A aimé The campsite is beautifully designed and very well maintained. The sanitary facilities and communal areas are modern, clean and of a high standard. We especially loved the campfire area, which created a fantastic atmosphere in the evening. The staff were friendly, and overall the site has a lot of charm. We would definitely consider staying again.

N'a pas aimé Communication could be improved. We were told we had to move from our original pitch if we wanted electricity, so we were relocated to a pitch directly beside the chemical toilet disposal area. Later that evening we returned to our original pitch and discovered that the electricity was working there after all, making the move unnecessary. We were also not informed that after 11:00 a.m. guests are no longer allowed to stay in the communal building for breakfast or to relax, which came as a surprise. Better communication at check-in would have made our stay much more enjoyable.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : We’re pleased you enjoyed the site, our facilities, the campfire area and found the team friendly. We would, however, like to clarify a few points. During your stay an unexpected electrical fault affected both your pitch and a neighbouring pitch. As this occurred out of hours, our team worked to resolve the issue as quickly as possible. While the fault was being investigated, we offered you an alternative pitch with electricity so that you were not left without power. Once the fault had been repaired, electricity was restored to your original pitch. We also disagree with your comments regarding communication. Our check-in time of 2:00 pm, check-out time of 10:00 am, and the fact that the communal lounge and kitchen are reserved for guests staying in our on-site accommodation rather than touring caravans and motorhomes are all clearly stated in our booking confirmation, pre-arrival emails and text messages. Throughout your stay our team did everything possible to assist you, including providing additional help beyond what would normally be expected. While we’re sorry an unexpected fault occurred, we are confident it was handled promptly and professionally.