Billing Aquadrome

Gostou The cyclone and water entertainment on the Saturday was free and good fun.
We like the greene king pub on the outside of the site was great.

Não gostou We were on the end of the row and people kept using our pitch as a cut through.
Small children all over the place unattended.
The toilet facilities. Old, dated, flooding. Someone/something had left excrement on the men's toilet floor
Loud noise
Clubhouse was expensive

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Do gerente: Thanks so much for your feedback! Our jam-packed entertainment program really is the best around, and with our fantastic facilities, you’re pretty much guaranteed a great time.

Sorry to hear you were disappointed by people walking through your pitch while we can’t control everyone’s actions, if we’d been notified earlier, we might have been able to assist. Our park is safe and perfect for children and families to relax and keep a watchful eye, especially on the touring pitches where there’s plenty of free space for the little ones to run around and enjoy themselves.

Apologies for the dirty floor in the toilets when it gets busy, sometimes these things slip through, but we’ll make sure our touring team keeps on top of it.

Thanks again for sharing your experience, and we hope to see you back soon for more fun

Gostou Facilities/entertainment/spacious/value/ something for everyone, even a park for the dogs. Loved it

Não gostou Noise of an evening, loud music /saw open fires/people just pitching up anywhere, so when we arrived, someone was in our pitch.

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Do gerente: Thanks so much for your lovely feedback! We’re thrilled you loved the facilities, entertainment, and especially our dog friendly park because let’s face it, our furry friends are VIPs too and definitely deserve a holiday!

As for BBQs, they’re allowed as long as everyone follows the rules. We want Billing to be the best fun for all, two-legged and four-legged alike.

Sorry about the noise and the mix-up with your pitch sounds like someone was eager to jump the queue! Our touring team are on it, making sure everyone’s in the right spot and keeping the vibes friendly for all.

We’re always looking at ways to improve, and it seems we still have a bit to do with our touring pitches thanks for bearing with us while we work on it!

Thanks again for being part of the fun at Billing!

Gostou Ease of booking. Entertainment, arcades, water sports, circus. There is certainly plenty to do around the park. I
Signing around the park. Toilet blocks and showers.
Pitch size, clean and tidy around even though it was very busy.

Não gostou That no one sticks to the pitch numbers given. We turned up and someone was on our pitch. Spoke to the warden, who was very helpful and friendly, told us we can find anywhere else that no one was using.

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Do gerente: Thank you for your feedback and for being such a loyal regular guest!

Our touring teams are always on hand to assist, so I’m a little unsure why you weren’t able to get onto your pitch they are all numbered! I’ll be looking into this with our Touring Manager to make sure it doesn’t happen again.

Billing is bursting at the seams with things to see and do from our jam-packed activities programme to our non-stop entertainment and fantastic facilities. In fact, there’s so much going on that you might just need a holiday to recover from this holiday!

We’re proud to welcome a wide variety of people to our parks, and we want everyone to experience a bit of the fun. There’s something here for everyone, and we hope your next visit is full of the good vibes, big smiles, and relaxing moments you’ve come to expect from your stays with us.

Gostou Everything. Absolutely fantastic weekend away. Didn't want to leave. There was so much for the kids to enjoy.

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Do gerente: Thank you so much for your wonderful feedback!

We absolutely did not want you to leave either or for the fun to end! What a fantastic weekend it was, and it makes us so happy to hear there was so much for the kids to enjoy. We can’t wait to welcome you all back for another round of memory-making!

Gostou The size of the site and the facilities

Não gostou They were very dis organised and when we got to are allotted pitch it was already taken, there is always a lot of car lane moving around at fast speeds

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Do gerente: Thank you for your feedback.

We’re very lucky to have such a large park with plenty of facilities and activities for our guests to enjoy, so we’re pleased to hear you appreciated this.

I’m sorry to hear about the disorganisation you experienced and that your allotted pitch was already taken when you arrived. Our dedicated Touring Team should be visible and available to assist in situations like this, and pitches are clearly numbered I will follow this up with our Touring Manager to understand what happened.

We do encourage all guests to drive slowly on-park, as per our signage, but we are also looking into adding more visible signs around the park to help reinforce this message.

Thank you again for sharing your experience.

Gostou Site itself was nice enough & our hardstanding pitch had a nice setting beside a lake, helpful & friendly staff who did a great job letting us in & out, easy check in, spotlessy clean sinks, toilets & shower block in shellduck site. Small shop was handy too.

Não gostou Staff on site areas telling you "if somebody is on your pitch then just find another one" as that isn't sensible when you have booked it! Dog faeces amounts at back of pitches (Shellduck 22) was not nice! Tues, Weds & Thurssay night was peacefully serene but, Friday night~ felt like i was on a different camp, kids running amok, language as bad as parents, seemed like a "we'll sit drinking......loudly, the kids can do as they please & sod everybody else" syndrome.

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Gostou Plenty of space , good sized pitches where we were. Facilities were very adequate and lots of social activities for the kids all day long.

Não gostou Very little but maybe wi fi would have been useful.

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Gostou Lots of open spaces for children and families to play, ride bikes, have picnics etc. Plenty varied activities

Não gostou Disappointed that you don’t tend to see staff walking round the large site. It would be nice to see staff to be able to ask their advice, directions etc. also to feel that someone is actually aware what is going on on site. Our caravan was egged during the evening.

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Do gerente: Thank you for your feedback.

We’re pleased to hear you enjoyed the open spaces and variety of activities for children and families.

I’m sorry to learn about your caravan being egged during your stay that’s certainly not the experience we want our guests to have. I’d like to reassure you that our Welcome Team and Security Teams do walk the park regularly, and if they see anything untoward, they will always challenge or deal with any issues. As the park has become busier, we have also increased our security presence to ensure our guests feel safe and supported.

Your comments about seeing more team walking around the park are noted, and we’ll share this with the management teams as part of our continuous improvements.

Thank you again for bringing this to our attention, and we hope to welcome you back for a more enjoyable visit in the future.

Gostou Always lovely when we come as we are regular stayed on shellduck 2 wasn't impressed we always stay on shellduck 3

Não gostou We had a lot of travelers in camper vans very loud wasn't nice

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Do gerente: Thank you for your feedback and for being such a loyal regular guest!

We’re proud to welcome a wide variety of people to our parks we want everyone to enjoy a bit of the fun at Billing. There’s plenty here for all to enjoy, and we’re sorry if this stay didn’t feel quite as relaxing as your usual visits on Shellduck 3.

We hope your next visit is back to the high standards you’ve come to expect, with all the good vibes and plenty of smiles.

Gostou Great facilities

Não gostou Pitches a bit too close together

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Do gerente: Thanks so much for your feedback!

We're thrilled you enjoyed the great facilities we’ve worked hard to ensure there’s an exciting entertainment and activities programme for everyone to enjoy!

We completely understand your thoughts on the pitch spacing we do our best to welcome as many families as we can, which can make things feel a little cosy although no one other than you can come onto your pitch.

Come back soon we’ll make sure the fun and friendly atmosphere makes it all worthwhile!