Thanks so much for your review Ian. It’s really appreciated when we get positive feedback. We do strive to make this an amazing campsite and never rest on our laurels. Next year we’re hoping to add a woodland cinema and campsite ice cream van. Thanks again

This is upsetting to hear, we accommodate all types of bookings, people , pitches and more. We’ve added on our website in several places including on the booking application that you can request a specific pitch referring to our site map, you can also put in specific requests such as “flat pitch” or “quiet pitch”. We don’t hide the fact that we accept children, familes , groups and dogs. Apart from one day in our entire season every single booking has respected our noise curfew time of 10.30pm , again this is given to our customers before they book and after they book. We also mention that all of our pitches are pre allocated, so although when you arrived you may have seen empty pitches more suited to your requirements these would of been reserved for customers who have informed us of specific requirements. I think having all of this knowledge to hand whilst still booking and then leaving us a 1 star review is a little unfair, we’re working so hard in making this an amazing campsite but every customer is entitled to their opinion and we welcome all honest reviews as it gives us suggestions and ideas of excelling. Going off your review I think we will ask pitchup to add more information to their listing.

Hi Andrew ,

Thanks for your review. We’re really upset you found the toilets dirty, this year we’ve employed an extra cleaner and so far this year every single review across all platforms have mentioned just how clean the toilets are. In fact we’ve gone above and beyond to really make them spotless. Obviously with kids, rain and mud , they can become messy but being cleaned at least twice/three times per day they should always be tidy.

We have 16 showers on site and I’m aware of one shower head breaking , obviously if this is the one you’ve used the water pressure is going to send it everywhere. The new shower head holder is on order.

As for the dog mess , it’s truly unacceptable. We’ve actually for the first time since opening started charging for dogs. This is to pay someone to walk the site once per day and check for any mess left by irresponsible owners. We actually encourage all our customers to report and dog mess immediately, we have a zero tolerance approach to owners leaving their dog mess and not picking it up. If anyone is found to be doing this , they are asked to leave immediately with no refunds.

A good 90% of customers are responsible and leave no trace but if you have one or two irresponsible owners staying for more than one day it can have a negative effect. The warden as much as he tries can’t find every single one that may be on the ground.

Which is why it’s so important to report it as soon as possible.

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