Thank you for your review Francesca. We’re really pleased to hear that you found us easily and were happy with the arrivals process, size and levelness of the pitches, and access to drinking water.

We’re sorry that you weren’t aware of our indoor washing-up room, which is located between the outdoor sinks and the ladies’ bathrooms (photos are available on the Pitchup website). This space includes three indoor washing-up sinks as well as a large fridge freezer for campers to use. Details about this facility are shared in the welcome email and displayed on our noticeboard, and our team would have been more than happy to point it out during your stay.

During colder periods, the outdoor sinks may occasionally be turned off overnight to help prevent pipes from freezing. However, the indoor washing-up room remains available at all times for guests’ convenience. We kindly ask that guests avoid washing up in the newly refurbished bathrooms, as this can damage the ceramic basins and we want to keep the facilities in excellent condition for everyone.

We’re glad to hear you enjoyed your stay and look forward to welcoming you back again in the future.

Thank you for your wonderful review and photos! We're so pleased you enjoyed your 4 night stay and found the facilities clean and warm and the site clean, peaceful and well equipped. We look forward to welcoming you back soon.

Thank you so much for your lovely review, we’re really glad you enjoyed your stay with us.

It’s great to hear you appreciated our friendly wardens, QR ordering codes, ANPR entry system, and secure dog exercise area. Your feedback means a lot to us.

We’re pleased that you found the site peaceful and welcoming and enjoyed having a camp fire.

We look forward to welcoming you back soon for another relaxing stay.

Thank you so much for your kind words! We’re really pleased you appreciated the clean showers, dishwashing area, and the comfort of our heated block during the colder months. Our team works hard to keep these facilities warm, spotless, and welcoming for all our guests, so it’s lovely to know their efforts are noticed and enjoyed.

We’re also excited to share that a brand-new, modern heated block will be opening at the start of next season, complementing the new shower blocks that opened this summer. We look forward to welcoming you back soon to enjoy the latest improvements!

Thank you so much for your kind words. We’re delighted you enjoyed your stay and found the site peaceful. We appreciate your recommendation and look forward to welcoming you back soon.

Thank you for your lovely review. We're really pleased you liked our level pitches and your dog enjoyed the exercise field. We look forward to welcoming you back soon.

We're glad you enjoyed the peaceful rural setting and easy access to Winchester, and your husband was impressed with our waste disposal facilities.

We’re sorry the shower block in use during your visit didn’t meet your expectations. We open this block during colder months, as many of our guests prefer the heated, self-contained shower rooms and washing-up area. An additional washing-up block is also available, and Wi-Fi login details are provided in the welcome email.

We’re excited to share that new, modern, heated men’s and women’s facilities are currently under construction and will open at the start of the 2026 season. These will be perfect for colder months and will complement our existing modern facility blocks, which are open during busier periods.

Our team takes great pride in making guests feel welcome and maintaining the site and facilities to the highest standards. We are continually investing in improvements to enhance the overall experience. While we’re sorry your stay didn’t meet your expectations, we are grateful to our many loyal returning guests who appreciate the care and effort we put into making every visit special.

We’re sorry to hear you did not enjoy your stay as much as expected, Ms Gibson, though we’d like to clarify several points for the benefit of future guests.

Our campsite is not located near Chichester — we’re based in Winchester, and full directions and information are included in our detailed welcome email, which is sent before arrival. Our wardens personally greet guests, go through all relevant information, and are always happy to assist throughout your stay.

£30 a night for two adults and an electric pitch offers excellent value for money for the quality of facilities and service provided. This is certainly not overpriced, particularly considering competitor prices in the area — a fact reflected by our many loyal returning customers.

Only one shower block was open during this guest’s stay, as it comfortably exceeds the number of facilities required for the number of guests on site at that time. Staff also make regular checks to ensure there are no queues. The shower block is heated and has two entry points, both fitted with soft-close doors to keep the block warm. These doors were never locked; they simply need to be pushed open after turning the handle. Staff assisted the guest when she was unsure how to use the handle, after which there were no further issues.

The showers have individual temperature controls on the front, and the washing-up sinks have a constant supply of hot water. Both are checked regularly and working as they should. A fridge freezer is available at all times, with an additional one opened at weekends — this is explained in the welcome email, and with signage. Staff assisted the guest when she was unsure how to operate the showers and also when she was unable to remember her pitch number on a couple of occasions.

Our facilities are approximately 100 metres from most pitches, designed to keep the site spacious and peaceful. The ANPR system works reliably when vehicles pull up close enough to trigger it, and Wi-Fi login details are included in the welcome email.

Reception is attended daily, and staff are on-site 24 hours a day with contact details displayed at reception. The comment about firepits and logs is also incorrect, and none were purchased by the guest — firepit hire is £15 for the entire stay, and a large bag of logs with kindling and firelighters is also £15, which is excellent value compared with local prices.

We pride ourselves on our well-maintained, tree-lined site and our team’s friendly, patient service — something reflected in the many positive reviews we receive. We’re sorry this guest didn’t fully enjoy her experience, but we’re pleased that most of our visitors appreciate the effort we put into keeping the site clean, comfortable, and welcoming.

Thank you for your lovely review! We’re delighted you found the site welcoming and appreciated the spacious pitches, convenient ANPR entry, and great location.

We’re sorry to hear it was a little tricky to find the entrance when arriving from the other direction — we’ll look at ways to make our signage clearer for future guests. We also appreciate your note about the distance from the back pitches to the facilities and will keep this in mind for future improvements.

We’re so glad you enjoyed your stay overall and hope to welcome you back again soon!

Thank you so much for your kind words! We’re delighted to hear you enjoyed your stay and found the site well run. It’s wonderful to know everything met your expectations, we really appreciate you taking the time to share your feedback and hope to welcome you back again soon!