Dirty, dated and not worth the money we paid.
Jennifer M.
Bekräftad
- Tomt för husvagn med vatten, el och avlopp på hårt underlag och gräs
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: The only thing we liked were the pitch size
Tyckte inte om: Very dirty/dated showers and toilets
Outdoor pool was shocking, we booked to go before arriving. When we got there, we walked straight back out. It was full of dead bugs, leaves, looked like it hadn't been cleaned all year.
The indoor pool wasn't much better. No cubicles to get changed, pool water was cloudy, we lasted 10 minutes once we had hairs wrapping around are fingers as we swam that was our sign to get out.
None of the pools have life guards.
The arcades, we're also dated and most of them took your money and didn't work.
No entertainment.
The shop wasn't great.
The few staff we dealt with weren't very friendly.
We paid for a fully serviced touring pitch but was without water from around 7pm till 10.30am the following day. No updates on when it would be back on when we asked the staff trying to fix it, we were just told it happens this time of year. Not good when you pay for fully serviced.
The rest of the site we can't really comment on. After what we experienced we didn't bothered looking around the rest, we spent ours day off site.
When you look forward to your holiday all year and arrive to a site in that condition it's very disappointing.
Would not return and would not recommend.
Definitely not the staff welcome staff …
Robert r.Bekräftad
- Tomt för husvagn med elektricitet på gräs (stor)
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: Definitely not the staff welcome staff in front office road arrogant quite up themselves as for the outdoor pole disgusting floating debris no filtration leaves dead bugs spoke to an owner who said they have this all the time sight don't care
Tyckte inte om: As above all the above is correct loads of complaints against this firm useless don't go there use your money wisely done spend it there on the last day had no water to a service pitch because of some sort of thought but the slipping slide had plenty of water because I was taking thousands of pounds
Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay, including the pools and water supply on your pitch, did not meet your expectations.
For clarity, the Slip & Slide runs on a separate water system, which is why it remained open while other facilities were affected. We take all guest feedback seriously and use it to identify areas where we need to improve our facilities and service. We regret that your experience was disappointing and appreciate your comments.
The pitch was a good size, …
James B.Bekräftad
- Tomt för tält eller för husbilstält med elektricitet på gräs
- Rekommendera för vänner Besök igen
-
-
Översätt (Översatt av Google Translate)Tyckte om: The pitch was a good size, people were friendly stayed in the Crantock field and the toilets and shower facilities were really modern, clean and tidy. Used the indoor pool which was nice when it was raining. There’s lots of other stuff to do their so great for the kids.
Tyckte inte om: The pitches are slightly sloped but that’s just nit picking
Thank you for taking the time to leave such a positive review. We’re delighted to hear you enjoyed your pitch, found our facilities modern and clean, and that there were plenty of activities for the kids.
We appreciate your feedback about the slight slope of the pitches, we’re glad it didn’t stop you from having a great stay!
We hope to welcome you and your family back again soon.
- Tomt för tält eller för husbilstält med elektricitet på gräs (stor)
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: Good size pitch, great facilities, friendly staff
Tyckte inte om: –
Thank you for your kind words! We’re glad you enjoyed your pitch, our facilities, and found our staff friendly.
We hope to welcome you back again soon!
Staff were friendly and helpful and …
Ian K.Bekräftad
- Tomt för husvagn med vatten, el och avlopp på hårt underlag och gräs
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: Staff were friendly and helpful and the site was clean and tidy.
Pitches are well laid out and level.Tyckte inte om: –
Thank you for your review! We’re delighted to hear you found our staff friendly and helpful, and that you enjoyed the clean, well-laid-out pitches.
We hope to welcome you back for another great stay soon!
- Tomt för tält eller för husbilstält med elektricitet på gräs
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: Lovely stay, site perfect sadly weather wasn’t on our side but lots to do onsite even with the rain.
Tyckte inte om: –
Thank you for your review! We’re glad you had a lovely stay and enjoyed everything the site has to offer, even with the unpredictable weather.
We hope to welcome you back soon for some sunshine and more fun!
All the play facilities on site.
Claire S.Bekräftad
- Tomt för husvagn med elektricitet på gräs (stor)
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: All the play facilities on site.
Tyckte inte om: Large and not safe as people come and go for leisure centre and slip and slide so kids going off on there own to explore notereally as viable. Toilets and showers could be clearer. No handsoap changed in the 9 days I was there.
Thank you for your feedback. We’re glad you and your family enjoyed the play facilities on site.
We’re sorry that some aspects of your stay, including the toilet facilities and hand soap availability, didn’t meet expectations. Your comments are very helpful and will be used to improve our facilities for future guests.
We hope you were still able to enjoy your time and make some great memories with your family.
Lovely
Sarah S.Bekräftad
- Tomt för tält eller husbil utan elektricitet på gräs
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: Loved every thing about it, all the facilities perfect, showers were ok annoying pressing the button but really warm
Tyckte inte om: One family drinking and loud music swearing, like an episode of shameless
Thank you for your review! We’re delighted to hear you loved your stay and enjoyed the facilities.
We’re sorry that your experience was affected by other guests’ behaviour. We take these matters seriously and will continue to ensure a safe and enjoyable environment for all our visitors.
We hope to welcome you and your family back soon!
Weekend of pure awesomness
Andrew B.Bekräftad
- Tomt för tält eller husbil utan elektricitet på gräs
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: The resort and staff were class
Tyckte inte om: –
Thank you for your review! We’re thrilled to hear you had a weekend of pure awesomeness and enjoyed the resort and our team.
We look forward to welcoming you and your family back soon!
- Tomt för husvagn med elektricitet på gräs
- Rekommendera för vänner Besök igen
-
Översätt (Översatt av Google Translate)Tyckte om: Both pools were great. Kids had lots of fun in them.
Clean showers and washing up areas.
Friendly staff.Tyckte inte om: No toilet within easy access when at the outdoor pool (if the restaurant is closed)
Some of the pitches are a bit sloped. Had to pay for Wi-Fi. The restaurant/bar was expensive for drinks £8.40 for two lemonades.
Thank you for your review! We’re glad you and your family enjoyed the pools, found the showers and washing-up areas clean, and experienced friendly staff.
We appreciate your feedback regarding toilet access, pitch slopes, Wi-Fi, and the restaurant/bar prices, and will use it to help improve the guest experience.
We hope to welcome you back again soon!
Thank you for taking the time to provide detailed feedback. We’re glad you found your pitch a good size.
We’re very sorry that many aspects of your stay did not meet your expectations, including the condition of the pools, showers, and arcade facilities, as well as the water interruption on your pitch. Your comments are extremely valuable, and we take them on board to help us identify areas that need urgent attention and improvement.
We understand how disappointing it can be when a holiday doesn’t meet expectations, and we truly regret that your experience was not what you had hoped for.