Thank you for taking the time to share your feedback. We're glad you enjoyed the beautiful setting by Loch Lomond.

However, we sincerely apologize for the issues you encountered during your stay. We regret that the hot water situation and lack of communication about the broken boiler affected your experience. Additionally, we're sorry to hear about the power issues your neighbors experienced and the lack of toilet paper in the facilities.

Please note, we do provide an emergency phone number, and we would have attempted to resolve all of the issues mentioned as soon as they arose. We'll be addressing your concerns with our team to ensure better communication and service moving forward. If you'd like to discuss this further, please feel free to reach out to us.

Kind regards,
Kara, Loch Lomond Holiday Park Reception

Thank you for your feedback. We’re glad you found the location easy to find, enjoyed the views of Loch Lomond, and had a positive experience with our staff.

However, we apologize for the issues you experienced during your stay. We understand that the lack of hot water and unreliable WiFi, especially when it's a paid service, can be frustrating. We're currently working to improve both the hot water situation and WiFi connectivity. Being in a more remote location can sometimes present challenges, but we appreciate your feedback and will use it to make improvements. While we were waiting for a part to resolve the problem, we did provide an alternative showering facility, and we apologize if this was not communicated clearly. If you'd like to discuss this further, please don’t hesitate to contact us.

Kind regards,
Kara, Loch Lomond Holiday Park Reception

Thank you for taking the time to share your feedback. We're truly sorry that your experience did not meet expectations. We apologize for the unhelpful reception you encountered upon arrival and for the condition of the pitch and surrounding area. This is certainly not the standard we aim to provide.

We also apologize for the issues with the cold water in the showers and washing facilities. Although we do provide an emergency contact number, it seems this wasn't communicated effectively, and we’ll work on improving that. We understand that the proximity to the A82 and the train line may not suit everyone, and we're sorry this detracted from your stay.

We appreciate your feedback about the bar and local amenities and will make sure we provide clearer information to help future guests plan their visit. If you'd like to discuss this further, please don't hesitate to reach out.

Kind regards,
Kara, Loch Lomond Holiday Park Reception

Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our facilities and had a positive experience with our staff. It's great to know we could help make your stay enjoyable. We look forward to welcoming you back again soon!

Thank you for your kind words! We’re delighted to hear that you found our staff friendly and the site clean. If you have any further feedback or suggestions, we’d love to hear from you. Your input helps us continue to improve. We look forward to welcoming you back soon!

Thank you for your feedback! We’re pleased to hear that you found our location lovely and well-organized, and that you were satisfied with the washroom facilities.
We apologize for the issue with the Wi-Fi on your pitch. We're working to improve our connectivity, and your input helps us address these challenges. If you have any further concerns or suggestions, please let us know. We hope to have the opportunity to welcome you back and provide a better experience next time.
Kind regards,
Kara, Loch Lomond Holiday Park Reception

Thank you for your positive feedback! We're delighted to hear that you enjoyed the touring pitch and appreciated the convenience of having a water tap on every pitch. It’s great to know that you found the park well-kept and our staff lovely. If you have any suggestions or concerns, please feel free to share them. We look forward to welcoming you back soon!
Kind regards,
Kara, Loch Lomond Holiday Park Reception

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the lovely views, the cleanliness of the site, the proximity to the loch, and our well-stocked onsite shop. It’s great to know that everything met your expectations. We look forward to welcoming you back on your next visit!
Kind regards,
Kara, Loch Lomond Holiday Park Reception

Thank you for your feedback! We’re glad you enjoyed the wide plots and the scenic walks by the lake.

We apologize for the inconvenience caused by the limited number of showers. We appreciate your input and will keep it in mind for future planning. If you have any other concerns or suggestions, please feel free to share. We hope to welcome you back soon!
Kind regards,
Kara, Loch Lomond Holiday Park Reception

I'm truly sorry to hear about your experience. It’s unacceptable that there was no pitch available despite your advance booking and payment.

To address the situation, we provided an alternative spot beside the loch, arranged alternative showering facilities, and offered a bottle of prosecco as a gesture of goodwill for the inconvenience. We would like to investigate this matter further and ensure it doesn't happen again. Please contact us so we can resolve this to your satisfaction. Your feedback is invaluable, and we hope to have the opportunity to make things right.
Kind regards,
Kara, Loch Lomond Holiday Park Reception