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Traduire (Généré par Google Translate)A aimé : The pool facilities with ample loungers, steam room, sauna and jacuzzi, friendly staff who welcomed us upon arrival, the view and easy access to beach front.
N'a pas aimé : –
- Emplacement pour tente sur herbe sans électricité
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Everything.
N'a pas aimé : –
Thank you so much for your review!
Delighted to hear you liked everything and enjoyed your stay with us!
We can't wait to welcome you back soon, let us know if we can help at all.
Kind regards,
Nikki
Avoid!
Mary T.
Confirmé
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Traduire (Généré par Google Translate)A aimé : Lots of amenities on site. Indoor and outdoor pool. Most staff were friendly.
N'a pas aimé : would definitely not recommend this holiday park to anyone.
Their policy of guests only was not adhered to when they let a group of non guests (travellers) on park drinking without the passes they insisted were required while their child began attacking other children very violently in the play park and in one incident racist abuse at another child. The parents of these children were vile and laughed in our faces- security seemed scared (clearly doing their best but unsupported)
They didn’t have a duty manager onsite on a packed out summer bank holiday weekend!! Unbelievable.
We were extremely concerned for our families safety and had to pack and leave and boycott the next 2 nights we had paid for.
On our return when management were ‘back in the office’ they told us the family in question were told to leave but they hadn’t mentioned they’d do this at the time so we had no choice but the leave late at night for the safety of our families.
Management refuses any sort of compensation for the 2 nights we missed which is shocking for such a large park. No gesture of goodwill.
I will never reccomended this park and will update my travel rep friends too.
I would not like anyone else to fall victim and we were relieved to get off this site!!
I have never gone out my way to leave a bad review or similar but I feel so strongly about this and the way they have chosen to respond.
Thank you for your feedback. We have had email communication with you regarding this matter and have explained our position. As previously mentioned, we do not operate a curtailment policy, meaning the decision to leave was entirely your own.
Regarding the incident, while we understand the situation may have been distressing, the comments about a child attacking others and being abusive are exaggerated. Please be reassured that we have plenty of staff and managers on site, including a manager available on our 24/7 phone line, as well as three evening customer service/security personnel who managed the situation appropriately and effectively.
It's important to note that, as reflected in our reviews, 90% of guests would recommend us and 90% would visit us again, with an overall score of 9.1. I am sorry that your experience didn't meet this on this occasion, however we do appreciate your feedback and wish you all the best in your future travels.
Kind regards,
Holly
A fantastic stay!
Amy J.Confirmé
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Traduire (Généré par Google Translate)A aimé : We had a brilliant stay and hope to go back next year. The entertainment team really made it for us, the facilities were also really great. Thank you Beverley Park!
N'a pas aimé : –
Hi Amy,
Thank you for taking the time to leave us this fantastic review!
I'll pass your comments on to the entertainments team - they really are brilliant this year, and so full of energy! Spotted that cheeky cocktail in the pic too - hope you enjoyed :)
We can't wait to welcome you back next year - we're taking bookings already, so do let us know if we can help with any availability and prices.
Kind regards,
Nikki
Camped for 4 nights, great place. …
Mrs B.Confirmé
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Traduire (Généré par Google Translate)A aimé : Camped for 4 nights, great place. Pools were clean and not too busy and the evening entertainment was very good. Onsite shop was reasonably priced too which makes a lovely change!
N'a pas aimé : Only complaint would be the sloping ground for the camping areas, but nature can't be helped.
Hi Mrs B,
Thanks for the great review! We're thrilled you had a fab time during your stay and enjoyed the pools, entertainment, and the shop’s prices (we do love a good deal!). As for that sloping ground—ah yes, Mother Nature does have her quirks, but we’ll give her a little nudge for next time!
Hope to see you back soon for more fun and hopefully flatter ground - if you spotted a pitch you liked the look of while you were with us, you can always guarantee a specific pitch number, subject to availability.
Kind regards,
Nikki
Recommend booking
Amy R.Confirmé
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Traduire (Généré par Google Translate)A aimé : Amazing facilities.. the shower block was modern and clean. Toilets didn’t flush too well but apart from that we enjoyed using the shower block. The entertainment was the best I have ever seen at a holiday park.. very talented and funny individuals. Plenty of food places and nisa on site. Abit windy as at the top of the cliffs but worth it for the sea view. Beautiful views day and night, would definitely return and we’ve had a good 6 hr drive from York.
