Fallowfield Dene Caravan and Camping Park

Gostou Great welcome and friendly helpful advice. Clean facilities and we were given a well appointed position. A 30 minute cycle into Hexham but important to have an electric bike for the return.

Não gostou Nothing

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Do gerente: Thank you for your review, we are pleased you enjoyed your stay

Gostou Quiet and relaxed stay but wouldn't like to be there at the height of summer as it is a very large park and it has a lot of permanent and seasonal caravans as well as a number of statics
The showers and toilets are very nice and fairly new but the cleaning isn't very good

Não gostou Only one Washing machine and dryer for a very large park
The dryer isn't very good and takes nearly 2 hours to dry one load
Also the laundry room is closed between 9.30 and 5pm so that's also resticting
There is a lot of stuff cluttering around permanent pitches making a really nice wooded area look a mess, with so much decking and furniture gnomes and windmills never mind the cheap fairy lights spoils the park the place needs a good tidy up

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Do gerente: I wouldn't say our site is very large, compared to some we are a small site.
Our Showers & toilets are checked & cleaned everyday. You were asked a few times by staff if everything was ok & you had no complaints while you were onsite.
The laundry room is open between 9.30am & 5pm, If there was a problem with the dryer did you report this to the reception? you are given an information sheet when you check-in this asks that if you encounter any problems during your stay to please report them to reception & we will do our best to rectify them.
What other customers have on their pitches doesn't affect anyone else's stay. Our gardener works hard around the site & if pitches are looking a mess our customers are asked to tidy them up.
Thank you for your review.

Gostou Nice clean site
Great toilets/showers
Free WiFi was brilliant
Welcoming staff on reception

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Do gerente: Thank you for your review. We are pleased you enjoyed your stay.

Gostou Friendly staff who aided us with our booking, I had booked two separate sites one grass the other gravel, which they swiftly corrected for us to accommodate both families together thank you 👍
Ablutions area was clean and tidy.

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Do gerente: Thank you for your review, we are pleased you enjoyed your stay.

Gostou Lovely quiet site. Great facilities

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Do gerente: Thank you for your review, we are pleased you enjoyed your stay.

Gostou Lovely, peaceful site, set in the beautiful countryside overlooking Hexham.
The facilities were spotless & conveniently placed for Motorhome pitches.
The staff were extremely helpful.

Não gostou The flow of water from the taps was extremely short, so washing hands/ dishes was really difficult.

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Do gerente: Thank you for your review, unfortunately we have had to change our system for water as in the past taps were left running resulting in water wastage and overflowing sinks,, that is why we no longer provide plugs

Gostou Lovely clean site

Não gostou The rain ha ha

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Do gerente: Thank you for your review, wish we could order more fine weather

Gostou Nice site

Não gostou Asked twice if we could move to gravel pitch because of torrential rains, told they were booked! Strange how they stayed empty?

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Do gerente: Thank you for your review, unfortunately some people did not turn up for their booked stays but as they did not contact us beforehand we could not let out their pitches in case they did come later

Gostou Friendly welcome and a lovely site. Only used for a stopover.

Não gostou 2 stage sat nav instructions were a little wide of the mark. Better to provide written instructions.

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Do gerente: Thank you for your review.

Gostou Peaceful, quiet

Não gostou 6 second showers. Some of the seasonal pitches were scruffy.

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Do gerente: Thank you for your review, unfortunately we have to have push button showers now as in the past people used to leave them running
Regarding seasonal pitches we do contact owners about keeping pitches tidy when they become overgrown etc.