A aimé Very spacious and enjoyed some beautiful weather couldn’t have picked a better week. The children loved the animals

N'a pas aimé On our visit we had temps of around 34 degrees so I had taken water toys to keep my child cool as she has epilepsy and this is very important for her to do so. I was told not to use the water tap as it affects the cafe usage. I felt very disappointed with this as no where in the terms and conditions did they state there was a water shortage. Also we decided to visit as a group of mothers with our children, 6 parents in total with children of different ages so we played games to help entertain them we were approached by Jackie and told we had to stop and keep the noise down at 9.10 the fact it’s also stated that noise to be reduced at 10 was again a little unfair as it had not yet reached this time. Maybe should be added as an adults only sight as I feel children couldn’t be themselves

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for your feedback. We’re pleased to hear you found the site spacious and clean and that your children enjoyed the play park and animals. We would, however, like to clarify a few points for anyone reading this review. Your stay took place during a period of exceptionally high temperatures and very dry conditions. At the time, government water use restrictions were already in place in some parts of the UK, although they had not yet been introduced in our area. The issue was not children simply playing with water. The tap was being left running continuously to fill a slip and slide, and this was affecting the water supply across our site. We therefore had to intervene to protect the water supply for all of our facilities and guests. Regarding the evening, our quiet period begins at 10pm, but this does not mean that excessive noise is acceptable until 10pm. We are a genuinely quiet site, which is clearly communicated in our pre arrival information, and many of our guests choose us specifically for the peaceful environment. You were approached at around 9.30pm because the noise had become excessive. It was already dark and the activity had moved beyond normal children's play, with team games involving adults, adults shouting excitedly and encouraging the children to continue. We had families with young children staying on site who were settling down for the evening. This was not simply our perception of the noise. A neighbour in a property across the road contacted us because they were concerned about the level of noise, and we have a recording taken from outside our cafe which demonstrates the level of noise coming from the group. You were approached politely and asked to reduce the noise. We were not asking your children not to enjoy themselves; we were asking that the overall noise level was brought back in line with the peaceful environment we advertise. In four years of operating the site, we have never previously had a neighbour contact us with a complaint about guest noise. We are proud to welcome families and children, but being family friendly also means being considerate of other guests and our neighbours. It is clear from your review that our approach to water use and noise was not what you were looking for. We are a small, family run, peaceful site, and we appreciate that this style of holiday park will not suit everyone. We are proud of the environment we have created for families who value a quieter camping experience and consideration for other guests and our neighbours. We’re sorry that you did not enjoy your stay, but we feel it is important to provide this context for future guests reading the review.