A aimé The only thing I can say about the campsite is the view of Snowden

N'a pas aimé The fact that you had to pay for the hot water in the shower you got eight minutes for a pound with the tumble dryer. I was stood at reception for a good 10 minutes before anybody came to the counter, even though I could hear people in the back room found it not a very nice place I was with a young child and he had very little to do no play facilities that I could see Poor communications I had to change my plans four days before I arrived tried calling them on the number provided no answer called multiple times. No answer. Send a text message. No response. Sent an email. No response. Had to amend my travel plans on arrival at reception.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : We are glad you enjoyed the views of YR WYDDFA / SnowdON The charge for hot water in the showers is clearly advertised before and during your stay, as is the requirement to have £1 coins available. These are not unexpected charges and the information is provided in advance so guests can make the necessary arrangements. Regarding your arrival and the short wait at reception. We are a small, independently operated site and, during quieter periods, there may be occasions when staff are attending to other duties rather than continuously stationed at reception. I also have a 3 year old and a five-month-old myself and on occasion, am working alone on site so on these occasions I won't be answering the door immediately or at all! This is also our home - we could be tending to personal matters, children, emergencies... For these exact reasons we provide clear information on the reception door that cannot be missed, including site information and self-check-in instructions, specifically to ensure guests can access the information they need. We are a small, straight forward, basic site, the instructions are more than adequate to find all of our facilities. With regard to facilities for children, we do not advertise or provide play equipment or children's play facilities neither do we ever plan to. So again we would encourage guests to check the facilities advertised before booking with completely false expectations. Finally, we would like to clarify the communication issue. We do not advertise a telephone number for guests to call or text as we don't have one. Our advertised method of contact is email, and we clearly state that our expected response time is up to 48 hours, with longer response times possible during particularly busy periods I.E. summer holidays!!!. Your email was responded to within the advertised 48-hour timeframe. You were taking one person off your booking - we would have dealt with this on arrival anyway. We appreciate all feedback, as it gives us an opportunity to clarify our facilities and procedures. However, we do feel it is important that reviews accurately reflect the information and services that are actually advertised and provided.

A aimé Lovely campsite very chilled and easy going staff

Recommanderait à des amis Séjournerait à nouveau