Chez Sophie au Camping Le Bois Masson

Понравилось st jean de Monts and the surrounding area, in the caravan, washing machine, aircon and everything you would need

Не понравилось On arrival, we were told at the caravan door: €780 deposit or no key. Apparently, it’s in the terms and conditions—but at 62, having never paid a holiday rental deposit before, I didn’t think to check. I felt completely taken advantage of. It cast a cloud over the whole trip, worrying if money would be taken for no reason with nothing I could do about it.

To make matters worse, you can’t use any facilities without paying €19 per day—no pool, no club, nothing. For our 6-night stay, they offered a “pass” for €180. In all my years of travelling, I’ve never had to pay extra just to use an on-site swimming pool.

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От менеджера: Dear Sir,
The deposit is mandatory and regardless of age, as stated in the contract, and like all rental cars, materials, etc., why would money be taken from the deposit? No breakages, cleaning done, everything is fine.

Regarding the facilities (swimming pools, entertainment, etc.), it's also noted in the ad. I offered you the badges so you could benefit from the 20% discount. You replied that you would check on site.

The badges only allow campsite guests to enjoy the entire property, not outsiders, as is the case with many campsites.

Понравилось Location is great, good size mobile home for 4 people, nice terrace, all the kitchenware we needed, the sites bars were nice.

Не понравилось We were disappointed to have to pay to use the pool etc on top of the mobile home hire, we were told it was clearly marked on the advert but I disagree.
We had to follow a link to give card details for a deposit which I didn’t like.
A man came to the mobile home to collect and drop off the keys, this was inconvenient to have to arrange as we were driving a long way.

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От менеджера: Concernant le pass c'est bien noté dans la description de l'annonce, je vous ai proposé de les prendre par mon intermédiaire afin de profiter de la réduction que vous avez refusé.

Comme toutes locations il y a une caution, idem si vous faites une location de voiture ce qui est normal.

L'homme en question c'est mon concierge qui fait les entrées et les sorties, je ne vois pas ce qui n'était pas pratique puisque vous même avez choisi votre horaire de départ.

Par contre il m'a informé que le ménage n'était pas au top à votre sortie, il a du refaire certaines choses que je ne vous ai pas facturé.

Regarding the pass, it's clearly noted in the listing description. I offered to purchase them through me in order to take advantage of the discount, which you declined.

Like all rentals, there's a deposit, the same applies if you rent a car, which is normal.

The man in question is my concierge, who handles check-ins and check-outs. I don't see what was inconvenient since you chose your own departure time.

However, he informed me that the cleaning wasn't up to scratch when you left; he had to redo some things that I didn't charge you for.