Gostou Great stay, lovely little find

Não gostou Absolutely nothing

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Do gerente: Thank you for your review. We are so pleased to hear you enjoyed your stay here at James Estate. We hope to welcome you back soon.

Gostou Friendly

Não gostou The pitch we where given was completely unusable for out tent. It was sloped and rocks throughout the pitch. Had to move us to the caravan and Motorhome site which was honestly no better. Never have we had this issue before in the 30 years we’ve done camping for. If they respond to this, I’m only telling the truth, there where a few camping pitches that would have been more suitable but we where told they had been booked however no one came to them pitches. The road noise was ridiculous, we were bitten to pieces by the mosquitoes of an evening. The price is far to high for what the site has to offer.

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Do gerente: Thank you for taking the time to share your feedback. While we always aim to provide pitches that are flatter than a pancake and smoother than a pebble-free beach, it’s clear we missed the mark for you on this occasion. I’m genuinely sorry that the pitch allocated wasn’t suitable for your tent and that the alternative area didn’t improve matters. We do allocate pitches based on bookings, but we’ll certainly review how we manage unused reservations so guests aren’t left wondering why empty spaces stayed empty. After moving you twice and speaking with you during your stay, you were definitely a lot happier with your final pitch. As for the road noise, mosquitoes, and the overall experience not matching the price — we hear you. Unfortunately, we can’t negotiate with the local insect population or convince the nearby road to quiet down, but we can look at how we communicate these aspects more clearly and how we improve the comfort of the site itself. We appreciate your honesty, and after 30 years of camping, you definitely know what works and what doesn’t. We’ll be taking your comments on board to ensure future stays feel far more like the relaxing outdoor escape they’re meant to be.