- Piazzola roulotte/camper Shelduck (area 2) su erba con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: The staff were very friendly, showers always available. Security great! Watersplash and out door entertainment fun. Went with my 3 children, partners and 7 grandchildren and we had a wonderful time. 😊
Non mi è piaciuto: Toilets needed to be cleaned more often. Hand soap wasn't always available and toilet roll. A lot of run down areas which could be used for better facilities. When we next return, it would be nice to see a bit more going on.
Overall good but with several things to improve as described.
Andrew M.
Confermata
- Piazzola roulotte/camper Shelduck (area 3) su ghiaia e terreno battuto con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Good range of onsite facilities.
Good value for money.
Efficient checkin.Non mi è piaciuto: Several times no toilet roll.
Takeaway Food very slow. We waited more than 30 mins for fish and chips and had to refund one item to actually get some food.
Swimming booking and checkin very disorganised and unclear.
Thanks for your comments. Delighted you enjoyed your time with us. Sorry to hear that you experienced a long wait in the Venue and that you found the swimming pool bookings to be confusing we have now released an app which seems to be working well. I have also passed your comments to the park management team for their review. Looking forward to welcoming you back very soon.
- Piazzola Shelduck (area 3) su erba con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Amenities- very good
Entertainment- very good
Activities- excellent
Fantastic value for money
Swimming pool - very warmNon mi è piaciuto: Showers - in need of refurbishment
They are nice and hot though
Water does not drain
We had a full 7 days - no soap in any of the shower/toilet blocks for 4 days
Swimming pool lockers did not work and changing area not big enough for the amount of people on changeover time
Rubbish in the streams
BMX track requires the bin being moved to near the bench
Security staff need to be more authoritative with campers
Weekend evenings at the entertainment area was loud and ruined by others campers bad language.
Thanks for your comments regarding your recent stay with us. Pleased that you found lots to do and that the facilities were value for money, thanks for taking the time to tell us.
Am sorry to hear that you found the toilet blocks in need of a refurbishment as both were done back in May when we took over the park as the new owners. We do have a dedicated team of cleaners that look after the blocks and am sorry to read that you found no soap in the dispensers during your time with us. With regards to the pool lockers where some were not working, I have passed this and your other comments to park management for review. Once again, thanks for your constructive comments, it is only be reviewing comments from guests such as yourselves that we can continue to improve the experience we provide.
- Piazzola roulotte/camper Shelduck (area 2) su erba con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: The new Billing is great with lots for the children to do, bike track, golf, parks, kids entertainment, splash park, etc.
More electric hook ups.We have been coming to Billing Aquadrome for almost 30 years and have seen lots of changes
Non mi è piaciuto: The New & Old shower/toilet blocks was disgusting, no soap in the dispensers, wet dirty floors with toilet paper everywhere, sanatery bins over flowing. No where to hang clothes or put toiletries in the new blocks. The 4 cleaners were sat outside on there phones most of the time and chemicals & cleaning equipment left unattended outside of toilet blocks in reach of children.Saturday afternoon there was a English cleaner she done a good job cleaning them all.
Noticed a few safety hazzard around the park, Road steel pins left around the amphitheatre area. Bike track being unattended means the off site teenagers come in and use it putting the smaller children at risk of injuries. Swimming pool changing areas are far to busy at change over times so people walking through the venue in wet costumes or changing in the corridor.
Also where is the entertainment when it rains now the venue is an arcade?
Thanks for your comments. Delighted you enjoyed your time with us and are enjoying all the changes that we are making.
Sorry to hear that you did not find our toilet blocks as expected. We do have a dedicated team of cleaners that do look after these facilities and they are frequently checked by a member of management. Our security team do regularly patrol the park facilities ensuring that who are using them are guests, owners or day visitors and was sorry to read that you found visitors from the locality. The pool now has a strict session booking policy so we have improved this and constantly look at our guest feedback for more ways we can continue to improve the experience for this year and into 2025. Thanks very much for your feedback and have passed your comments to the park management team.
- Piazzola roulotte/camper Shelduck (area 2) su erba con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Facilities on site & lots of walking around the lakes
Non mi è piaciuto: No pitch marking & people not abiding by the pitching rules
Thanks for your comments. Delighted you enjoyed your time with us. We are looking into 2025 and what we can do to further enhance the experience and do note that marking our pitches is one for review, thanks for binging this to our attention. Looking forward to welcoming you back very soon.
