Green Gates Caravan Park

Понравилось Location to where we needed to go perfect, as it was only 15 mins away and we would have liked to have done more stays yearly.
BUT!

Не понравилось Appalling Customer Service & Complete Lack of Support – Standards Have Slumped
​Having enjoyed our stay last year, we were shocked by the total breakdown in customer care, management attitude, and basic standards this time around.
​Upon arrival, no staff or owners were on-site as they were away on holiday. Expecting guests to handle urgent issues strictly via text or email—with zero face-to-face support—is entirely unacceptable. To make matters worse, we were falsely accused of not paying in advance, despite having already booked and arranged payment to extend our original 5-night stay to 7 nights.
​When we raised valid concerns about a severe pest issue affecting our pitch and noted other campers were also being bitten, the management's response was hostile. The owner took a defensive, raised tone, dismissed the issue as "just nature," and became verbally aggressive. The situation was particularly distressing as we have family members with additional needs, making the hostile environment and sudden demand for us to leave even more difficult to handle. We received zero support and were forced to resolve the situation entirely on our own, which completely ruined our holiday.
​Basic site maintenance has also been severely neglected:
​Unsupervised Facilities: We never saw staff cleaning the toilets or showers. Leaving out a single mop and bucket with signs instructing guests to clean up after themselves feels like an excuse to pass basic housekeeping onto paying customers.
​Inadequate Amenities: Dishwashing water was cold, forcing us to use alternative bays with poor conditions.
​The owner's unacceptable temper, unfounded accusations, and total disregard for guest welfare have lost them loyal, repeat customers. We will never return.

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Понравилось Peaceful site with a choice of spacious pitches.
Well maintained
Close to Stratford and Leamington Spa

We loved the little mini bar that arrived on site, lovely cider!

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Понравилось Quiet pitches with loads of room. Short walk to village where we went to eat. Security gates at entrance which gave a safe atmosphere. Will deffo visit again. Excellent for the price

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Понравилось A beautiful, friendly, and safe place.

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Понравилось Very peaceful and spacious. Toilets clean and well kept.

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Понравилось Wunderschöner großer Stellplatz, sehr freundlicher und hilfsbereiter Manager.

Не понравилось Eventuell wenig Sanitäranlagen, aber war nicht schlimm.

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Понравилось What a lovely site. Large pitches well spaced out so it feels like you dont have a neighbour too close.
The showers were lovely, clean and hot. Yes slightly small and not much room but can still get changed etc, would benefit from a shelf unit in shower cubicle. The shower at far end of site is great for extra space.
Noise from road is minimal.
Mark was a great host.
We woukd definitely stay here again if we ever in the area.
Wifi was fantastic

Не понравилось Nothing

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Понравилось Everything.

Не понравилось None.

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Понравилось Pitches large pub near be amazing food
Shower block and toilets clean and tidy
Security gate great

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Понравилось Great little site , good sized pitches with electric and water, really clean modern facilities
Very friendly owner who makes a point of introducing himself
Would definitely recommend

Не понравилось Nothing

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