A aimé The layout and the facilities were very clean and the site has beautiful views. The shop had a lot to offer at reasonable prices. Laundrette was accessible however needs more washes and dryers as not many for the amount of visitors to the park and had to wait a while to use them. Also visitors put washing in and leave it for the day. The arcades staff were amazing, especially "Lee" (The hat guy), who make our experience fun and nothing was too much other for him. He was very friendly and easy to talk too, also very helpful at times.

N'a pas aimé The camping pitches all slopped, full of rocks and holes making it difficult to walk and peg tents up. Water taps need nozzles to reduce wastage as the water sprays everywhere. The rules on walking across other pitches need implementing as kids games where moved around and ruined. Also at the side of our pitch (8G) people used it as a walk though with dogs disturbing our dogs and peace. Swimming pool was very shallow and not filtered though-out the day, it was cold and dirty which is not what's advertised. The pitches need more steps up and down for each pitch as its just a big drop to the road unless you use the steps allocated to the pods. The shop also needs to remain open later along with the shop in the entertainment centre. The take-way place needs to check the food its serving as the takeaway we had, the chips were under cooked and the chicken nuggets like rocks.

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Réponse du gestionnaire : Thank you for taking the time to leave such detailed feedback following your stay with us. We’re really pleased to hear that you enjoyed the layout, facilities, cleanliness and beautiful views, as well as finding the shop reasonably priced. It’s also fantastic to hear your kind comments about Lee in the arcades we’ll be sure to pass these on to him. We’re sorry to hear about the difficulties you experienced with your camping pitch. We appreciate your comments regarding the uneven and rocky ground, accessibility to the pitches, and the need for better defined access routes. Your feedback has been noted and will be shared with the relevant team for consideration. We have also checked the swimming pool concerns raised in your review. Our records confirm that the pool was operating at the required temperature throughout your stay, with guests using the pool during this period, and the filtration system is continuously running. We’re therefore sorry that you found the pool cold or felt that it was not being filtered adequately, as this is certainly not the experience we aim to provide. We will, however, continue to monitor the pool closely to ensure it remains at the appropriate temperature and cleanliness standards. We’re also sorry to hear about the issues you experienced with the takeaway food. We will pass your comments on to the team so that the quality of the food being served can be reviewed. All your other comments have also been noted. We appreciate you bringing these points to our attention, as guest feedback helps us identify areas where improvements can be made. Thank you again for your feedback and for highlighting the positive aspects of your stay as well as the areas that require attention. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience.