A aimé If I could give it a 0 I would! Future campers please read my review as Alderford Lake have advertised their camping facilities in a very misleading way! Alderford Lake website portrays an image of camping in a quiet area with a lakeside experience.

N'a pas aimé This is untrue. The camping field sits alongside a very busy A road. The road noise did not quieten overnight. HGVs were bustling along the road continuosly through the night and did not make for a "quiet" night's sleep. We did not sleep. Check in is at 2pm. Be aware future campers that the lakeside experience that is sold to you is only accessible for about an hour or so after you arrive. The site and all it's facilities including access to the children's park and food completely shuts down at 4.30. There is nothing and no facilities available after this time. No lakeside experience, no play park, no sunset paddle as quoted on their booking page. The shower facilities are less than basic. And I struggled to find a shower that locked. I raised my concerns to Alderford. No apology was given. Instead I was completely dismissed. As an experienced camper I was really shocked and appalled by the lack of information provided at booking, the misleading information to campers on pitch up and their own website for overnight guests. I was also shocked of the lack of customer care. Do not book!

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Réponse du gestionnaire : Thank you for your feedback, Hayley. We would like to clarify some of the information in your review for future guests. Although bell tent check-in is from 2pm, guests are welcome to arrive from 9am and enjoy the site throughout our published opening hours of 9am to 4.30pm. Guests can also use the site from 9am until 4.30pm on the day of departure, so access is not limited to the period following check-in. Alderford is a daytime visitor attraction with overnight camping accommodation, rather than a holiday park operating its attractions throughout the evening. The camping area and its essential facilities remain accessible overnight, but the lake, play area and visitor facilities close at 4.30pm. Unsupervised lake access cannot be permitted outside designated sessions due to serious health and safety considerations and the requirements of our insurance. Alderford is located near a public main road, and traffic levels can vary. The location of the camping field is shown within our booking information, although we recognise that individual experiences of road noise will differ. Following your complaint, we inspected the shower locks and the padlock provided for your bell tent. All were found to be working correctly, and we have not received similar complaints from other guests. Had either issue been reported during your stay, our team would have been available to assist. Your complaint was reviewed by two members of our management team. Although we did not agree that the circumstances warranted a full refund, your concerns were investigated and responded to fully.