experienced with the toilets and security of the site. Your comments regarding litter, toilet paper, and gate access have been shared with our maintenance and directors so we can improve. We also remind guests that dogs should be kept on leads and that noise policies are in place to ensure everyone’s comfort. We appreciate you bringing these points to our attention and hope to provide a smoother experience in the future.
The toilet block in the field …
Stephen W.Bekräftad
- Tomt för tält eller för husbilstält med elektricitet på gräs (stor)
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Översätt (Översatt av Google Translate)Tyckte om: The toilet block in the field were were in (Crantock) were modern, and always clean, all the staff were very helpful that we delt with.
Tyckte inte om: It wasn't clear that we could book the pool prior to arrival, and the leisure pass (collected on arrival) only needed to be shown to get access to the pool on the day. We tried to book upon arrival, but no sessions were available. We ended up not being able to book the pool for the duration of our 2 night stay, we paid a bit more for a site with a pool and regret it a tad now as there is big pool in Newquay we could have used instead.
Thank you for your feedback. We’re glad you found the Crantock toilet block modern and clean, and that our team was helpful during your stay. We’re sorry you weren’t able to book a pool session during your visit. Pool sessions open for booking before arrival via email, and the leisure pass is then shown on the day to gain access. Unfortunately, during peak times, sessions can book up quickly. We appreciate your comments and hope to welcome you back for a longer stay so you can enjoy the pool.
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Översätt (Översatt av Google Translate)Tyckte om: Good for the grandkids for things to do, pitch was large and good
Tyckte inte om: Camping facilities, toilets and showers were untidy. No hand towels
Thank you for sharing your feedback. We’re glad your grandkids enjoyed the activities and that you were happy with your pitch. We’re sorry the toilets and showers didn’t meet your expectations and appreciate your comments about hand towels, we’ll share this with our cleaning team to help improve the experience. We hope to welcome you back in the future.
- Tomt för husvagn med elektricitet på gräs
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Översätt (Översatt av Google Translate)Tyckte om: Indoor pool and spa
Tyckte inte om: Outdoor pool cold and unkept. No toilet facilities nearby
Outdoor play area old and unkept
'Pub entertainment' poor
Men's showers old and unsafe due to not having thermostatic showers...means you get scolded when toilets flushed
Ladies showers dirty and hair in plugholes
Ladies toilets had a suspect brown stain on back on a door for the entire 5 days stay
Not much to do around the site - You have to get in the car to go anywhere
Ben rides around on his quad bike much faster than is safe with small children around
Thank you for your feedback. We’re glad you enjoyed the indoor pool and wellness area. We’re very sorry that several aspects of your stay did not meet your expectations. Your comments regarding the outdoor pool, play area, shower and toilet facilities, and site activities have been shared with our maintenance and directors for review. Safety is a top priority, and we’ll ensure that site vehicle use is monitored appropriately around children. We appreciate your feedback and will use it to improve the experience for future guests.
- Tomt för husvagn med elektricitet på gräs
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Översätt (Översatt av Google Translate)Tyckte om: Very big pitch, leisure facilities were excellent, we swam three times in our two night stay. Played mini golf and visited the play areas. Staff friendly and helpful. Very quiet at night. Toilets and showers clean and useful family wash room.
Tyckte inte om: Washing up area, a couple of sinks were regularly blocked.
Thank you for your kind review. We’re delighted you had a wonderful stay and enjoyed the spacious pitch, leisure facilities, and family-friendly amenities. We appreciate your note about the washing-up sinks and will share it with our team to ensure they’re kept clear. We look forward to welcoming you back again soon!
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Översätt (Översatt av Google Translate)Tyckte om: Tap and hook up direct at pitch. Not alot else.
Tyckte inte om: Showers not very powerful also not big enough to shower and dress with young children. Temp of showers also not great kept going cold and push button every 30 secs 2 pegs for clothing as well as towels etc just not enough however were always clean enough along with the toilets ..Anyone can enter the camp site at any time. No one (security) driving around etc at night like other sites weve stayed at... 10.30 quiet time yet 2am people still shouting screaming and playing loud music... swimming was booked the duration of our stay... and generally staff were pretty unhelpful when noise complaints were raised and we needed assistance after pitching up. Also camping field was on the main road so traffic noise at night was awful.
Thank you for sharing your feedback. We’re sorry that your stay did not meet your expectations. We appreciate your comments about the showers, pitch facilities, and noise issues. Our team does monitor the site and enforces quiet hours, and we’re sorry if this did not resolve the disturbances during your stay. Safety and comfort are important to us, and your feedback will be shared with the team to help us improve.
Everything. Amazing value with lots included …
Adrian C.Bekräftad
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Översätt (Översatt av Google Translate)Tyckte om: Everything. Amazing value with lots included with the leisure pass. Kids loved the pool and I loved the ice bath and sauna. Loads of things for the kids to do really good site with excellent washroom facilities staff were super friendly and helpful and kids had a whale of a time. I would highly recommend this site to anyone and will definitely bring the kids again.
Tyckte inte om: –
Thank you for your fantastic review! We’re thrilled that you and your family had such a great time and enjoyed the leisure pass, pool, and facilities. It’s wonderful to hear the kids had a whale of a time and that you appreciated the ice bath and sauna. We look forward to welcoming you all back again soon!
- Tomt för tält eller för husbilstält med elektricitet på gräs (stor)
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Översätt (Översatt av Google Translate)Tyckte om: Lots of on-site options including tennis, swimming, soft play and slip n slide attractions (extra cost for this).
Tyckte inte om: Could do with a little TLC in some places such as the arcade and mini golf but still enjoyable! Cafe was missing multiple items from the menu
Thank you for your feedback. We’re glad you enjoyed your break and all the on-site activities. We appreciate your comments about the arcade, mini golf, and café menu, we’ll pass these on to our teams to help improve. We hope to welcome you back for another enjoyable stay soon!
Good site good pitch , friendly staff
roy b.Bekräftad
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Översätt (Översatt av Google Translate)Tyckte om: Liked it very much certainly coming back
Tyckte inte om: –
Thank you for your kind words! We’re delighted you enjoyed your stay and look forward to welcoming you back again soon.
Thank you for your kind words! We’re delighted you and your family had a great time and enjoyed the friendly atmosphere. We look forward to welcoming you back soon.