A aimé The grounds where lovely, showers and ammentities always kept clean

N'a pas aimé Unfortunately, our experience with the site manager was disappointing, particularly due to his manner and the patronising tone he used when dealing with both us and our neighbours. Our neighbours received two warnings about noise, despite their tent being less than five yards from ours. We were in a position to clearly hear what was happening, and at no point did we hear them being excessively loud or playing loud music. In my opinion, they did absolutely nothing wrong. What was particularly disappointing was the way the site manager spoke to them. His manner was extremely patronising, and he spoke to them as though they were children rather than paying customers. It was this manner and tone, rather than simply being spoken to about a site rule, that made them feel uncomfortable enough to leave the site early. We were also told that the site manager had spoken to other tents about noise, although our neighbours said that this had not happened. On another occasion, the site manager barged in front of me while I was walking into the top-site showers. He also told my son off twice for riding his electric bike, despite him using it on the slow setting. We noticed several other children riding electric bikes at considerably higher speeds without being spoken to, which made the situation feel inconsistent and unfair. During the second half of our stay, we had new neighbours whose dog displayed very aggressive behaviour and unfortunately bit my husband on the leg. This was understandably concerning and further affected our overall experience. Overall, while we completely understand that site rules need to be enforced and that staff have a responsibility to maintain a safe and enjoyable environment, we felt that the way certain situations were handled was unnecessarily confrontational and inconsistent. In particular, the site manager’s manner and patronising tone had a negative impact on our stay and, in our view, directly contributed to our neighbours deciding to leave early. We would strongly encourage management to consider how concerns are communicated to guests, as people can be reminded of the rules without being made to feel belittled or spoken down to.

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