A aimé Spotlessly clean toilet block

N'a pas aimé Noisy road right on top of the site all times of the day and night Noisy train right on top of the site all day and until gone midnight Lots of Noisy kids Daughter had to leave site and go home (4 hour drive away) as her dog barked at another dog for a few minutes before the quite time rule of 8am and someone complained . This wasn't handled very well by the owner who herself came to tell us off with her 4 dogs which obviously didn't help matters . Its a dog friendly site until they bark then they kick them off !

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Réponse du gestionnaire : Hi Steve We are delighted that you liked the spotlessly clean shower block Unfortunately, your party breached our T&C's and decided to give us a 1/10 as a result, which seems a bit strange. To clarify about your daughter's dog... You and your daughter were in breach of our T&C's which state; 1. Well behaved dogs are welcome (perhaps we should change this to 'well behaved owners') 2. Quite site from 10pm to 7am What actually happened; 1. The dog was barking relentlessly at gone 10.30pm in Friday. All in your party were clapping and laughing at the dog which seemed to made it bark more. 2. The dog was again barking and barking at 6.45am on Saturday 3. I spoke with your daughter and wife at 9am on Saturday and explained our T&C's and that they need to respect them, have the dog under control, or would need to leave. During this conversation your daughter struggled to keep hold of the dog which was launching and barking at me 4. I left your wife and daughter asking them to decide what to do. At no point did anyone fro your party speak with me or Andy to discuss what their plans were to enable them to abide with the T&C's 5. We did not tell your daughter to leave, she made that decision. 6. Your comment about my 4 dogs.... we don't even have 4 dogs. 2 of our dogs were in our private garden and the other 1 was in the house when I was speaking with your wife and daughter. This summer we have had 144 bookings with dogs, and this booking has been the only one that has caused any trouble by breaching our T&C's To respond to your comment about noisy children. This simply is not true. There were children on-site, in the family field (you were in an adults only field), and everyone on site (apart from yourselves) were quite well before 10pm all weekend (possibly because of the rain) To respond to your comment about trains and the road being noisy all night. Again this simply is not true, as proven by other reviewers. Unfortunately your party breached our T&C's and you haven't liked being asked to comply with them. We are a firm and fair team at Hope Valley Holidays and do our upmost to ensure that everyone on site enjoys their stay, and when everyone complies with our very simple T&C's, everyone has a great time.