Hi James,
Thank you for your wonderful review! We're so pleased to hear that you enjoyed the campsite and found the shower and toilet facilities clean. It's also great to know the children’s play areas and soft play were a big hit, and that you had a lovely meal in the restaurant. We're especially glad our shop team made a positive impression too.
We appreciate your understanding regarding the road noise, and we’re grateful that it didn’t take away from your overall experience. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another stay.
Best wishes
Newlands Holidays

Hello,
Thank you for your feedback. We're pleased to hear that you found the booking process, location, and key collection straightforward.
However, we are extremely concerned to read your comments regarding the cleanliness of the accommodation. This is certainly not the standard we expect or want our guests to experience, and we sincerely apologise for the situation you encountered. We also apologise that you did not receive a response when you tried to contact the park, particularly as we understand how frustrating this must have been.
Please be assured that this matter will be investigated with our housekeeping and management teams as a priority.
Thank you for bringing this to our attention.
Best wishes
Newlands Holidays

Hi Lynne,
Thank you for your lovely feedback. We're really pleased to hear that you found the facilities to be very good and clean.
We appreciate you taking the time to share your experience and hope to welcome you back again soon for another great stay.
Best wishes,
Newlands Holidays

Hello,
Thank you for your kind feedback. We're delighted to hear that you enjoyed the pool facilities and that you found the food in the restaurant delicious.
We appreciate your comments regarding the pool temperature and chlorine levels, we do check these very regularly. We're also sorry to hear that the washing-up area did not meet our usual standards of cleanliness
It’s lovely to know that you had a great stay overall and we truly appreciate you taking the time to share both your positive comments and suggestions. We hope to welcome you back again soon.
Best wishes
Newlands Holidays

Hi Rebecca,
Thank you so much for your lovely review! We're really glad you enjoyed our location and that it made exploring the local walks and beach with your dog easy and enjoyable. It's also great to hear that you appreciated the restaurant and our gluten-free options.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon!
Best wishes,
Newlands Holidays

Hello,
Many thanks for your review. We are so pleased to hear that you enjoyed your stay.
Best wishes
Newlands Holidays

Hi Beth,
Thank you for your review! We’re so glad to hear you enjoyed the location – it really is a special spot!
Best wishes
Newlands Holidays

Hello,
Thank you so much for your lovely feedback! We’re thrilled to hear that you enjoyed everything, from our location to the staff. It means a lot to us to know that we made your experience special. We’d love to welcome you back anytime!
Best wishes,
Newlands Holidays

Hi Martin,
Thank you for taking the time to share your feedback! We’re so pleased to hear you enjoyed the reception, shop, bar, and the convenience of the bus links, as well as the nearby walks to Charmouth Beach and Stonebarrow Hill. It’s great that the location worked well for you!
We also appreciate your comments on the toilet and shower block. We're always striving to improve our facilities, and we’ll take your feedback on board to make necessary updates.
Best wishes
Newlands Holidays

Hi Rhian,
Thank you for your kind words! We're so happy to hear that you enjoyed our facilities and the location. We strive to offer the best experience possible, and it's great to know that everything met your expectations. We hope to welcome you back soon.
Best wishes
Newlands Holidays