A aimé Great location for exploring the Scottish boarders & Northumberland. Superb little camping pods. Fantastic price! Staff super helpful!

N'a pas aimé Toilet/ shower block was a little dated & could do with some TLC with this said I think the park could easily charge more for the pods and make a few small changes on the facilities. Pods could do with few more hooks or shelfs on the wall above the beds.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for taking the time to leave such detailed and constructive feedback. We’re really pleased to hear that you enjoyed your stay at Scoutscroft, loved the camping pods and found our location, value for money and staff to be highlights. It’s especially encouraging to hear that you would like to return. We’re very sorry, however, that the toilet and shower facilities and the condition of Pod 4 fell short of the standard we aim to provide. The detailed points you’ve raised regarding the shower curtains, wet floors, lack of hooks and shelving, resealing, shower temperatures and general cleanliness are extremely helpful. We appreciate you taking the time to explain exactly what you experienced, rather than simply highlighting that there was a problem. We’re particularly concerned to hear about the cold water in the accessible/family shower and will ensure this is brought to the attention of our maintenance team. Your suggestion regarding a squeegee or mop for guests, as well as more frequent checks of the toilet and shower facilities, is also something we will pass on for consideration. Thank you too for your comments about Pod 4 itself, including the flooring, mattress and general condition. We understand that these details can make a significant difference to a guest’s experience, and we’ll make sure your feedback is shared with the relevant teams so that the pod can be assessed. We’re sorry that these issues took some of the shine off what otherwise sounds like a very enjoyable stay. We genuinely appreciate your positive attitude and the fact that your feedback is intended to help us improve. Scoutscroft is a lovely site, and we would be delighted to welcome you and your family back in the future — hopefully with the improvements you’ve highlighted making for an even better experience.