N'a pas aimé : Flushing of toilets in shower block.. toilets tend to be dirty due to this
Hi Amy,
What fantastic pictures - thank you so much for sharing these! The moon in particular is beautiful - what a view!
Thanks also for taking the time to leave your review - we're delighted you enjoyed your stay and would return, even with an epic travel time! Our entertainments team are so brilliant, and I'll certainly pass your comments on to them.
I've passed on your feedback about the toilets to our maintenance team, hopefully we can get this fixed before your next stay.
Look forward to welcoming you back really soon - let us know if we can help at all with any info!
Kind regards,
Nikki
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Traduire (Généré par Google Translate)A aimé : Facilities on site
Location
Friendly staffN'a pas aimé : Wifi didn't work
Thank you so much for your lovely review!
Sorry to hear that the Wi-Fi didn't work for you - we offer free Wi-Fi in our Jetty restaurant and Starlight bar, with Wi-Fi in other areas of the park available for purchase through our provider - LPIS. I will certainly feedback your comments with the Wifi not working during your stay so that we can try to improve this for future visits.
I am so pleased to hear that you enjoyed our facilities, our location and found the staff to be friendly - we're family-run and know how important family holidays are, so the team work hard to give the best possible service, with a smile!
We can't wait to welcome you back soon - let us know if we can help at all.
Kind regards,
Nikki
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Traduire (Généré par Google Translate)A aimé : The view from the site was lovely, swimming pool was nice. Prices were good in the shop and staff friendly
N'a pas aimé : The food in the restaurant wasnt great, cleaner banging on the toilet door while my 11year old was in there, then huffing and puffing outside the door, showers go off every 30 seconds which isn't great when trying to wash hair, drying area in showers very small ended up dressing in the wet area, toilets very small (I'm slightly bigger than average and had to squeeze into the toilets with the door bashing me me everytime. Not a great choice of proper food in the shop and no soya milk.
Thank you for your feedback, we work hard to deliver the best possible experience for all guests, so we appreciate all feedback to help us improve.
I'm so glad to hear you enjoyed the lovely views, pool, and found our shop prices fair, along with friendly staff service. However, I'm truly sorry for the inconveniences you experienced. Your comments about the restaurant, shower facilities, and the unfortunate incident with the cleaner have been noted, and I will address these issues with our team to ensure improvements are made where possible. We’ll also review our shop offerings to better accommodate dietary preferences like soya milk.
We appreciate your input and hope we'll be lucky enough to welcome you back in the future - let us know if we can help at all with any prices or availability.
Kind regards,
Nikki
Loved the facilities and entertainment, shower …
Laura-Jean O.Confirmé
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Traduire (Généré par Google Translate)A aimé : Loved the facilities and entertainment, shower blocks and toilet very clean
N'a pas aimé : –
Thank you so much for taking the time to leave us a lovely review!
Our team work hard to deliver the best possible customer experience for all guests, so I'm delighted to hear that you enjoyed your stay, loved our facilities and entertainment and found the shower blocks and toilets to be clean.
Look forward to welcoming you back in the future!
Kind regards,
Nikki
A lot of amenities! Staff were …
Alisha K.Confirmé
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Traduire (Généré par Google Translate)A aimé : A lot of amenities!
Staff were all nice,
Seems like a good place to come back to with the family!N'a pas aimé : the arcade staff giving the 15 minutes warning but then immediately closing the prizes stand was a bit annoying, all the other areas had no flaws though!
Thank you so much for your lovely review!
I'm so pleased to hear that you enjoyed your stay and our amenities and hope to welcome you again with the family!
Sorry to hear about your experience in the arcade, I'll have chat with the team to make sure this doesn't happen again.
Let us know if we can help with any availability or prices for a future stay,
Kind regards,
Nikki
Thank you for your review.
Really pleased your holiday started well with a friendly welcome on arrival and you enjoyed our view and the access to the beach - hope you had an ice cream at the bottom to power you back up the hill if you walked!
Also delighted to hear that you had a chance to relax in the Oasis Leisure Centre facilities and enjoyed these too.
We look forward to welcoming you back soon,
Kind regards,
Nikki