- Piazzola roulotte/camper Shelduck (area 1) su ghiaia e terreno battuto con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Positive....Plenty of space, to get two motorhomes and two tents close together on non electric pitches.
I've been going here since the 1970s.
Still a good place to get away from things.Non mi è piaciuto: Bad points...The Venue...Bar service, ridiculously slow...massive queues, not enough food outlets.
Everything you want to do has to be booked online...not ideal.
Shop, lots of things had ran out.
Thanks for your comments. Pleased to hear that you were able to pitch together. I was sorry to read of a wait for drinks in Venue. We have moved a lot of our activity bookings to being online for convenience of our guests and the feedback has been positive - I am sorry that you did not find this to be the case. I have passed your comments to the park management team and would like to thank you once again for taking time to give us your feedback.
- Piazzola roulotte/camper Shelduck (area 1) su ghiaia e terreno battuto con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Loved every minute … clean … friendly …. Plenty of activities….. great value for money !! The time went so quickly cos we had something to occupy us the whole time 😊
Non mi è piaciuto: –
Thanks for your comments. Delighted you enjoyed your time with us and found us to be great value for money. Looking forward to welcoming you back very soon.
Dirty, Loud, Unloved and Expensive.
Mark J.Confermata
- Pod Standard
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: New Bar/Swimming pool complex was good, and clean.Inflatable on the lake looked fun, but expensive
Non mi è piaciuto: Toilets on camping field disgusting! Sh1t been wiped around exterior of toilets, it was there at night and still there at 8am the following morning.25 minute wait for drinks, only 3 on the bar so people queued out the doors nearly, Nearly an hour wait for Pizza.
Large groups of loud guests, smoking weed and allowing dogs to run free, despite staff nearby looking on.
We stayed in a Pod, door didn’t close properly, no curtain for door or window, so when the light was on you can clearly see through the frosted glass. Distribution board, not fixed closed and missing a breaker of cover so a child could easily electrocute themselves.
The pub at the old entranceway looks like the last house in a zombie apocalypse movie, with derelict boarded up buildings all around, and weeds everywhere.
Thanks for your comments. Pleased you enjoyed the swimming pool and newly refurbed Venue. Sorry to hear that you found the touring toilets to not be as expected. We do have a dedicated team of cleaners that look after the facilities and am sorry that you found this to be inconsistent. I was sorry to read that you experienced a long wait for drinks and a pizza in the Venue. I have passed your comments to the park management team for review. Thanks again for taking the time to leave your feedback.
Good Stay
Nicole S.Confermata
- Piazzola roulotte/camper Shelduck (area 2) su erba con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Easy access to water, showers, washing up facilities, toilets etc.
Flat surface to park up onto.
Non mi è piaciuto: Could do with more EHU points.
Thanks for your comments. Delighted you enjoyed your time with us and we are looking at additional EHU points for 2025. Looking forward to welcoming you back very soon.
- Piazzola roulotte/camper Shelduck (area 2) su erba con elettricitÃ
- La consiglierò agli amici Tornerò volentieri
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Traduci (Creato tramite Google Translate)Mi è piaciuto: Lots to do
Non mi è piaciuto: Trip ruined by a member of the security team after not receiving wristbands at check-in half of our group was told we couldn't use facilities showed our reference but still had to go and get temporary wristbands this then wasn't good enough and was aggressively told to leave we have small children and even a 14 week old baby with us.
The guy was a complete embarrassment
Thanks for your comments and pleased you found lots to do but sorry to hear of the issue with our security team. I have passed your comments to the park management team for review and apologise that you experienced this with our team. We do take great pride in offering a great experience for all of our guests and I am sorry that you did not find this to be the case and do hope that you will consider visiting us again very soon.
Thanks for your comments. Delighted you enjoyed your time with us especially in such a large family group too. Sorry to hear that you found the touring toilets to not be up to standard, we do have a dedicated team of cleaners that look after the block and it is constantly under review as to how we can further improve the facilities for this year and next. Looking forward to welcoming you back very soon.