A aimé Overlooked sheep in a field. Communication with management / owners was pleasant.

N'a pas aimé Right next to an incredibly noisy & fast road. It was impossible to sleep without earplugs. Lodges were filthy - dead flies, dust, mould, and dirt. Crockery hadn’t been washed properly, sofas were covered in crumbs, floors were filthy. Sofas & beds were so uncomfortable. Bedding was old. Pillows were hard. Wardrobe door randomly fell off on me. Oven was poor and did not cook anything properly. Furniture was old and lodges were decorated with no consideration. WiFi was too slow for TikTok.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : We are most surprised and disappointed by your review, comments and low scores, especially as you friends who were staying in the identical lodge next to yours, texted me a nice thank you message on their departure, informing me that they had had no issues during their stay which they had enjoyed. On arrival I personally welcomed you and showed you into the large spacious detached 3 bedroomed log cabin. I informed you that we live on site and if you had any problems, then to phone us and we would do our best to sort them out. I note that you stayed for the whole duration of your booking and didn't raise any issues during your stay, had you have done then we would have welcomed the opportunity to address then. You score cleanliness just 1 out of 10! If it had really been that dirty then I am sure you wouldn't have stayed or would have at lease asked for the lodge to be recleaned! We are pleased you enjoyed the open view across the fields to the from of the lodge. Behind the lodge there is approx. 10m of grass before a thick conifer hedge and a ditch before reaching the Offenham Road (B4510) a "B" road. Had you informed us before your stay that you are very sensitive to noise or a light sleeper, then we could have recommended a lodge that further away from the road, as we are a 4 acre site. There are 3 sofas in the spacious lounge plus a arm chair. On your day of departure two of the leather sofas were replace. We provided free wifi for your guests but due to our semi rural location it is too slow for TikTok. It is not included in the price but it provided complimentary at our expense. We note that you score value for money just 2 out of 10, despite paying just £27.50 per person per night. We wish you good luck in your search for finding better value accommodation in the future.